SR 03-08-2022 3A
City Council
Report
City Council Meeting: March 8, 2022
Agenda Item: 3.A
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To: Mayor and City Council
From: Edward F King, Director, Department of Transportation, Finance &
Administrative Services
Subject: Approval of First Modification to Contract with Swiftly, Inc. for Software
Service Solution for Department of Transportation
Recommended Action
Staff recommends that the City Council authorize the City Manager to negotiate and
execute a first modification to agreement #11000 with Swiftly, Inc., for the Department
of Transportation (DOT) Big Blue Bus (BBB) Division:
1. To add two additional customer-facing Swiftly Software as a Service (SaaS)
modules, Service Adjustments and Rider Alerts, for the remainder of the contract
term including all option years;
2. To extend the contract term of Swiftly’s cloud-hosted Software as a Service
(SaaS) solution for customer-focused real-time schedule information and service
performance metrics for staff by one additional option year through June 30,
2025; and,
3. To adjust the annual contract year-end from May 20 to June 30 to align with the
fiscal year by making a one-time payment for 41 days of service in FY2021-22.
This will result in a five-year agreement ending June 30, 2025 with a new total
amount not to exceed $1,373,304 with future year funding contingent on Council
budget approval.
Summary
On February 25, 2020, the City Council approved the award of RFP #250 to Swiftly, Inc.
to provide a management dashboard to improve Big Blue Bus operational efficiency and
service quality. This service also generates accurate real-time bus location and arrival
information for customers and third parties. Since implementation, Swiftly has provided
BBB customers with reliable real-time bus arrival predictions through third-party phone
applications including Transit, BBB’s official trip-planning and mobile payment app,
electronic real-time schedule signs at 212 bus stops, the BBB website, live and
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automated phone responses, and automated text responses to queries about bus
arrival times. At the same time, BBB staff in the Operations, Planning, and Customer
Service Divisions access real-time system performance data allowing them to diagnose
schedule and route running time issues to improve overall service quality and the
customer experience.
Since the contract was executed, Swiftly updated their services with the addition of
modules like Service Adjustments and Rider Alerts that staff has piloted on our system
with good results and positive feedback from customers. Staff recommends that these
two modules be added to the services already provided by Swiftly through the end of
the contract term including all option years. In addition, staff recommends extending the
contract term through June 30, 2025, by adding one additional option year for a total of
three option years and a five-year term.
Discussion
On February 25, 2020, the City Council approved the award of RFP #250 to Swiftly, Inc.
for a cloud-hosted Software as a Service (SaaS) solution to generate accurate real-time
information for customers and third parties and provide a dashboard to improve
operational efficiency and service quality. The City Council also authorized the City
Manager to negotiate a two-year contract with Swiftly, Inc. through FY2023-24, with two
additional option years under the same terms and conditions for a total amount not to
exceed $878,000 over four years. Software as a Service (SaaS) Agreement #11000
with Swiftly, Inc. was executed on May 21, 2020.
In October 2021, with contingency in the contract, staff began piloting two new Swiftly
modules, Service Adjustments and Rider Alerts, which were developed after the city
contracted with Swiftly. During the pilot, staff found these new features streamlined
internal workflows to implement and communicate service cancellations, detours, and
improved the customer experience, especially as increased service cancellations due to
operator shortages related to the COVID pandemic have been a challenge for BBB in
recent months.
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Communicating service disruptions and detours with BBB’s antiquated CAD/AVL
system was cumbersome and laborious, requiring multiple steps and data entry by
operations and customer service staff to provide information to customer-facing
software applications and to signs at bus stops. Swiftly’s Service Adjustments module
allows BBB Operations staff to change service dynamically and seamlessly inform
MCOs, other staff, and customers of these changes, including detours, cancelled trips,
and added trips. During a three-month period from October 11 to December 5, 2021,
staff entered nearly 2,000 service adjustments into the Swiftly system. This positively
impacted nearly 26,000 customers, who could see the adjusted service in trip-planning
apps or on signs at stops, and the Customer Service Team could give customers
accurate data about cancelled bus service and inform them when their next bus would
arrive.
Using Service Adjustments and the Swiftly onboard app, staff were also able to provide
customers with data about added service, as in the case of additional Route 18 trips for
students boarding buses on Montana for school. The other module, Rider Alerts, allows
staff to share important travel information with customers across five different
communication channels: Twitter, third party phone apps like Transit, Google, Moovit
and others which pick up our bus location data, the city web site, email, and the
electronic bus arrival signs at bus stops. In addition, staff have immediate visibility into
past, present, and future alerts using the system’s action log, which is integrated with
the Service Adjustments module. While modifying the agreement to include these two
additional modules, staff also recommends adding one additional one-year option to the
agreement, resulting in a five-year term ending June 30, 2025.
Past Council Actions
Meeting Date Description
02/25/20
(attachment A)
Award Contract with Swiftly, Inc. for Real-Time Bus Arrival
Information and Business Analytics Software
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Financial Impacts and Budget Actions
Staff seeks authority to approve funding from the BBB fund, Customer Experience
Technology Account, to increase the amount of contract with Swiftly, Inc. by $495,304
for real-time information services for BBB customers and transit service analytics for
DOT internal use through June 30, 2025. Future year funding is contingent on Council
budget approval.
Agreement Modification Request
Agreement
#
Current
Authorized
Amount
FY21-22 Budget
Modified Request
Amount
Future Year
Modified Request
Amount CIP Account #
Total Revised
Contract
Amount
11000 $878,000 $44,024 $451,280 C6007470.689000 $1,373,304
Prepared By: Barbara Andres, Executive Administrative Assistant
Approved
Forwarded to Council
Attachments:
A. Award Contract with Swiftly, Inc. for Real-Time Bus Arrival Information and
Business Analytics Software (Web Link)
B. Swiftly SaaS Agreement_Executed_2020-05-18
C. Swiftly_OAKS INITIATIVE FORM Signed 2.15.2022
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Contract No. 11000 (CCS)
SOFTWARE AS A SERVICE AGREEMENT
This Software As A Service Agreement (“Agreement”), entered into this ___ day of _______________,
20____ (“Execution Date”), by and between Swiftly, Inc., a Delaware corporation with an address at
611 Mission St, Suite 700, San Francisco, CA 94105 (“SaaS Provider”), and City of Santa Monica, a
California municipal corporation (“City”) is made with reference to the following:
RECITALS
A. City is a municipal corporation duly organized and validly existing under the laws of the State of
California with the power to carry on its business as it is now being conducted under the statutes
of the State of California and the Charter of the City.
B. City issued a Request for Proposal (“RFP”) seeking a qualified vendor to provide a Software as a
Service (SaaS) solution to provide real-time individual bus locations and predicted arrival times to
end users including customers as well as BBB staff; an optional service alerts engine; and, to collect
and analyze automatic vehicle location data, both in real-time and to build and use a historical
archive of performance data for staff. A copy of the RFP is attached hereto as Exhibit A.
C. In response to the City’s RFP, SaaS Provider submitted its Proposal (“Proposal”), which is attached
hereto as Exhibit B. To implement the Proposal, SaaS Provider and City have agreed to
incorporate the Statement of Work set forth in the Proposal, Section 4 entitled “Project Work
Plan.”
D. SaaS Provider is qualified to do business, and is doing business, in the State of California. SaaS
Provider represents it has the background, knowledge, experience, and expertise necessary to
provide the services set forth in this Agreement.
E. City and SaaS Provider desire to enter into this Agreement upon the terms and conditions set
forth below.
NOW, THEREFORE, it is mutually agreed by and between the undersigned Parties as follows:
TERMS AND CONDITIONS
1. Definitions. The following definitions shall apply to the following terms as they appear in this
Agreement:
1.1. “Affiliates” means, with respect to a Party, its parent company and subsidiaries and/or
controlled corporations or entities which are directly or indirectly controlled by Party.
1.2. “City” means the City of Santa Monica.
1.3. “Client Party” means City and each of its Affiliates, Users, and Third-Party Users.
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5/21/2020
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1.4. “Client Data” means all information and data provided or inputted by or on behalf of any
Client Party for use with the System.
1.5. “Confidential Information” means: (i) Protected Information; (ii) all confidential and
proprietary information of a Party, including, without limitation, business plans, strategies,
products, software, source code, object code, clients, data models, discoveries, inventions,
developments, know-how, improvements, works of authorship, concepts, or expressions
thereof, whether or not subject to patents, copyright, trademark, trade secret protection or
other intellectual property right protection; and (iii) all information any Client Party
discloses, in writing, orally, or visually, to Vendor, or to which Vendor obtains access in
connection with the negotiation and performance of this Agreement, and which relates to
City, its employees, its third-party vendors or licensors, or any other individuals or entities
that have made confidential or proprietary information available to City (or to Vendor acting
on City’s behalf), that is marked or otherwise identified as confidential or proprietary or that,
given the nature of the information, ought reasonably to be treated as proprietary or
confidential. Vendor’s Confidential Information includes all Proprietary Rights with respect
to the Software, Custom Software and Software Work Product.
1.6. “Contract Work Product” means all Client Data and all information and data generated by
Vendor or any Client Party using Client Data in relation to the performance of this
Agreement, including aggregate data generated using Client Data.
1.7. “Custom Software” means specifically modified reports, dashboard panels, or other features
or modules of the Software created by Vendor for City as described in the Proposal,
Statement of Work or other documents attached as exhibits to this Agreement.
1.8. “Data Breach” means the unauthorized acquisition, access, use, or disclosure of Confidential
Information that compromises the security, confidentiality, or integrity of such information.
1.9. “Documentation” means all user guides, videos, embedded help text, and other reference
materials generally furnished with respect to the System, whether in printed or electronic
format.
1.10. “Party” in the singular refers to either of the parties to this Agreement, together with their
Affiliates, while “Parties” in the plural refers to both the parties to this Agreement, together
with their Affiliates.
1.11. “Permissions” means the username and password provided to City by Vendor or by City to
Users for each User, as the same may be modified under the System.
1.12. “Proprietary Rights” means worldwide intellectual and proprietary property owned and/or
properly licensed by a Party and all intellectual or proprietary property rights subsumed
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therein, including copyright, patent, trademark (including goodwill), trade dress, trade secret
and know-how rights.
1.13. “Protected Information” means information that identifies or is capable of identifying a
specific individual, including but not limited to personally-identifiable information (PII),
Protected Health Information as defined under the Health Insurance Portability and
Accountability Act of 1996 (HIPAA) and the HIPAA regulations (including, but not limited
to 45 CFR § 160.103), medical information other than Protected Health Information as
defined under HIPAA and the HIPAA regulations, Cardholder Data (as currently defined by
the Payment Card Industry Data Security Standard and Payment Application Standard
Glossary of Terms, Abbreviations, and Acronyms), student records, or individual financial
information that is subject to laws restricting the use and disclosure of such information,
including but not limited to Article 1, Section 1 of the California Constitution; the
California Information Practices Act (Civil Code § 1798 et seq.); the federal Gramm- Leach-
Bliley Act (15 U.S.C. §§ 6801(b) and 6805(b)(2)); the federal Family Educational Rights and
Privacy Act (20 U.S.C. § 1232g); the federal Fair and Accurate Credit Transactions Act (15
USC § 1601 et seq.); the federal Fair Credit Reporting Act (15 USC § 1681 et seq.); and
California Streets and Highway Code § 31490.
1.14. “SaaS Provider” means and refers to Swiftly, Inc., a Delaware corporation
located in San Francisco, CA.
1.15. “Services” means the Software, Custom Software, and Professional Services that are the
subject of this Agreement and identified in the Statement of Work, together with any
Updates and Upgrades thereto.
1.16. “Service Interruption” means that any Client Party is unable to access the System as provided
herein, excluding (i) scheduled maintenance windows of which City is notified at least 24
hours in advance and which occur outside of normal business hours; (ii) scheduled repairs of
not more than two hours duration in any one week period of which City is notified at least
four hours in advance and which occur outside of normal business hours; (iii) critical repairs
including security updates where advance notice cannot be reasonably provided and (iv)
interruptions caused by transmission errors, Internet service providers, vandalism, User error
or other factors beyond Vendor’s or its direct Service Providers’ reasonable control.
1.17. “Service Provider” means a third-party service provider of City, SaaS Provider, and/or any of
their Affiliates.
1.18. “Server” means and refers to the server(s) utilized by Vendor for the System as defined in this
Agreement. SaaS Provider shall, in accordance with the notice provisions set forth in Section
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13 below, keep the City’s Information System Department informed of the location and
nature of the Server, in writing, throughout the Term of this Agreement.
1.19. “Software” means the object code version of the software products set forth in the
deliverables section of the Statement of Work and made available to City under this
Agreement by Vendor.
1.20. “Software Work Product” means software, programming, tools, documentation, and
materials that are used, created, developed, or delivered by Vendor to City in connection
with Custom Software, and all Proprietary Rights subsumed therein.
1.21. “Statement of Work” means any statement of work entered into and mutually approved in
writing by the parties pursuant to this Agreement, including in particular but not limited to
the Statement of Work, the Proposal, and any other documents attached as exhibits to this
Agreement.
1.22. “System” means and refers to Vendor’s fully integrated web-based system, including the
software, subscription service, and all other professional services, as specified in the
Statement of Work, including any and all Upgrades and Updates. The System shall be
accessible by any Client Party via a designated web site or IP address to be provided to City
by SaaS Provider.
1.23. “Third-Party Technology” means proprietary technology of third parties that Vendor
provides, or enables access to, as part of the System.
1.24. “Third-Party User” means any customer, consultant or Service Provider of any Client Party
that is using or accessing the System on behalf of the Client Party.
1.25. “Third-Party User Agreement” means the user agreement between a Third-Party User and
SaaS Provider, as the same may be amended from time to time.
1.26. “Updates” and “Upgrades” means maintenance revisions, improvements, modifications, bug
fixes, patches, corrections and enhancements to System provided by Vendor generally to its
customers. The term “Updates” shall not include custom reports or enhancements for which
Vendor charges a separate or additional fee.
1.27. “User” means any single employee, contractor, agent, customer, investor, consultant or
Third-Party User of City or any of its Affiliates who uses or accesses the System.
1.28. “Vendor” means and refers to SaaS Provider and any of its Affiliates.
2. Term. The term of this Agreement shall be for a period of two (2) years beginning on the
Execution Date (“Term”), unless terminated earlier in accordance with Section 15 below.
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2.1. Option to Extend. City, in its sole and complete discretion, shall have two (2) separate
options to extend the Term for one-year periods (each, an “Option Term”) on the same
terms and conditions as set forth in this Agreement. The City may exercise its option in
writing by letter by the Director of Transit Services or designee, provided to SaaS Provider
pursuant to the notice provisions in Section 13 below.
3. System.
3.1. Software License Grant. Vendor hereby grants to City a nonexclusive and nontransferable
license to use the System including all of the Software Licenses set forth in the Statement of
Work. Vendor represents that it possesses all rights and interest in the System including the
Software Licenses set forth in the Statement of Work.
3.2. Software as a Service. Vendor agrees to provide a fully integrated web-based System via a
subscription service as described in the Statement of Work and to grant any Client Party a
non-exclusive right to access the System, including all Updates and Upgrades, via the
Internet. Any Client Party may use the System solely for internal business of City in
accordance with this Agreement, including the Statement of Work, and the applicable Third-
Party User Agreement and Documentation.
3.3. System Implementation. Vendor will configure, test and implement the System in
accordance with the project schedule set forth in the Statement of Work. An estimated
timeline for the implementation of the System is set forth in the Project Schedule attached
hereto as Exhibit C, and such timeline may be amended from time to time by the Parties.
System acceptance will be complete after the System has been in successful full use for a
consecutive period of 30 days without significant malfunction or error. Any significant
failure (no workaround or fix) of the System or need for software correction for Software
provided by Vendor during the acceptance period shall extend the acceptance period on a
day by day basis until the correction is fully completed.
3.4. System Maintenance and Support. Vendor will maintain and support the System as set forth
in the Statement of Work.
3.5. Vendor Hosted System Model. Vendor will host the System and Client Data in a secure
Internet accessible environment as described in the Statement of Work.
3.6. Users. City may license the System to the number of authorized Users as set forth in the
Statement of Work. Each authorized User shall access and use the System (i) in accordance
with the terms of this Agreement, including the Statement of Work, and applicable Third-
Party User Agreement and Documentation, and, (ii) when applicable, through a unique and
reasonably secure username and password as further described in the Statement of Work,
Third Party User Agreement or Documentation. The System allows City to grant different
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levels of access to Client Data, to different Users, as described in more detail in the
Statement of Work. It is City’s responsibility to designate the applicable access to be granted
to each User. City shall cause all Users to comply with all obligations of City hereunder, to
the extent applicable to Users. Except for City’s and its Affiliates’ system administrators and
where reasonably necessary for administrative or security purposes, no User may use the
username/user identification or password of any other User.
3.7. Third Party Access. City shall also have the right for City and its Affiliates to permit Third
Party Users to access or use the System in accordance with the terms and conditions of this
Agreement, including the Statement of Work, provided that Third Party User has agreed in
writing in advance to be bound by at least the same restrictions with respect to the System as
City or has entered into a Third Party User Agreement with SaaS Provider. Any rights
granted hereunder with respect to the System to Third Party Users shall expire or terminate
immediately upon the termination of the Agreement in accordance with its terms. City shall
be responsible for ensuring the compliance of each Client Party with the terms and
conditions of this Agreement and the applicable Statement of Work.
3.8. Security. SaaS Provider shall provide City with the ability to create, modify and assign
Permissions required for each User to access the System. City shall be responsible for
safeguarding the Permissions and otherwise complying with the password and security
procedures that SaaS Provider may establish from time to time, and for all activity under a
User’s Permissions. City shall promptly notify SaaS Provider if City becomes aware that the
security of its Permissions has been compromised.
3.9. Professional Services. During the term of this Agreement, SaaS Provider will make available
to City Professional Services as set forth in the Statement of Work. City may also contract for
expanded services for additional days and hours in accordance with SaaS Provider’s then-
current policies and prices. Notwithstanding the foregoing, SaaS Provider will not be
obligated to provide any support required as a result of, or with respect to, City’s operating
systems, networks, hardware, or other related equipment of any Client Party use of the
Services other than in accordance with the applicable Statement of Work and
Documentation and as permitted under this Agreement.
3.10. Service Level. SaaS Provider shall provide the Service Levels set forth in the Statement
of Work, including the 99.9% uptime requirement, and including response no less quickly
than in accordance with the following priority levels:
(a) A Level “A” Priority shall mean and refer to a System error that renders the
System inoperable. SaaS Provider shall assign resources within the first hour and shall
continue to work on the problem until the problem is resolved. Average resolution
time shall be less than eight (8) hours.
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(b) A Level “B” Priority shall mean and refer to the detection of a System error that
seriously impairs System operations but does not render the System inoperable. SaaS
Provider shall assign resources within four (4) hours and continue to work on the
problem until the problem is resolved.
(c) A Level “C” Priority shall mean and refer to a minor problem, but of sufficient
severity to warrant correction before the next scheduled Upgrade or Update. SaaS
Provider shall assign resources sufficient to resolve the problem within no more than
thirty (30) days.
(d) A Level “D” Priority shall mean and refer to any other minor problems that do not
severely affect the operation of the System. SaaS Provider shall incorporate corrections
into the next scheduled Upgrade or Update.
3.11. Uptime Requirement. SaaS provider commits to meeting the minimum uptime
requirement of 99.9%. Should this requirement not be met, then SaaS provider shall make remedy
to the City by applying service credits against the monthly billing as described in Exhibit D, Fee,
Budget, and Compensation Schedule.
3.12. Backup. SaaS Provider shall maintain a backup of all Contract Data as set forth in the
Statement of Work and shall, on written request from City, provide a copy of the backup to
City.
4. City Obligations. City shall: (i) provide SaaS Provider with reasonable access to City’s premises as
appropriate to enable SaaS Provider to perform its obligations hereunder; (ii) provide adequate
resources to participate in or facilitate the performance of the System; (iii) timely participate in
meetings relating to the System; (iv) assign personnel to work in consultation with SaaS Provider;
(v) safeguard the user ID’s, passwords and other security data, methods and devices furnished to
City in connection with the System and prevent unauthorized access to or use of the System; (vi) be
responsible for City networks, equipment and system security required or appropriate in
connection with the System; (vii) be responsible for the accuracy, quality, integrity, legality,
reliability and appropriateness of Client Data; (viii) transmit Client Data only in an encrypted
format, to be mutually agreed by the parties; and (ix) take such other actions as are required of City
pursuant to this Agreement, including any Statement of Work.
5. Confidentiality. The parties acknowledge and agree that for the implementation and operation of
the System, each Party (the “Receiving Party”) may have access to certain Confidential Information
of the other Party (the “Disclosing Party”), including Protected Information, that is exempt from
disclosure to the public or other unauthorized persons under state and federal statutes. Each Party
warrants and agrees as follows: (i) all such Confidential Information shall be kept confidential and
protected from disclosure to any persons other than employees, agents, officers or representatives
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of such Party who have a need to know; and (ii) all such Confidential Information shall be held in
the strictest of confidence and shall not be disclosed, disseminated or revealed to any other third
party without the prior written permission of (a) for SaaS Provider, an authorized representative of
SaaS Provider, and (b) for City, the Director of the City’s Big Blue Bus Department and the City
Attorney. Each Party shall ensure that its employees, officers, agents and representatives who are
involved with this Agreement will be advised of the terms of this confidentiality clause and will be
instructed that they are bound by this confidentiality clause. The following information shall not
be considered Confidential Information subject to this Section: (i) information that is publicly
available or later becomes available other than through a breach of this Agreement or a Data
Breach; (ii) information that is known to the Receiving Party or its employees, agents or
representatives prior to its disclosure by the Disclosing Party or is independently developed by the
Receiving Party or its employees, agents or representatives subsequent to such disclosure; or (iii)
information that is subsequently lawfully obtained by the Receiving Party or its employees, agents
or representatives from a third party without obligations of confidentiality. If the Receiving Party is
required by law to disclose any portion of the Disclosing Party’s Confidential Information in
response to a subpoena, court order, or other similar document, including a request under the
California Public Records Act, Receiving Party shall, to the extent legally permissible, give prior
timely notice of such disclosure to Disclosing Party to permit Disclosing Party to seek a protective
or similar order, and, absent the entry of such an order, Receiving Party shall disclose only such
Confidential Information as is necessary to be disclosed in response to such subpoena, court order,
or other similar document, including a request under the California Public Records Act.
6. Key Staffing Changes In the event of any changes to SaaS Provider’s key staff assigned to this
Agreement, SaaS Provider will notify the City as soon as reasonably possible. Further, SaaS
Provider agrees that any replacement of key staff assigned to this Agreement will be made with
individuals of comparable or higher experience or expertise.
7. Compensation & Invoices.
7.1. Compensation for Services During Term. The City will compensate SaaS Provider for the Services
performed in a total amount not-to-exceed $225,500 for the twelve (12) month period
commencing from the Execution Date (“First Year”) and $215,500 for the second twelve (12)
month period thereafter (“Second Year”), in accordance with the Fee, Budget, and Compensation
Schedule attached as Exhibit D. SaaS Provider will invoice the City for the Services performed in
accordance with Exhibit D, and the City will pay any undisputed amount set forth on a correct
invoice within 30 days of receipt.
7.2. Compensation for Services During Option Terms. In the event the City exercise either option, the
compensation for each Option Term shall not exceed $215,500.
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7;.3. Compensation for Additional Services. In the event the City elects, at its sole and complete
discretion, to request additional services (“Additional Services”) beyond those Services set forth in
the Statement of Work, then the SaaS Provider will perform the Additional Services in accordance
the Fee, Budget and Compensation Schedule attached as Exhibit D or with a schedule to be
mutually agreed upon by the parties in writing in advance. The total amount of Additional Services
shall not exceed $6,000.
7.4. Total Amount Not to Exceed. For Services and Additional Services, if any, performed during the
Term and Option Term, if any, the total amount of compensation shall not exceed $878,000.
8. Copyright and Other Restrictions.
8.1. SaaS Provider’s Proprietary Rights. SaaS Provider owns all right, title and interest, including
all related Proprietary Rights in and to, or related to the Software, Custom Software,
Software Work Product and System, including all software programs contained therein. The
SaaS Provider name, the SaaS Provider logos, and the product names associated with the
System are trademarks of SaaS Provider or third parties, and no right or license is granted
with respect to their use. The System may contain intellectual property belonging to third
parties. All such intellectual property is and shall remain the property of its respective
owners. Except for the limited rights expressly granted herein, all right, title and interest in
and to the Software, Custom Software, Software Work Product, and System are reserved by
SaaS Provider, and, except as expressly granted herein, nothing contained in this Agreement
shall be construed as conferring any right, title, interest or license with respect to the
Software, Custom Software, Software Work Product or System upon any Client Party, by
implication, estoppel or otherwise. In addition, City agrees and acknowledges that SaaS
Provider shall have an unlimited right to incorporate into any updates, upgrades, or
modifications to the Software, Custom Software and the System rendered through use
thereof all suggestions, ideas, enhancement requests, feedback, recommendations or other
information provided by any Client Party relating to the System. Such Software, Custom
Software and System, as updated, upgraded, or modified, shall be owned by SaaS Provider as
provided in this Section. Nothing in this Section shall affect the ownership by City of any
and all Contract Work Product or other City proprietary information.
8.2. Restrictions. Nothing in this Agreement shall be construed as a grant to City of any right to,
and City shall not, and shall not permit any Client Party to: (i) reproduce, license, sublicense,
sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to
any third party the System or any portion thereof; (ii) distribute, disclose or allow use of any
of the System, or any portion thereof, in any format, through any timesharing service, service
bureau, network or by any other means, to or by any third party; (iii) decompile, disassemble,
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or otherwise reverse engineer or attempt to reconstruct or discover any source code or
underlying ideas or algorithms of the System in any manner; (iv) create derivative works
from, modify or alter any of the System in any manner whatsoever; (v) interfere with any
third party’s use and enjoyment of the System; (vi) attempt to gain unauthorized access to the
System, accounts, computer systems, or networks connected to any SaaS Provider’s server; or
(vii) use any robot, spider or other automatic device or manual process to monitor or copy
portions of the System.
8.3. Contract Work Product. City shall own all right, title and interest in and to the Contract
Work Product, which shall never be deemed to be Software, Custom Software, System, or
Software Work Product, even if delivered or incorporated therewith. SaaS Provider shall
have no responsibility, whatsoever, for the accuracy, quality, integrity, legality, reliability,
appropriateness, and intellectual property ownership of Client Data, and SaaS Provider shall
not review, monitor or check the Client Data except as necessary to provide the System to
Client and ensure the operation of the System in accordance with this Agreement. SaaS
Provider shall not be responsible or liable, in any way, for the deletion, destruction, damage
or loss of any Contract Work Product through no fault of SaaS Provider or its providers
without limiting SaaS Provider’s liability to maintain backup data as set forth in the
Statement of Work or SaaS Provider’s obligations to maintain data security or in the event of
a Data Breach as set forth in Sections 21 and 22 below.
8.4. Software Work Product. As between SaaS Provider and City, SaaS Provider shall be the sole
and exclusive owner of all right, title, and interest in and to all Software Work Product and
all Proprietary Rights subsumed therein. City expressly acknowledges and agrees that the
Software Work Product shall not constitute work made-for-hire under the United States
Copyright Act, and that SaaS Provider shall have the exclusive right to protect the Software
Work Product by patent, copyright, or any other means. Software Work Product shall be
made available to City as part of the System to the extent set forth in the Statement of Work,
and City shall have no other right to use any Software Work Product.
8.5 Notices of Infringement. Upon notice from SaaS Provider, City agrees to reasonably
cooperate with and assist SaaS Provider (at SaaS Provider’s sole expense) in protecting,
enforcing and defending SaaS Provider’s rights in and to the System and any Software Work
Product.
9. System Warranty. SaaS Provider warrants that the System will perform in all material respects in
accordance with its Proposal, the Statement of Work, and any related Documentation when used
in accordance with the terms of this Agreement on the hardware and with the third-party software
specified by SaaS Provider from time to time. In the event of any breach by SaaS Provider of the
warranty provided in this Section, SaaS Provider shall be required to repair or replace the
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nonconforming System, at SaaS Provider’s sole expense, as described herein. SaaS Provider shall
deliver to City a replacement System, a work-around and/or an error/bug fix as may be necessary
to correct the nonconformity. If SaaS Provider is unable to repair or replace the nonconforming
System through the remedy set forth above, then such remedy shall not be an exclusive remedy and
City shall have all remedies available in law or equity.
10. Services. SaaS Provider represents and warrants that the Services shall be performed in a
professional and commercially reasonable manner consistent with the standard of care exercised by
SaaS Provider in performing similar services for other clients. City’s remedy for breach of this
warranty shall be re-performance of the nonconforming Services, provided that SaaS Provider must
have received written notice of the nonconformity from City no later than 60 days after the
original performance of the Services by SaaS Provider. If SaaS Provider is unable to re-perform the
nonconforming Service through the remedy set forth above, then such remedy shall not be an
exclusive remedy and City shall have all remedies available in law or equity.
11. Insurance. Prior to commencing work, SaaS Provider must procure, maintain and pay for
insurance against claims for injuries to persons or damage to property that may arise from or in
connection with the performance of the System by Vendor or Vendor’s agents, representatives,
employees or subconsultants for the duration of this Agreement. SaaS Provider must obtain
insurance that, at a minimum, meets the requirements for insurance set forth in Exhibit E,
Insurance Requirements and Verifications.
12. Indemnification.
12.1. General Indemnification. SaaS Provider agrees to defend, indemnify, protect, and hold
harmless City, its agents, officers, boards and commissions, and employees (collectively, “City
Indemnitees”) from and against any and all third party claims and demands and resulting
liability, damages, or costs, including but not limited to attorneys’ fees, or payments for
injury to any person or property (collectively, “Losses”), alleged to arise out of or result from
any alleged acts, errors, or omissions of Vendor in connection with its performance under
this Agreement. SaaS Provider’s responsibilities under this Section 12.1 include liability
arising from, connected with, caused by, or claimed to be caused by the active or passive
negligent acts or omissions of the City Indemnitees, to the extent such negligent acts or
omissions are in combination with the negligent acts or omissions of Vendor, its employees,
agents or officers, or subconsultants; provided, however, that SaaS Provider’s duty to defend,
indemnify, protect and hold harmless shall not include any Losses arising from the sole
negligence or willful misconduct of the City Indemnitees.
12.2. Infringement Claims. SaaS Provider agrees to indemnify, defend, settle, or pay any third-
party claim or action against any Client Party for infringement of any U.S. patent or
copyright arising from City’s use in accordance with this Agreement of the System. If SaaS
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Provider reasonably believes the System or any part of the System is likely to be held to
infringe and the use thereof enjoined, if the System or any part of the System is held to
infringe and the use thereof is enjoined or restrained or, if as a result of a settlement or
compromise, such use is materially adversely restricted, SaaS Provider shall, at its own
expense, either: (i) procure for City the right to continue to use the System; or (ii) modify
the System to make it non-infringing, provided that such modification does not materially
adversely affect City’s authorized use of the System; or (iii) replace the System with a
functionally equivalent non-infringing program at no additional charge to City; or (iv) if
none of the foregoing alternatives is reasonably available to SaaS Provider, terminate this
Agreement and refund to City any prepaid but unearned fees paid to SaaS Provider.
12.3. Conduct of Defense. Notwithstanding SaaS Provider’s obligation to defend the City
Indemnitees hereunder, City has the right to conduct the defense of the City Indemnitees
and obtain reimbursement for reasonable costs of defense from SaaS Provider, if City
chooses to do so.
12.4 Limitation of Liability. IN NO EVENT WILL EITHER PARTY BE LIABLE TO
THE OTHER PARTY FOR ANY INCIDENTAL, INDIRECT, SPECIAL,
CONSEQUENTIAL OR PUNITIVE DAMAGES, REGARDLESS OF THE NATURE OF
THE CLAIM, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, COSTS OF
DELAY, ANY FAILURE OF DELIVERY, BUSINESS INTERRUPTION, COSTS OF
LOST OR DAMAGED DATA OR DOCUMENTATION, OR LIABILITIES TO THIRD
PARTIES ARISING FROM ANY SOURCE, EVEN IF A PARTY HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION UPON DAMAGES
AND CLAIMS IS INTENDED TO APPLY WITHOUT REGARD TO WHETHER
OTHER PROVISIONS OF THIS AGREEMENT HAVE BEEN BREACHED OR HAVE
PROVEN INEFFECTIVE. THE MAXIMUM LIABILITY OF EITHER PARTY ARISING
OUT OF OR IN ANY WAY CONNECTED TO THIS AGREEMENT WILL NOT
EXCEED THE FEES PAID BY CITY TO SAAS PROVIDER DURING THE TWELVE
(12) MONTHS PRECEDING THE ACT, OMISSION OR OCCURRENCE GIVING RISE
TO SUCH LIABILITY. NOTHING IN THIS AGREEMENT WILL LIMIT OR EXCLUDE
EITHER PARTY’S LIABILITY FOR GROSS NEGLIGENCE OR INTENTIONAL
MISCONDUCT OF A PARTY OR ITS EMPLOYEES OR AGENTS OR FOR DEATH OR
PERSONAL INJURY. MOREOVER, THE LIMITATION ON LIABILTY IN THIS
SECTION 12.4 WILL NOT APPLY TO SAAS PROVIDER’S OBLIGATIONS UNDER
SECTIONS 12.1 THROUGH 12.3 ABOVE.
13. Notices. All notices, demands, requests or approvals to be given under this Agreement, must be in
writing and will be deemed served when delivered personally, by email, or on the third business
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day after deposit in the United States mail, postage prepaid, registered or certified, addressed as
follows:
13.1. All notices, demands, requests or approvals to the City:
Big Blue Bus
City of Santa Monica
1660 7th Street
Santa Monica, CA 90401
Attention: Ed King, Director of Transit Services
Re: Contract No. 11000 (CCS)
with a copy to:
Santa Monica City Attorney’s Office
1685 Main Street, Third Floor
Santa Monica, CA 90401
Attention: City Attorney
Re: Contract No. 11000 (CCS)
and to:
City of Santa Monica Information System Department
1685 Main Street, Room 105
Santa Monica, CA 90401
Attention: Chief Information Officer
Re: Contract No. 11000 (CCS)
13.2. All notices, demands, requests or approvals to SaaS Provider:
Swiftly, Inc.
611 Mission St, Suite 700
San Francisco, CA, 94105
Attention: Jonathan Simkin, CEO
EMAIL support@goswift.ly
PHONE (415) 483-9777
Re: Contract No. 11000 (CCS)
14. Prohibition Against Transfers.
14.1. SaaS Provider shall not assign, hypothecate or transfer this Agreement or any interest therein
directly or indirectly, by operation of law or otherwise without the prior written consent of
City, which shall not be unreasonably withheld. Any attempt to do so without the City’s
consent shall be null and void, and any assignee, sublessee, hypothecatee or transferee shall
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acquire no right or interest by reason of such attempted assignment, sublease, hypothecation
or transfer.
14.2. Notwithstanding the foregoing, no written consent shall be required for SaaS Provider to
assign, hypothecate or transfer this Agreement to (i) any parent or wholly owned subsidiary
or (ii) to a successor by way of a merger, acquisition, sale, transfer or other disposition of all
or substantially all of its assets, provided that for either (i) or (ii) SaaS Provider provides City
with written notice of such assignment.
15. Default and Termination.
15.1. Right to Terminate for Cause; Notice and Opportunity to Cure. Either Party may
terminate this agreement for cause if the other Party materially breaches any of the provisions
of this Agreement and fails to cure such breach within 30 days after receipt of written notice
thereof. In the event a longer period is required to complete a cure, the Parties may agree to
extend such time periods provided that the breaching Party has commenced and continues
to cure within the extended time period.
15.2. Rights Upon Termination. Upon termination of this Agreement by either party for any
reason:
i. All licenses granted to the City under this Agreement shall terminate and revert
immediately to Vendor, subject to other provisions of this Agreement regarding the
City’s right to access Contract Work Product.
ii. SaaS Provider shall promptly transmit or cause to be transmitted the Contract Work
Product in a form readable and accessible by the City. SaaS Provider agrees to
cooperate with the City for the transmittal of the information in a form reasonably
acceptable by the City.
iii. The City’s rights to the Contract Work Product shall be unequivocal and shall survive
the termination of this Agreement.
iv. Upon termination of this Agreement, City will pay SaaS Provider any compensation
earned and unpaid up to the effective date of termination.
16. Records.
16.1. SaaS Provider must maintain complete and accurate records with respect to costs, expenses,
receipts and other such information required by the City for any services provided where
compensation is on the basis of hourly rates, subconsultant costs, or other direct costs. SaaS
Provider must keep the records, together with supporting documents, separate from other
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documents and records and maintain them for a period of three years after receipt of final
payment.
16.2. SaaS Provider must maintain records in sufficient detail to permit an evaluation of the
Services and in accordance with generally accepted accounting principles. SaaS Provider must
clearly identify all records and make them readily accessible to the City. At the City’s request,
SaaS Provider must provide records in an electronic format and, if necessary, access to any
proprietary software to view such electronic records.
16.3. SaaS Provider must allow the City to have free access to SaaS Provider’s books and records
and to inspect all work, data, documents, proceedings and activities related to this
Agreement. The City has the right, no more than twice per year, to examine or audit SaaS
Provider’s records, and SaaS Provider agrees to cooperate with any examination or audit of
its records. If a City audit discloses an error of 5% or more in information reported by SaaS
Provider, SaaS Provider agrees to pay the cost of the City’s audit computed on the basis of
four times the direct payroll of the audit staff completing the audit and audit report.
17. Contract Work Product; Reports.
17.1. Any Contract Work Product prepared or caused to be prepared by Vendor or any
subconsultant for this Agreement will be the exclusive property of City. No Contract Work
Product given to or prepared by Vendor or any subconsultant pursuant to this Agreement
may be made available to any individual or organization by Vendor without prior written
approval by City.
17.2. At City’s request, Vendor must furnish reports concerning the status of the Services.
18. Data Retention. All Contract Work Product is the property of the City. At any time during the
term of this Agreement at the City’s request or upon the termination of this Agreement for any
reason, SaaS Provider shall, and shall instruct all authorized persons to, promptly return to the
City all copies, whether in written, electronic or other form or media, of all Contract Work
Product in its possession or the possession of such authorized persons. SaaS Provider shall also
securely dispose of all remaining copies in Vendor’s possession, if the City so instructs, and certify
in writing to the City that all Contract Work Product, including Protected Information, has been
returned to City or disposed of securely, as requested by the City. SaaS Provider shall comply with
all directions provided by the City with respect to the return or disposal of Contract Work
Product, including Protected Information.
19. Standard of Care. SaaS Provider agrees to provide all Services, including services performed by any
subconsultant, in a manner consistent with the level of care and skill ordinarily exercised by
members of SaaS Provider’s profession under similar conditions.
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20. Subconsultants.
20.1. If SaaS Provider proposes to have any subconsultant perform any part of the Services, SaaS
Provider must submit a request for approval in writing, describing the scope of work to be
subcontracted, the name of the proposed subconsultant, and the total price or hourly rates
used in preparing an estimated cost for the subconsultant’s services. The City, in its sole
discretion, may grant or deny the request.
20.2. SaaS Provider will be responsible for the quality of any subconsultant’s work. Every
subcontract or agreement of any kind entered into between SaaS Provider and any
subconsultant (or between any subconsultant and others) must contain the following
provision:
This agreement is consistent with all terms and conditions of the Agreement No.
11000 (CCS) entered into between the City of Santa Monica and Swiftly, Inc.
on _________.
21. Data Security. To the extent SaaS Provider will collect, access, use, store, dispose of, or disclose
Confidential Information, including Protected Information, the following provisions will apply.
21.1. SaaS Provider represents and warrants that it will comply with all applicable federal, state,
and local privacy and data protection laws, as well as all other applicable regulations.
21.2. SaaS Provider shall implement administrative, physical and technical safeguards to ensure
security of Confidential Information, including Protected Information, that are no less
rigorous than accepted industry practices including National Institute of Standards and
Technology (NIST) 800-53, Center for Internet Security (CIS) controls, the International
Organization for Standardization’s standards (ISO/IEC 27001:2013 – Information Security
Management Systems – Requirements and ISO-IEC 27002:2013 – Code of Practice for
Information Security Controls), the American Institute of Certified Public Accountants trust
principals for security, confidentiality, and availability (SOC 1 and SOC 2), and the
Information Technology Library (ITIL) standards. Vendor shall ensure that all such
safeguards, including the manner in which Protected Information is collected, accessed,
used, stored, processed, disposed of and disclosed, comply with all applicable data protection
and privacy laws, as well as the terms and conditions of this Agreement. SaaS Provider shall
provide City, upon request, with copies of: (a) its Data and Server Security Plan (as
periodically updated); (b) its Business Continuity/Disaster Recovery Plan (as periodically
updated); and (c) annual SSAE 16 SOC 2 Audit Report for its host providers, subject to
these documents being treated as Confidential Information under the terms of this
Agreement.
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21.3. If in the course of this engagement SaaS Provider has access to or will collect, access, use,
store, process, dispose of or disclose credit, debit or other payment cardholder information,
SaaS Provider shall at all times remain in compliance with the Payment Card Industry Data
Security Standard (“PCI DSS”) requirements, including remaining aware at all times of
changes to the PCI DSS and promptly implementing all procedures and practices as may be
necessary to remain in compliance with the PCI DSS at SaaS Provider’s sole cost and
expense.
21.4. All employees and subcontractors given access to any Confidential Information, including
Protected Information, must agree to abide by the terms of the Agreement and restrict use of
Confidential Information, including Protected Information, only for subcontractors or
employees’ internal business purposes and only as necessary for the execution of the
Agreement.
21.5. SaaS Provider’s failure to adequately protect Confidential Information, including Protected
Information, resulting in a Data Breach is a material breach of this Agreement. In such
event, City may terminate the Agreement effective immediately upon written notice to SaaS
Provider without further liability or obligation to City.
21.6. Upon City’s request, but no more than once per year, to confirm SaaS Provider’s compliance
with this Agreement, as well as any applicable laws, regulations and industry standards, SaaS
Provider grants City or, upon City’s election, a third party on City’s behalf, permission to
perform an assessment, audit, examination or review of all controls in SaaS Provider’s
physical or technical environment in relation to all Confidential Information, including
Protected Information, being handled and services being provided to City pursuant to this
Agreement. SaaS Provider shall fully cooperate with such assessment by providing access to
knowledgeable personnel, physical premises, documentation, infrastructure and application
software that processes, stores or transports Confidential Information, including Protected
Information, for City pursuant to this Agreement. City may also request that SaaS Provider
perform a self-audit of all security programs and controls. In addition, upon City’s request,
SaaS Provider shall provide City with the results of any audit performed by or on behalf of
SaaS Provider that assesses the effectiveness of SaaS Provider’s information security program
as relevant to the security and confidentiality of Confidential Information, including
Protected Information, shared during the course of this Agreement.
21.7. SaaS Provider shall ensure all Confidential Information, including Protected Information,
remains within the United States and is not transbordered out of the country without prior
written authorization by City, which authorization may be withheld by City in its sole
discretion.
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22. Data Breach. In the event of any Data Breach, SaaS Provider shall promptly notify City and
cooperate with any remedial and notification requirements.
22.1. SaaS Provider shall provide notice by email and telephone of any Data Breach as soon as
possible, but no later than 24 hours after learning of the Data Breach. The notice shall
include a detailed report of the information breached, including names, contact information,
and data that was compromised.
22.2. Immediately following notification of a Data Breach, SaaS Provider shall coordinate with
City to jointly investigate the incident, and SaaS Provider agrees to (1) assist with any
investigation; (2) provide City with access to facilities and operations impacted by the Data
Breach; (3) provide status reports on any internal investigations as frequently as requested by
City; (4) facilitate interviews with Vendor’s employees and others involved in the Data
Breach; and (5) make available all relevant documents and data, electronic or in paper form,
necessary to comply with all applicable laws, regulation, industry standards as otherwise
requested by City.
22.3. SaaS Provider shall immediately remedy any Data Breach and, at SaaS Provider’s sole
expense, take all necessary steps to prevent any further Data Breach in accordance with all
applicable privacy rights, laws, regulations, and standards.
22.4. SaaS Provider shall not inform any third party of a Data Breach without first obtaining City’s
written consent to do so, other than to inform a complainant that the matter or inquiry has
been forwarded to the appropriate City office for review or as otherwise required by law.
SaaS Provider shall consult with City to determine (1) whether notice of a breach should be
provided to any individuals, regulators, law enforcement agencies, consumer reporting
agencies, or others as required by law, regulation, or otherwise in the City’s discretion; and
(2) the content of any such notice, whether and what type of remediation may be offered,
and the nature and extent of any such remediation.
22.5. SaaS Provider shall fully cooperate in any litigation or other action deemed necessary by the
City following any Data Breach.
23. Integrated Agreement. This Agreement represents the full and complete understanding of every
kind or nature whatsoever between the parties hereto, and all preliminary negotiations and
agreements of whatsoever kind or nature are merged herein. No verbal agreement or implied
covenant shall be held to vary the provisions hereof. Any modifications of this Agreement will be
effective only by written execution signed by both City and SaaS Provider and approved as to form
by the City Attorney. This Agreement is the product of negotiation and compromise between the
parties. Accordingly, notwithstanding California Civil Code Section 1654, in the event of
uncertainty, the language shall not be construed against the Party causing the uncertainty.
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24. Permits and Licenses. SaaS Provider, at its sole expense, shall obtain and maintain during the term
of this Agreement, all required business and professional permits, licenses and certificates.
25. Compliance with Law. Each Party shall comply with all applicable federal, state and local laws,
including all ordinances, rules and regulations.
26. Nondiscrimination. In rendering Services under this Agreement, SaaS Provider shall not
discriminate based upon race, color, religion, national origin, ancestry, sex, age, sexual orientation,
marital status, AIDS or disability and shall comply with the requirements of all federal, state and
local law.
27. Governing Law. The laws of the State of California, without regard to any choice of law
provisions, will govern this Agreement.
28. Venue and Jurisdiction. The City and SaaS Provider agree that a significant portion of the
Services will take place in Los Angeles County and that any litigation arising out of this Agreement
may only be brought in either the United States District Court, Central District of California, or
the Superior Court of California, County of Los Angeles, West District, as appropriate. The Parties
agree that venue exists in either court, and each Party expressly waives any right to transfer to
another venue. The Parties further agree that either court will have personal jurisdiction over the
Parties to this Agreement.
29. Survival of Terms and Obligations. Any provision of this Agreement that by its nature must be
exercised after termination of this Agreement will survive termination and remain effective for a
reasonable time. Any obligation that accrued prior to termination of this Agreement will survive
termination of this Agreement.
30. Force Majeure. In the event of delays to the performance of obligations (other than payment
obligations) due to circumstances beyond each party’s reasonable control, including without
limitation, acts of God, pandemics, fires, floods, earthquakes, wars, civil disturbances, terrorism, or
sabotage (a “Force Majeure Event”), each Party will have no liability for any such failure or delay to
the extent that it promptly uses commercially reasonable efforts to minimize any resulting delay in
or interference with the performance of its obligations hereunder.
31. No Third-Party Beneficiaries. This Agreement does not and is not intended to confer any rights
or remedies upon any party other than the Parties to this Agreement.
32. Publicity. Without prior written approval signed by an authorized representative of the other
Party, neither Party shall, directly or indirectly, (i) use the other Party’s name or any of the other
Party’s trademarks, service marks or logos, or (ii) make any public announcement related to this
Agreement or the System. Notwithstanding the foregoing, SaaS Provider may disclose the fact that
City has procured a license for the System; provided that SaaS Provider will not make any public
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announcement of such fact or state or imply that City endorses or recommends the Services
without the prior written permission of City.
33. Severability. In the event that any provision of this Agreement shall be determined to be illegal or
unenforceable, such provision shall be limited or eliminated to the minimum extent necessary so
that this Agreement shall otherwise remain in full force and effect and enforceable.
34. Waiver. A waiver of any breach of this Agreement may not be deemed a waiver of any subsequent
breach of the same or any other term, covenant, or condition of this Agreement.
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35. Exhibits. The following exhibits are incorporated by reference into this Agreement as though fully
set forth herein.
Exhibit A Request for Proposals
Exhibit B SaaS Provider’s Proposal including Statement of Work
Exhibit C Project Schedule
Exhibit D Fee, Budget and Compensation Schedule
Exhibit E Insurance Requirements
IN WITNESS WHEREOF, the parties have caused this Agreement to be executed the day and year
first above written.
ATTEST:
______________________________
DENISE ANDERSON-WARREN
City Clerk
APPROVED AS TO FORM:
______________________________
GEORGE S. CARDONA
Acting City Attorney
CITY OF SANTA MONICA,
a municipal corporation
By: ______________________________
LANE DILG
Interim City Manager
Swiftly, Inc.
By: ________________________________
Name: _____________________________
Title: ______________________________
CEO
Jonathan Simkin
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June 2019
Exhibit A
Request for Proposals
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CITY OF SANTA MONICA
REQUEST FOR PROPOSAL
REAL-TIME ARRIVAL PREDICTION, ALERTING, AND
ANALYTICS SYSTEM
Big Blue Bus
1660 7th Street
Santa Monica, CA 90401
ISSUE DATE: November 7, 2019
QUESTIONS DUE: Prior to or by 6 pm, November 12, 2019
RESPONSES TO QUESTIONS PUBLISHED: November 19, 2019
SUBMITTALS DUE: Prior to or by 6 pm, November 30, 2019
APPROVED FOR ADVERTISEMENT:
-----------------------------------
Barbara Andres
City of Santa Monica’s Big Blue Bus
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Proposer RFP Checklist
Read the entire document. Note critical items such as mandatory requirements;
supplies/services required; submittal dates; format; contract requirements (i.e., insurance,
performance and or reporting, etc.).
Attend the pre-proposal conference if one is offered. These conferences
provide an opportunity to ask clarifying questions, obtain a better understanding of the
project, or to notify the City of any ambiguities, inconsistencies, or errors in the RFP.
Take advantage of the “question and answer” period. Submit your questions
by the due date. View all answers given in the formal addenda issued for the RFP. All
addenda issued for an RFP are posted on the City’s online vendor portal: ProcureNow
and will include all questions asked and answered concerning the RFP.
Follow the format required in the RFP when preparing your response. Provide
point-by-point response to all sections in a clear and concise manner. The proposals are
evaluated based solely on the information and materials provided in your response.
Check the City’s online vendor portal: ProcureNow for RFP addenda. Before
submitting your response, check whether any addenda were issued for the RFP. If so,
you must submit a signed acknowledgment for each addendum issued along with your
response
Review and read the RFP document again to make sure that you have
addressed all requirements.
Submit your response on time. Note all the dates and times listed on the front
page of the RFP document, and be sure to submit all required items on time. Late
proposals are never accepted.
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I. INTRODUCTION
The City of Santa Monica’s Big Blue Bus (referred to hereafter as “BBB”) is inviting proposals from
qualified persons or firms interested in providing a Software as a Service (SaaS) solution that will:
a. Implement a variety of user-friendly interfaces concerning real-time individual bus locations
and predicted arrival times to end users including customers as well as BBB staff throughout the
organization.
b. (Optional) Ensure that customers are kept informed with a feature or stand-alone solution
that will automatically push out service alerts concerning closures, delays, events, detours, etc., via
email, text, social media, and other digital channels.
Note: Although Item (b), Service Alerts, is listed as optional, proposers are strongly encouraged to
propose this solution in their proposals whether provided directly or through a partner.
c. Collect and analyze automatic vehicle location data, both in real-time and to build and use
a historical archive of performance data for staff including service planners, dispatchers, customer
service representatives, customer experience coordinators, and management.
This group of solutions will allow BBB to improve the customer experience in every interaction with
our service.
II. PROJECT DESCRIPTION / SCOPE OF WORK
The City of Santa Monica’s Big Blue Bus has issued this Request for Proposal (“RFP”) to solicit
proposals to:
(a) Design, configure, implement, and support a real-time bus location user interface or
interfaces for its fixed route public transportation service;
(b) (Optional but strongly recommended) to automate, manage, and disseminate customer
alerts on various digital communication channels; and
(c) Collect and analyze automatic vehicle location data, both in real-time and to build and
use a historical archive of performance data for staff to use for improved service planning,
operations, and customer service management.
The proposal will include providing associated maintenance, support, operation, and training
services for successful implementation of the system(s), to be deployed as described in the Scope
of Work.
Proposal Calendar
The following is a list of key dates:
Request for proposals issued ................................................. November 12, 2019
Submission of inquiries ......................................Prior to or by November 12, 2019
Responses to inquiries published……………………….………. November 19, 2019
Proposals due ......................................................................... November 30, 2019
Final candidate interviews………………….….……....……… December 9-13, 2020
Staff recommendation made to City Council for award of bid ..... January 28, 2020
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SCOPE OF WORK
A. Introduction
GLOSSARY OF TECHNICAL TERMS
API (Application Programming Interface): A set of commands, functions, protocols, and
objects that programmers can use to create software or interact with an external system.
It provides developers with standard commands for performing common operations.
CAD/AVL: Computer-Aided Dispatch/Automatic Vehicle Location describes the use of
computers and Global Positioning Systems (GPS) in dispatching and tracking transit
vehicles.
Cloud-Hosted: Cloud hosting is the procurement of computing resources from a cloud
computing provider or facility to host data, services and/or solutions.
Graphic User Interface (GUI): A form of user interface that allows users to interact with
electronic devices through graphical icons and visual indicators instead of text-based user
interfaces, typed command labels or text navigation
GTFS (General Transit Feed Specification): An open data format for public transportation
schedules and associated geographic information.
GTFS-rt (General Transit Feed Specification-Realtime): A GTFS Realtime feed lets transit
agencies provide consumers with realtime information about disruptions to their service
(stations closed, lines not operating, important delays, etc.) location of their vehicles, and
expected arrival times.
GeoJSON (Geo-JavaScript Object Notation): An open standard data format designed for
representing simple geographical features, along with their non-spatial attributes.
IVR (Interactive Voice Response): A technology that allows a computer to interact with
humans using voice and inputs via a keypad.
JSON (JavaScript Object Notation): A lightweight data-interchange format that is easy for
humans to read and write and for machines to parse and generate. It is a subset of the
JavaScript programming language.
KML (Keyhole Markup Language): A notation for expressing geographic annotation and
visualization within Internet-based, two-dimensional maps and three-dimensional Earth
browsers. KML was developed for use with Google Earth, which was originally named
Keyhole Earth Viewer.
OneBusAway. Originally launched in 2008 as a project by graduate students at the
University of Washington, OneBusAway is an integrated suite of open source software
components that stores, manages and delivers real-time information about transit vehicle
locations.
SMS (Short Message Service): A text messaging service component of most telephone,
Internet, and mobile device systems. It uses standardized communication protocols to
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enable mobile devices to exchange short text messages. An intermediary service can
facilitate a text-to-voice conversion to be sent to landlines.
Software-as-a-Service (SaaS): A software licensing and delivery model in which software
is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as
"on-demand software",
TXT: A TXT file is a standard text document that contains unformatted text.
XML (Extensible Markup Language): A markup language that defines a set of rules for
encoding documents in a format that is both human-readable and machine-readable
ZIP: An archive file format that supports data compression.
A. Solution for real-time bus arrival predictions to customers
BBB is seeking proposals to design, configure, and implement a real-time customer
information system and to provide associated ongoing maintenance, support, operation,
marketing, and training services for successful implementation of the system. BBB has a
system of twenty (20) fixed bus routes and a fleet of 195 buses, each outfitted with GPS
technology.
High quality information in this context means arrival predictions that meet a standard of
accuracy described in the technical requirements section below, frequently updated bus
locations, and consolidation of feeds (one source of predictions versus multiple sources
as exist presently). By providing customers with accurate and consistent real-time
passenger information across multiple channels, BBB is seeking to improve the customer
experience for every customer who currently interacts with our system as well as potential
new customers.
Accurate vehicle location and arrival prediction data can make riding transit easier and
more pleasant for customers because they have greater certainty about when a bus will
arrive. This reduces the perception of long wait times and provides a degree of confidence
for riders waiting at bus stops.
The selected proposer would make real-time arrival information available to customers via
following information channels:
a. For customers with smartphones supported by data plans the system shall support
third party travel information apps by providing accurate predictions via API
(application programming interface) and/or in a variety of standard data formats to
allow customers to plan their BBB trips and/or obtain real-time bus arrival information
for specific BBB stops and routes.
b. Optional: The system may provide its own customized or commercial off-the-shelf
application (app) that can be downloaded to iOS or Android smart devices by
customers.
c. Customers could also access real-time data predictions through other smart devices
including but not limited to tablets, laptops, or personal computers, by downloading an
app and/or by visiting a website.
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d. The selected proposer would also make real-time bus arrival information available to
customers without smartphones or other smart devices or who do not have a data plan
through additional forms of contact, which BBB provides to its customers currently and
wishes to continue:
i. Customers could call a number and enter the bus stop ID and route
number, and an IVR (interactive voice response) system would provide the
arrival time of at least the next two buses expected to arrive at that stop.
ii. Customers could text the bus stop ID (and, if applicable, a route number)
to a number (preferably an SMS short code) which would automatically
respond via text with the arrival time of the next bus serving that stop.
iii. The arrival prediction information could be made available to BBB’s
network of electronic real-time bus arrival signs so that bus arrival times
are displayed for that stop.
B. Optional: solution to push out service alerts to customers via email, text, social media,
and other channels
Currently, BBB uses a variety of processes and communication channels to advise
customers of detours, special events, service changes, and bus stop closures, including
email blasts, social media posts, website posts, alerts, and others. Depending on the
format, each alert is created and distributed individually via a manual process. BBB seeks
a solution to easily and automatically generate and push service alerts to customers
simultaneously across a variety of communication channels.
The system would disseminate customer information including, but not limited to: service
change alerts, trip planning, announcements or services provided by BBB, etc. Benefits
from a service alerts feature include reduced customer confusion and frustration about
planned and unplanned disruptions as well as staff time savings owing to a reduced need
to manually enter the same information into multiple locations (currently including Twitter,
BBB’s website, email blasts, and GTFS for downstream systems, etc.
Although this feature is optional and submissions without this solution will be accepted,
we encourage submitters to include it in their proposal.
C. Solution for analytics to assist staff in improving service quality and reliability
In the interest of providing a safe, efficient, and reliable experience for every BBB customer
and improve overall system performance through robust management reports, BBB is also
seeking a solution to collect and analyze automatic vehicle location data, both in real-time
and to build and use a historical archive of performance data. The system will allow for
route/system playback to determine where transit delays occur, provide historical reports
for overall on-time system performance, and provide running time analyses. The system
could also provide real-time vehicle speed analytics down to bus stop level so that actions
can be taken to effectively manage travel speeds.
B. Project Background
Big Blue Bus (BBB) began service in 1928 as Santa Monica Municipal Bus Lines to serve
Santa Monica and Los Angeles’ Westside. Now, more than 91 years later, BBB’s nearly
500 employees provide high-quality transit services across 58 square miles of the most
densely populated area in L.A. County. In fiscal year 2018-19 BBB delivered nearly 13
million trips via local, freeway express, and Rapid services.
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One of BBB’s strategic goals is to improve the customer experience throughout the entire
public transit trip, including while waiting for a bus to arrive. Accurate, reliable predictive
real-time bus arrival information has been shown to improve the customer experience by
reducing the perceived wait time, and the anxiety of not knowing if the next bus is on
schedule or when it will arrive. In fiscal year 2018-19, BBB’s current arrival prediction
system was used more than 15 million times by customers. Ninety-four percent (94%) of
the prediction requests used either an iOS or Android device app or the data provider’s
website, and the remaining requests came from other sources including visiting BBB’s
webpage with an embedded trip-planning feature, using SMS texts, or making Interactive
Voice Response (IVR) calls to BBB. In addition, an unknown number of customers use
BBB’s real-time arrival information signs at select bus stops throughout the service area.
Although many third-party apps are available which provide arrival predictions using BBB’s
public General Transit Feed Specification real-time (GTFS-rt) feed, it is important that BBB
proactively provide its customers with a variety of sources of real-time bus arrival
information. According to a customer survey performed for BBB by an independent source
in 2016, 78% of English-speaking customers and 76% of Spanish-speaking customers in
BBB’s service area report that they own a smartphone with a data plan. Although this is
most of BBB’s customers, there is still a significant group of customers who do not have
access to a smartphone and/or a data plan and therefore need access to real-time arrival
information by other means, such as phone, text, computer, or electronic signs at bus
stops.
The ideal solution would make accurate real-time bus arrival information easily accessible
to virtually all current and potential BBB customers.
Providing a means to automatically disseminate real-time alerts across a range of
communication channels would improve the customer experience by helping to reduce
customer confusion and frustration about planned and unplanned disruptions. An
automated alert-generation solution would also help BBB staff better serve customer
needs without having to manually enter the same information into multiple locations
(currently including Twitter, BBB’s website, email blasts, and GTFS real-time for
downstream systems, etc.).
Finally, a solution to collect and analyze automatic vehicle location data, both in real-time
and to build and use a historical archive of performance data would allow BBB’s planning,
operations, customer service, and community engagement staff to determine where transit
delays occur, understand overall on-time system performance, and receive running time
analyses to improve service. Providing real-time vehicle speed analytics down to bus stop
level would help BBB staff more effectively manage travel speeds.
C. Operational Concepts
While the passenger web and mobile components are important parts of a successful
system, the most important focus is on the generation and delivery of high-quality real time
arrival prediction data that meets industry standards, e.g., GTFS-rt. That way, BBB will be
able to leverage the marketplace of real-time third-party apps such as Google, Transit,
Moovit, etc. giving customers the flexibility to use the apps that best meet their needs.
Technical Requirements:
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a. The service shall be hosted by the Contractor such that no system software needs
to be maintained by the City of Santa Monica..
b. The service shall accept General Transit Feed Specification (GTFS); the proposed
solution should consume BBB’s data feed automatically and daily if changes have
occurred.
c. Real-time data must be made available in GTFS-real-time format (synced with the
BBB’s GTFS data).
d. Real-time data should also be available in a human readable format such as JSON
as well as other formats like xml, txt, geojson, kml, and zip.
e. The proposed solution should include publicly accessible API(s) that allows third
party web and mobile application developers to use the real-time transit data and
ensures consistency of predictions across multiple platforms, regardless of the app
used.
f. The proposer shall provide references/links to public APIs for existing customers.
Ideally, the API shall work on an open API specification, e.g., OneBusAway.
g. The system shall function in any standard web browser, via SMS, and through
interactive voice response (IVR).
h. The system shall display maps of “live” bus locations of all buses that can be
viewed online by customers who visit BBB’s website and/or the proposer’s website,
if available.
i. Optional: The system may provide its own customized or commercial off-the-shelf
(COTS) application (app) that can be downloaded to iOS or Android smart devices
by customers.
j. Customers should be able to access real-time transit information via SMS and IVR.
The proposal shall provide details on how SMS and IVR are accessed.
k. In addition, the predictions shall be available via API to BBB’s network of real-time
arrival information signs at bus stops and shelters.
l. Prediction Measurement Methodology
Accuracy will be determined by comparing Contractor’s predicted arrival time to actual
arrival times provided by BBB. Each prediction will be counted as “acceptable” by using
an error threshold (See Table 1).
The Time from Actual Range is calculated as the difference between the time the vehicle
actually arrives or departs at the stop or timepoint, and the time the prediction is actually
displayed (e.g., Text or GTFS-rt):
Time from Actual = Actual Arrival/Departure Time – Prediction Display Time
The Prediction Error is calculated by subtracting the predicted arrival/departure from the
actual arrival departure at the bus stop or time point:
Prediction Error = Actual Arrival or Departure Time – Predicted Arrival or
Departure Time
The closer the bus is to the stop/time point, the stricter (smaller) the error that will be
allowed. The Prediction Error Thresholds for the Demonstration and subsequent contract
are defined in Table 1:
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Table 1. Prediction Error Thresholds
Time from Actual Bin
Prediction Error Thresholds
0 - 3 minutes -1 to 1 minutes
3 - 6 minutes -1.5 to 2 minutes
6 - 12 minutes -2 to 3 minutes
12 - 30 minutes -2.5 to 4 minutes
Contractor will calculate the Prediction Error and the Time from Actual for each trip-stop
for each minute starting 30 minutes before the trip-stop’s actual arrival time. Contractor
will then calculate whether each of their predictions fall in (acceptable) or out of the Error
Threshold (not acceptable). For each Range (e.g. 0 – 3 minutes), prediction accuracy is
determined by finding the number of acceptable predictions out of the total number of
predictions made for that trip-stop (see Table 2):
Number of Acceptable Predictions
Prediction Accuracy = ---------------------------------------------------
Number of Total Predictions
Table 2. Example calculation of prediction accuracy
Additional factors to be considered when evaluating the accuracy of the proposed system:
a. Vehicle’s actual arrival at/departure from a stop
i. Was a prediction made for arrival and departure?
ii. How early did predictions begin, as compared to the requirements?
iii. Did the predictions end substantially before the actual arrival and departure
time?
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b. Predictions and Actual Arrivals
i. Did the prediction have a corresponding actual arrival and departure?
ii. Did the vehicle arrive earlier than predicted, such that a customer might
miss it?
iii. Did the vehicle arrive later than predicted, such that customers have long
waits?
c. Vehicle positions
i. Are all positions that should be included present?
ii. What is the latency of the position?
iii. Is the trip assignment accurate?
iv. Are the values of current stop sequence and current status correct?
Website Support for BBB Customers
a. (Optional) The proposer shall provide and host a responsive mobile-friendly website
that is compatible with all major operating systems and web browsers for customers
to use to obtain real-time bus arrival, schedule adherence, and/or trip planning
information. Any content or applications shared with BBB must be compatible with the
City of Santa Monica’s web site platform. If provided:
a. The website shall include clear instructions for users on how to use the app
and navigate the site, as well as answers to frequently asked questions
(FAQs).
b. The website shall also allow customers to access (BBB’s and/or the proposer’s,
as specified in the contract) customer support via email, phone, live chat, or
other means of communication.
c. The website must comply with applicable Americans with Disability Act (ADA)
as well as Sections 504 and 508 of the Rehabilitation Act of 1973.
d. In addition to providing and hosting their own web site for customers to access,
the proposer shall provide content to BBB to be embedded on one or more of
BBB’s web pages that customers can access to obtain real-time bus arrival,
schedule adherence, and/or trip planning information.
B. Optional Solution for Customer Information Alert System
The solution shall integrate with other BBB systems such as the CAD/AVL or other
systems to automatically generate alerts. The solution shall also allow staff to manage
and publish a variety of service alerts via email and SMS to those who have opted in, as
well as social media, RSS, and APIs directly to third-party applications.
Technical Requirements:
a. The service shall be hosted by the Contractor such that no system software needs to
be maintained by BBB.
b. The proposed solution shall consume BBB’s data feed automatically and be able to
generate alerts for a variety of specific events such as service outages and detours.
c. The proposed solution shall include a public API that allows third party web and mobile
application developers to use the data and ensures consistency of alert content across
multiple platforms, regardless of the app used.
d. The system shall function in any standard web browser.
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e. Alerts may also be available via API to BBB’s network of real-time arrival information
signs at bus stops and shelters and/or to any network of e-paper, kiosks, or screens
capable of displaying alerts that BBB may deploy in future.
C. Solution for internal analytics to help staff improve service quality and reliability
Technical Requirements:
a. The system shall evaluate and improve the transit system performance through robust
management reports and real-time maps.
b. The system shall constantly collect and analyze automatic vehicle location (AVL) data
both in real-time and archive data historically.
c. The system shall be able to view processed data (i.e. on-time performance, vehicle
speeds, running times, etc.) gathered any time in the past and up to 5 minutes prior to
when the query was performed.
d. The system shall support AVL data up to every 1 second.
e. The system shall automatically update schedules based on GTFS updates.
f. The system shall easily view on-time performance and AVL reports from anywhere,
through cloud-based format.
g. The system shall monitor schedule adherence by route and stop based on late, on-
time, and early performance, including daily, weekly and monthly trends.
h. The system shall provide ongoing calibration with BBB to continually refine the data
collected.
i. The system shall include unlimited AVL data storage and processing.
j. The system shall be able to provide real-time information usage statistics on per route
and/or bus stop.
k. Assignment of a bus to a route must be able to be done remotely via Administrative
privileges. The changing of one bus to another route must also be available.
l. The system shall allow data to be filtered by date range, day of week, time of day, and
other filters.
m. The systems shall allow the above analytics viewed in real time or by historical record
by route, bus stop, work run and other filter/sort criteria to meet user needs.
n. The system shall allow data to be exported via tabular format (e.g. CSV) or via API
access.
o. The system shall allow for route/system playback capabilities to identify where and
why transit delays occur:
a. Playback shall enable a user to view schedule adherence for every GPS
coordinate
b. Playback shall enable a user to view headway adherence relative to the prior
vehicle for every GPS coordinate.
p. The system shall provide historical reports for overall system on-time performance:
a. By route,
b. By stop along a route,
c. By motor coach operator,
d. By distribution of how early and how late,
e. In tabular format organized by schedule,
f. With ability to replay vehicle positions.
q. The system shall provide running time analyses that:
a. Show overall system performance,
b. Show route-level running times,
c. Show trip-level running times for a route,
d. Shows trip-level running times for an operator,
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e. Enable users to easily compare actual trip running time relative to scheduled
running time and next trip start time,
f. Attribute running times to various factors that impact running time, such as
dwell time and variability in travel time,
g. Easily calculate and display percentiles of running times based on historical
distribution of running times,
h. Allow running times to be analyzed stop by stop for a given trip, including delay
attribution by stop based on dwell times and travel times.
r. The system shall provide vehicle speed analytics, including the ability to:
a. View a vehicle speed heatmap detailing route level speeds between each stop,
b. Display dwell time for each stop,
c. Easily be able to detect specific corridors, segments, or intersections with lower
than desired vehicle speeds.
Software License Requirements for Business Analytics system
Unlimited agency users with various permissions and abilities within the system relative
to user roles.
D. General Requirements:
The following requirements apply to all three solutions.
a. System shall be turnkey.
b. Proposer shall describe their go-live strategy and average release timelines.
c. Software as a Service (SaaS) fully hosted and cloud-based web platform.
d. Unlimited data storage.
e. Continuous software updates for duration of license.
f. All data provided by the City and the Contract Work Product (as defined in the Software
as a Service template) is the property of the City of Santa Monica.
User Experience and Reliability of System
a. The solutions shall be based on the latest available technology.
b. All components of the real-time information, alerting, and/or business analytics
system(s) must be compliant with the Americans with Disabilities Act (ADA), as well
as Sections 504 and 508 of the Rehabilitation Act of 1973.
c. All Graphic User Interfaces and public communications within or concerning the
system shall meet the BBB brand guide (e.g., logos, color scheme, fonts, etc.), and no
interface or communication will be released without approval of BBB staff. The look
and feel of the Graphic User Interfaces must be intuitive and appealing to a broad
audience, including users of all ages.
d. The system, including all components, data, and user app, must operate reliably with
no degraded performance, slow speed, or loss of functionality with at least a 99.9%
rate of system availability and system accuracy on a weekly basis, excluding periods
of scheduled maintenance, which, to the degree possible, should be restricted to hours
when BBB buses are not in service.
Customer Service Support of System
a. The Contractor shall provide a dedicated Account Manager and ongoing
technical/administrative support for BBB.
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b. The Contractor shall provide other ongoing support to include live chats with customer
service representatives when the designated representative is unavailable by
telephone and other communication channels such as email.
c. The Contractor shall begin deployment and testing within 30-60 days after Notice to
Proceed.
d. The Contractor shall provide data launch and support to begin start-up.
e. BBB shall be provided with two business days of onsite train-the-trainer training for
operations, community engagement, customer service, and other staff as applicable,
before system launch. Further training shall be provided as significant updates
affecting procedures or workflows are released.
f. BBB shall be provided with live user support (preferably onsite) during launch of the
system.
g. The solution shall include system health monitoring with automatic distribution of SMS
and/or email notifications to a select group of BBB staff during system outages more
than 30 minutes in length to enable BBB to provide proactive customer notifications.
h. Upon resolution of the outage, the Contractor shall provide the same select group of
BBB users with an email notification that the outage has been resolved, including root
cause and remedy.
i. The Contractor shall respond to any service issues or requests submitted by BBB and
seek to resolve and close any issues relative to their urgency and/or impact within the
following time frames:
a. A Level “A” Priority shall mean and refer to a System error that renders the System
inoperable. SaaS provider shall assign resources within 30 minutes and shall
continue to work on the problem until the problem is resolved. Average resolution
time shall be less than three (3) hours.
b. A Level “B” Priority shall mean and refer to the detection of a System error that
seriously impairs System operations but does not render the System inoperable.
SaaS Provider shall assign resources within two (2) hours and continue to work on
the problem until the problem is resolved. Average resolution time shall be less
than 24 hours.
c. A Level “C” Priority shall mean and refer to a minor problem, but of sufficient
severity to warrant correction before the next scheduled Upgrade or Update. SaaS
Provider shall assign resources sufficient to resolve the problem within no more
than thirty (30) days.
d. A Level “D” Priority shall mean and refer to any other minor problems that do not
severely affect the operation of the System. SaaS Provider shall incorporate
corrections into the next scheduled Upgrade or Update
j. BBB shall have the ability within the application to escalate technical, service, or
functionality issues to the proposer for review and resolution.
k. The application shall provide BBB staff to report issues and submit comments and
feedback for system improvement.
l. The application must remain operational under any new operational system or other
third-party software (including, but not limited to, security/firewall software) released at
the City / BBB during the term of the contract.
Demonstration/Test Instance
To be responsive, the Contractor shall implement a demonstration instance of the
proposed approach, which can provide its reporting platform for all the routes in the feed
within three calendar days of the deadline for submission of proposals. This demonstration
shall be made continuously available to BBB for a minimum of seven calendar days.
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E. System Administration and Reporting
a. All reports shall be exportable to standard, non-proprietary formats such as PDF
(Portable Document Format), MS Excel, or comma-separated value (.csv) file.
b. The contractor shall be responsible for developing additional custom reports or views
following system implementation and/or an interface to allow BBB to build custom
reports in a user-friendly manner.
c. These reports shall include an SQL based data mart.
F. Security and Confidentiality of Data (Supplemental to Security Requirements
Discussed in Operational Requirements Section)
a. The system design shall ensure that all data is safeguarded from unauthorized access
or use and programs are protected from virus, malware, and cyber-attacks.
b. All elements of the system shall comply with the City of Santa Monica’s privacy policy.
c. The proposer will provide a plan as part of the proposal for monitoring, controlling, and
updating security and encryption (if/where applicable) tools on an ongoing basis.
d. The system shall be fully compliant with latest industry security and
(if applicable) encryption standards.
e. The system shall be incorporated into the City’s disaster recovery plan. The proposer
will be responsible for providing a system capable of meeting BBB’s expected
availability and recovery times.
f. The system and the proposer’s staff shall maintain the following standards of
confidentiality:
a. Confidential and Protected Information, as defined in the attached Software as a
Service Agreement, is exempt from disclosure to the public or other unauthorized
persons under state and federal statutes.
b. All Confidential Information shall be kept confidential and protected from disclosure
to any persons other than employees, agents, officers or representatives of such
Party who have a need to know;
c. All Confidential Information shall be held in the strictest of confidence and shall not
be disclosed, disseminated or revealed to any other third party without the prior
written permission of an authorized representative of the SaaS Provider, the
Director of the City’s Big Blue Bus Department, and the City Attorney.
G. Project Management
a. The proposer shall establish a Project Management Team to manage and perform all
functions and activities.
o Overall project management
o Project timeline and milestones
o Resource allocation
o System / software development, operations, and upgrades (if applicable)
o Ongoing project quality review
o Contract administration interface with BBB
o Performance reporting
o Risk assessment
o Issue tracking and resolution benchmarks
b. A Project Management Plan shall be included as part of the proposal, which shall include:
o A description of the management organization of the project including organization
chart, identification of key personnel assigned to it with their responsibilities and
relationships.
o A detailed project schedule that will allow BBB to monitor progress effectively.
o A full description of project management controls on progress, performance,
quality, costs, schedule, and risks.
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o A schedule of communications including frequency of activity and status reports,
reporting method, and individuals responsible for each communication.
H. Quality Assurance and Quality Control
Contractors shall include in their proposals detailed descriptions of quality processes
employed to assure that the quality of the system (including all software, materials,
functionality, operation, and customer service response) are of a level that meets or
exceeds the design goals, performance, and reliability requirements stated herein.
The quality assurance program would shall include:
o Benchmarks against which the quality of service delivery can be measured, to
include a system reliability (uptime) benchmark of no less than 99.9%
o Prevention, detection, notification, and process to alleviate any systematic
problems,
o Avoidance and elimination of potential security breaches.
I. Implementation Plan
The implementation plan shall contain:
o Detailed milestones and schedule for development, marketing, training, launch,
and acceptance,
o Detailed interface (narrative and schematic) to internal and external (if applicable)
systems,
o Implementation support required of BBB,
o Communication plan for launch of customer-facing features and upgrades.
J. Measures of Project Success
General Metrics
The solution must include measurement of the success of the project. The metrics should
align with project goals, which include the following:
Real-time bus arrival predictions that improve the customer experience:
a. Improve prediction accuracy across all communication channels
b. Provide accurate, reliable real-time bus arrival predictions to customers using
electronic devices to access third-party and/or the proposer’s own app, if available
c. Provide active, reliable arrival prediction data to BBB’s network of real-time signs
d. Effectively and reliably provide predictions to customers using SMS and IVR to request
the data
(Optional) Customer alerts:
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a. Generate service updates and alerts automatically or with minimal user intervention
across a variety of communication channels including email, web, SMS, and social
media
b. Provide accurate, timely service alerts via API to third-party applications such as
Transit, Moovit, Google maps, and others
c. Provide accurate reliable alert data to BBB’s network of real-time signs if applicable
Business analytics:
a. Planning: Recommend run-times and trips across the transit network
b. Planning: Provide data to investigate stop level dwell time by examining where/ when/
why it occurs in order to inform adjustments in stop location and fare payment program
including travel speeds
c. Operations: Create functional live supervisor field management on laptops
d. Operations: Provide data for OTP analysis to determine problem segments, timepoints
for the purpose of improving schedules management
e. Operations: Provide a tool for active headway management
f. Department-wide: Improve interdepartmental communication regarding missed
service and service delays
g. Customer Service: Reduce average customer service call time by 20%
h. Customer Service: Reduce Customer Service Escalations and call backs
i. Customer Service: Reduce the volume and closure rate of help tickets by providing
real-time response to questions and issues concerning bus locations
j. Customer Service: Improve overall customer service productivity
Project Delivery Metrics
The project delivery will be judged on standard project management controls metrics,
including:
o Schedule - based on such elements as milestone achievement and earned value
analysis
o Quality - based on defect burn down rates and customer satisfaction
o Budget - based on budget adherence
System Performance Metrics
o The real-time information app will track any failures in functionality in all phases
and features and report these for root cause analysis and permanent eradication of the
issue via update or other means.
o All components, data, and user app, shall operate reliably with no degraded
performance, slow speed, or loss of functionality with at least a 99.9% rate of system
availability and system accuracy on a weekly basis
o Timely responses and resolutions to all support-related inquiries shall be provided
within the service level agreement standards listed in this RFP
o The real-time information app will provide data for total cost of ownership (TCO)
analysis.
Acceptance
Acceptance would be conditional upon system performance as measured by performance
metrics.
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B. CITY CONTACT
The City has designated Barbara Andres as its contact (the “City Contact”) for this request for
proposals (this “RFP”). The City Contact’s information is listed below:
Barbara Andres, PMP
Executive Admin Assistant
City of Santa Monica
Big Blue Bus
1660 7th Street
Santa Monica, CA 90401
Telephone: (310) 458-1975 ext. 5811
E-mail: barbara.andres@smgov.net
Office Hours:
Monday through Thursday, 8:00 AM to 6:00 PM
Alternate Fridays 8:00 AM to 5:00 PM
The City of Santa Monica offices are closed every other Friday. Please call to ensure that
offices are open and that staff is available.
Any inquiries or requests regarding this procurement should be submitted via ProcureNow.
Other City officers, agents, employees or representatives do not have authority to respond on
behalf of the City. Contact with unauthorized City personnel during the selection process may
result in disqualification.
City’s Online Vendor Portal
The website for this RFP and related documents is: ProcureNow or
https://secure.procurenow.com/portal/santa-monica-ca. All project correspondence will
be posted on the ProcureNow website. It is the responsibility of Proposers to check the
website regularly for information updates and RFP clarifications, as well as any RFP
addenda.
C. ORIGINAL DOCUMENTS
Proposer shall complete and return the following documents:
x Proposal (including cost proposal)
x RFP Addenda if issued
x Non-Discrimination Policy Acknowledgement
x Non-Collusion Declaration (this does not need to be notarized)
x Certification Regarding Debarment
x Vendor Information Security Assessment (VISA) Questionnaire
If you are selected to provide the service, you will need to submit the following forms:
x Oaks Initiative Disclosure Form (if the award amount is >$25,000 annually; identifies
recipients of public benefit in relation to political donation restrictions: click here for more
information)
x Living Wage Certification (if the award amount is >$54,200)
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You must also obtain a business license, or provide your current business license number.
You can go to the Business License page for more information.
D. BEST QUALIFIED PERSON OR FIRM
The award, if any, will be made to the best qualified person or firm(s). In evaluating
whether a proposer(s) is (are) the best qualified person or firm(s) pursuant to the Santa
Monica Municipal Code, City staff may utilize some or all of the following criteria:
1. The training, credentials and experience of the person or firm;
2. The demonstrated competence, ability, capacity and skill of the person or firm to
perform the contract or provide the services;
3. The capacity of the person or firm to perform the contract or provide the service
promptly, within the time specified, and without delay;
4. The sufficiency of the person’s or firm’s financial and other resources;
5. The character, integrity, reputation and judgment of the person or firm;
6. The ability of the person or firm to provide such future service as may be needed;
7. The price which the person or firm proposes to charge, including whether the price is
fair, reasonable and competitive; and
8. Any other factor which will further the intent set forth in Section 608 of the City Charter.
The City shall have absolute discretion in determining the applicability and weight or
relative weight of some or all of the criteria listed above and is not required to select the
lowest monetary proposer.
II. CONDITIONS GOVERNING THE PROCUREMENT
A. GENERAL REQUIREMENTS
This procurement will be conducted in accordance with the City of Santa Monica procurement
codes and procedures.
1. Receiving Time / Late Proposals
It is the responsibility of proposer to see that their proposal is submitted with sufficient time
to be received by the City prior to the proposal closing time. The receiving time in the City
Office will be the governing time for acceptability of proposals.
Late proposals are not accepted.
2. Acceptance of Conditions Governing this RFP
Submission of a proposal constitutes acceptance of the Evaluation Factors contained in this RFP.
3. Incurring Cost
Any cost incurred by the proposer in preparation, transmittal, presentation of any proposal or
material submitted in response to this RFP shall be borne solely by the proposer.
4. Prime Consultant Responsibility
Any agreement that may result from the RFP shall specify that the prime consultant is solely
responsible for fulfillment of the agreement with the City. The City will make agreement payments
only to the prime consultant.
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5. Sub-consultants
Use of sub-consultants must be clearly explained in the proposal, and major sub-consultants must
be identified by name. Prime consultants shall be wholly responsible for the entire performance
whether or not sub-consultants are used.
6. Amended Proposals
A proposer may submit an amended proposal before the deadline for receipt of proposals. Such
amended proposals must be complete replacements for a previously submitted proposal and must
be clearly identified as such in the transmittal letter. City personnel will not merge, collate, or
assemble proposal materials.
7. Proposer’s Rights to Withdraw Proposal
Proposers will be allowed to withdraw their proposals at any time prior to the deadline for receipt of
proposals. The proposer must submit a written withdrawal request signed by the proposer’s duly
authorized representative addressed to the City Contact.
8. Proposal Offer Firm
Responses to this RFP, including proposal prices, will be considered firm for ninety (90) days after
the due date for receipt of proposals or sixty (60) days after receipt of a best and final offer, if one
is requested.
9. Best and Final Offer
The City reserves the right to request Best and Final Offers from any or all proposers. This
will be the only opportunity to amend or modify proposals based on feedback from the
City. Information from competing proposals will not be disclosed to other proposers prior
to submission of a Best and Final Offer.
10. Living Wage Requirement
Any agreement issued as a result of this Request for Proposal may be subject to the City’s
Living Wage Ordinance, Santa Monica Municipal Code Chapter 4.65 (LWO), and its
implementing regulations.
11. Disclosure of Proposal Contents
All proposals are subject to the provisions of the California Public Records Act, California
Government Code section 6250 et seq., and any information submitted with a response
is a public record subject to disclosure, unless a specific exemption applies.
12. No Obligation
This RFP in no manner obligates the City to the eventual rental, lease, purchase, etc., of
any goods or services offered until a valid written agreement is executed by the City and
the selected proposer.
13. Termination
This RFP may be canceled at any time and any and all proposals may be rejected in whole
or in part when the City determines such action to be in the best interest of the City of
Santa Monica.
14. Sufficient Appropriation
Any agreement awarded for multiple years as a result of this RFP may be terminated if
sufficient appropriations or authorizations do not exist. Such termination will be effected
by sending written notice to the selected proposer. The City’s decision as to whether
sufficient appropriations and authorizations are available will be accepted by the selected
proposer as final.
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15. Errors and Restrictive Specifications
If a proposer discovers any ambiguity, conflict, discrepancy, omission, or other error in the
RFP, the proposer should immediately notify the City Contact designated in Section I, B.
Without disclosing the source of the request, the City may issue a written addendum to
clarify the ambiguity, or to correct the problem, omission, or other error.
If prior to the submission date, a proposer knows of or should have known of an error in
the RFP but fails to notify the City Contact of the error, the proposer shall submit their
proposal at his, her or its own risk, and, if awarded an agreement, shall not be entitled to
additional compensation or time by reason of error or its later correction.
16. Legal Review
The City requires that all proposers agree to be bound by the General Requirements
contained in this RFP.
17. Governing Law
This RFP, and any agreement entered into pursuant to this RFP, are governed by the laws
of the State of California.
18. Oral Changes and Basis for Proposal
Proposers may not rely upon oral explanations. All changes and addenda will be issued
in writing. Only information supplied by the City in writing through the City’s Contact, or in
this RFP should be used as the basis for the preparation of proposals.
19. Agreement Terms and Conditions
The agreement between the City and the selected proposer(s) will follow the format
specified by the City and contain the terms and conditions set forth in Exhibit A, Software
as a Service Agreement. However, the City reserves the right to negotiate with a
successful proposer the final provisions or provisions in addition to those
contained in this RFP. The contents of this RFP, as revised and/or supplemented, and
the successful proposal will be incorporated into and become part of the agreement.
Should a proposer object to any of the City’s terms and conditions, as contained in this
Section or in Exhibit A, that proposer must propose specific alternative language in his,
her, or its proposal. Proposer must provide a brief discussion of the purpose and impact,
if any, of each proposed changed followed by the specific proposed alternate wording.
The City may or may not accept the alternative language. General references to the
proposer’s terms and conditions or attempts at complete substitutions are not acceptable
to the City and may result in disqualification of the proposer.
20. Proposer’s Terms and Conditions
Proposers must submit with the proposal a complete set of any additional terms and
conditions that they expect to have included in an agreement negotiated with the City.
21. Proposer Qualifications
The City may make such investigations as necessary to determine the ability of the
proposer to adhere to the requirements specified within this RFP.
22. Right to Waive Minor Irregularities
The City reserves the right to waive minor irregularities and the right to waive mandatory
requirements, provided that all of the otherwise responsive proposals fail to meet the same
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mandatory requirements and/or doing so does not otherwise materially affect the
procurement. This right is at the sole discretion of the City.
23. Change in Agreement or Representatives
The City reserves the right to require a change in the selected proposer or representatives
if the assigned representatives are not, in the opinion of the City, meeting its needs
adequately.
24. City Rights
The City reserves the right to award the proposal to separate proposers on any of the
services as set forth in the proposer’s proposal. It is further understood that if the proposer
to whom any recommended award is made fails to enter into an agreement with the City,
award may be made to the next best qualified person or firm, who shall be bound to
perform as if she, he or it received the award in the first instance.
25. Right to Publish
Throughout the duration of this procurement process and agreement term, potential
proposers, and proposers, must secure from the City written approval prior to the release
of any information that pertains to the potential work or activities covered by this
procurement or the subsequent agreement. Failure to adhere to this requirement may
result in disqualification of the proposer or termination of the agreement.
26. Ownership of Proposals
All documents submitted in response to the RFP shall be become the property of the City
of Santa Monica and are subject to the provisions of the California Public Records Act, as
described in Section II. A. 11. herein.
27. Agreement Award
Proposal will be evaluated by a committee comprised of City staff and may include outside
consultants (the “Evaluation Committee”). The Evaluation Committee will make an award
recommendation to City staff. City Council may give approval of the agreement and/or
direct staff to negotiate the final terms and execute the agreement.
This agreement shall be awarded to the proposer or proposers whose proposal is best
qualified, taking into consideration the evaluation factors set forth in the RFP. The most
qualified proposal may or may not have received the most points or be the lowest cost
proposal. Proposers will be notified when the award is being made or an award
recommendation goes to the City Council for approval.
28. Protest Deadline
All parties wishing to file a protest shall comply with the procedures set forth in Santa
Monica Municipal Code section 2.24.105 found here. Proposer may file a written protest
with the Director of Finance no more than seven calendar days following the posting of
award recommendation on the City’s online vendor portal website.
Protests received after the deadline will not be accepted.
III. SUBMISSION FORMAT AND ORGANIZATION
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A. NUMBER OF RESPONSES
Proposers may submit multiple proposals, if desired. The City is not recommending or
suggesting that proposers submit multiple proposals. The City is merely stating an
available option. If a proposer chooses to submit multiple proposals, each must be entirely
separate from the others. The Evaluation Committee will not collate, merge, or otherwise
manipulate the proposer’s proposals.
B. PROPOSAL FORMAT
1. Letter of Transmittal
a. Identify the submitting organization;
b. Identify the name, title, telephone and fax numbers, and e-mail address of the person
authorized by the organization to contractually obligate the organization;
c. Identify the name, title, telephone and fax numbers, and e-mail address of the person
authorized to negotiate the contract on behalf of the organization;
d. Identify the names, titles, telephone and fax numbers, and e-mail addresses of
persons to be contacted for clarification;
e. Be signed by the person authorized to contractually obligate the organization;
f. Acknowledge receipt of any and all amendments to this RFP.
2. Qualifications
Provide a brief summary of your firm’s history, its capabilities, and its recent relevant
experience (last five years). Also, describe your demonstrated experience with similar
projects and qualification including professional licenses and certifications.
3. Key Personnel
Describe the project team composition and include resumes of key personnel. Proposed
members should be available for ninety (90) days from the proposal due date. The City
must be promptly notified of any changes in key personnel prior to award.
4. References
List a minimum of three (3) references for whom comparable services were provided to in
the last five (5) years. Include the name of the firm, name of the contact, telephone
number of the contact, email address of contact (if available), brief description of the
services provided and your firm’s role, and the start and completion date.
5. Project Work Plan
Describe your understanding of the project and approach. Include deliverables,
milestones, assumptions, and identify potential risks that could delay the project. List any
resources you expect the City to provide.
6. Cost Proposal
Respondents to this request for proposal shall provide pricing for the line items listed in
the table below. Please note if a pricing unit (lump sum, each, monthly, or per transaction)
is not applicable in the event that a different pricing unit is used for that service (e.g., per
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transaction versus lump sum or monthly) by referring to the line item where the pricing is
covered. If relevant, separate tables may be provided for each of Options A, B, and C.
IV. EVALUATION
EVALUATION POINT SUMMARY
Line Description Unit Quantity Unit Price Extended
Price
Implementation of Real-time information, Alerts, and Analysis System(s)
One-time or capital costs
1 Project management
services
Lump sum 1
2 System set-up,
configuration, and
documentation
Lump sum 1
3 Customer and/or
agency website set-up
and marketing
services
Lump sum 1
4 Training (staff) Lump sum 1
5 Application and
software licenses
Lump sum 1
6 Testing of custom
features and functions
Lump sum 1
Monthly service fees (if applicable)
7 System operation,
administration, and
reporting
Monthly 12
8 Hosting, computer
and network services
Monthly 12
9 Other (attach
explanation)
Monthly 12
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All proposals meeting the requirements will be evaluated using the same criteria and point
structure. Evaluations will be based on the weighted criteria listed below, which
correspond to information requested in various sections of the proposal:
Note: Only those that achieve a score of seventy (70) points or more will be eligible for consideration
and evaluation under this proposal.
CRITERIA MAXIMUM POINTS
Stated Requirements 40
Experience 10
Quality Control 10
Cost of Services, Cost Control 30
Stability / References 10
TOTAL POINTS 100
A. EVALUATION FACTORS
Stated Requirements: Up to forty (40) points may be awarded based on the Proposer’s
ability to successfully perform the outlined services and meet relevant criteria. Evaluation
will be based on Proposer’s ability to respond to the technical, security, scalability,
reporting, and service requirements of this RFP.
Experience: Up to ten (10) points may be awarded based on the evaluation of the
proposer’s knowledge and prior experience. Evaluation will be based on relevant
experience of key personnel based on resumes showing technical knowledge and
experience. Evaluation will also be based on level of the firm’s previous projects of
comparable complexity, scale and nature; training and proven expertise in the area of
work required; experience in projects completed for public entities; and the firm’s proposed
work plan.
Quality Control (Technical / Operational): Up to ten (10) points may be awarded based
on whether the distinct goals established for each component are met. Brief descriptions
of previous project experiences should be used as examples of how quality control was
achieved with former clients. Evaluation will also be made based on Proposer’s ability to
provide BBB staff with necessary reports as described in RFP.
Cost of Services, Cost Control: Up to thirty (30) points may be awarded for the best
pricing with all pricing factors taken into account. The consultant’s overall cost proposal
for the project should reflect cost effective work and services. Cost control, performance
within budget allocations, prudent auditing practices, management, and clear and
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constant communication with City staff are essential to the success of this project. Brief
descriptions of previous project experiences should be used as examples of how this was
achieved with former clients, along with key examples of the firm’s accuracy in cost
estimating.
Stability/References: Up to ten (10) points may be awarded upon an evaluation of
proposer’s work for similar engagements. Please submit at least three references from
public or private entities of similar size and scope. Additionally, provide evidence of
insurance; description of firm size and structure, including number of partners and owners;
and confirmation of firm’s independence and license to practice in California.
B. CONSULTANT SELECTION PROCESS:
Selection
The City of Santa Monica, through either the City Council or the City Manager (or his
designee) has the sole authority to select the consulting firm and reserves the right to
reject any and all proposals. The City reserves the right to approve or reject all sub-
consultants and engineers proposed to be retained by the prime consultant. Upon signing
of the agreement, no change in proposed personnel or sub-consultants can be made
without the City’s review and written authorization.
By submitting a response to this RFP, prospective consultants waive the right to protest
after award or seek any legal remedies whatsoever regarding any aspect of this RFP. The
City reserves the right to select any number of finalists. In addition, the City reserves the
right to issue written notice to all prospective consultants of any changes in the RFP terms
or proposal submission schedule, should the City determine in its sole and absolute
discretion that such changes are necessary. The City reserves the right to request
additional information from any proposing consultant and to reject any and all proposals.
All original work products, including computer files, shall remain the property of the City.
The City reserves the right to retain an expert to evaluate the proposing consultant’s work
or qualifications at all stages in the selection process. Additionally, any contract entered
into will be subject to termination at any stage if in the judgment of the City, such
termination is in the best interest of the City. In the event such decision is made,
appropriate written notice would be given before any termination and the consultant would
be compensated on a pro-rata basis for work performed.
The responsible proposer whose proposal is the most advantageous to the City, taking to
consideration all the evaluation factors will be recommended for the contract award.
Notwithstanding the Evaluation Team’s selection, the City reserves the right to award this
RFP and the resultant Contract in any manner it deems to be in the best interest of the
City and make the selection based on its sole discretion. The City is the sole and exclusive
judge of quality and compliance with proposal specifications in any of the matters
pertaining to this RFP.
Contract Award and Execution
Selection of a proposer with whom the City enters into contract negotiations with, or a
recommendation of an award by the Evaluation Committee or any other party, does not
constitute an award of Contract. Once the City formally awards the contract, the successful
consultant will be notified to enter into an agreement. If the selected consultant does not
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enter into the agreement, the City will begin negotiations with the second highest ranking
proposing consultant.
Please review all contract forms prior to submitting a proposal. The City of Santa Monica
intends to use these forms as the baseline agreements with the successful consultant.
The City will not entertain proposals to make material changes to the contract form once
the project has been awarded. If you wish to request changes to the contracting forms,
you must do so during the proposal process. In addition, the City requires compliance with
several other policies and ordinances, proposing consultants will need to complete these
Exhibits and submit with their Proposal.
The RFP document and the successful proposal response, as amended by agreement
between the City of Santa Monica and the successful consultant, will become part of the
contract documents. Additionally, the City of Santa Monica may verify the successful
consultant’s representations that appear in the proposal. Failure of the successful
consultant to perform as represented may result in elimination of the successful consultant
from further negotiation or in contract cancellation or termination.
No oral explanation or instruction of any kind or nature whatsoever given before the award
of a contract to a consultant shall be binding. The City of Santa Monica shall not be bound,
or in any way obligated, until the City has awarded the contract and all documents have
been executed. The proposing consultant may not incur any chargeable costs prior to final
contract execution
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City of Santa Monica
Non-Discrimination Policy Acknowledgment
A. Discrimination.
Discrimination in the provision of services may include, but not be limited to the following:
(a) Denying any person any service, or benefit or the availability of a facility.
(b) Providing any service, or benefit to any person which is not equivalent, or in a non-equivalent
manner or at a non-equivalent time, from that provided to others.
(c) Subjecting any persons to segregation or separate treatment in any manner related to the
receipt of any service.
(d) Restricting any person in any way in the enjoyment of any advantage or privilege enjoyed by
others receiving any service or benefit.
(e) Treating any person differently from others in determining admission, enrollment, quota,
eligibility, membership, or any other requirement or condition which persons must meet in
order to be provided any service or benefit.
(1) Contractor shall take affirmative action to ensure that intended beneficiaries of this Agreement are
provided services without regard to race, color, religion, national origin, ancestry, sex, age, gender,
gender identification, gender expression, sexual orientation, marital status, AIDS or disability.
(2) Contractor shall further establish and maintain written procedures under which any person applying
for or receiving services hereunder, may seek resolution from Contractor of a complaint with
respect to any alleged discrimination in the provision of services by Contractor's personnel.
At any time any person applies for services under this Agreement, he or she shall be advised by
Contractor of these procedures. A copy of these procedures shall be posted by Contractor in a
conspicuous place, available and open to the public, in each of Contractor's facilities where
services are provided hereunder.
B. Non-discrimination in Employment
(1) Contractor certifies and agrees that it will not discriminate against any employee or applicant for
employment because of race, color, religion, national origin, ancestry, sex, age, sexual orientation,
gender, gender identification, gender expression, marital status, AIDS or disability in accordance
with the requirements of City, State or Federal law. Contractor shall take affirmative action to
ensure that qualified applicants are employed, and that employees are treated during employment,
without regard to race, color, religion, national origin, ancestry, sex, age, sexual orientation,
gender, gender identification, gender expression, marital status, AIDS or disability, in accordance
with the requirements of City, State and Federal law. Such shall include, but not be limited to, the
following:
(a) Employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff or
termination, rates of pay or other forms of compensation.
(b) Selection for training, including apprenticeship.
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(2) Contractor agrees to post in conspicuous places in each of Contractor's facilities providing
services hereunder, available and open to employees and applicants for employment, notices
setting forth the provisions of this non-discrimination policy.
(3) Contractor shall, in all solicitations or advertisements for employees placed by or on behalf of
Contractor, state that all qualified applicants will receive consideration for employment without
regard to race, color, religion, national origin, ancestry, sex, age, sexual orientation, gender,
gender identification, gender expression, marital status, AIDS or disability, in accordance with the
requirements of City, State or Federal law.
(4) Contractor shall send to each labor union or representative coworkers with which it has a collective
bargaining agreement or other contract or understanding a notice advising the labor union or
workers' representative of Contractor's commitments under this non-discrimination policy.
(5) Contractor certifies and agrees that it will deal with its sub-Contractors, bidders, or vendors without
regard to race, color, religion, national origin, ancestry, sex, age, sexual orientation, gender,
gender identification, gender expression, marital status, AIDS or disability, in accordance with the
requirements of City, State and Federal law.
(6) In accordance with applicable State and Federal law, Contractor shall allow duly authorized
representatives of the County, State, and Federal government access to its employment records
during regular business hours in order to verify compliance with this non-discrimination policy.
Contractor shall provide other information and records as the representatives may require in order
to verify compliance with this non-discrimination policy.
(7) If City finds that any of the provisions of this non-discrimination policy have been violated, the same
shall constitute a material breach of agreement upon which City may determine to cancel,
terminate, or suspend this Agreement. While City reserves the right to determine independently
that this nondiscrimination policy has been violated, in addition, a determination by the California
Fair Employment and Housing Commission or the Federal Equal Employment Opportunity
Commission that Contractor has violated State or Federal non-discrimination laws shall constitute
a finding by City that Contractor has violated the provisions of this non-discrimination policy.
(8) The parties agree that in the event Contractor violates any of the non-discrimination policies set
forth herein, City shall be entitled, at its option, to the sum of five hundred dollars ($500) pursuant
to Civil Code Section 1671 as liquidated damages in lieu of canceling, terminating or suspending
this Agreement.
(9) Contractor hereby agrees that it will comply with Section 504 of the Rehabilitation Act of
1973, as amended (29 U.S.C. 794), all requirements imposed by applicable Federal
Regulations, and all guidelines and interpretations issued pursuant thereto, to the end that no
qualified disabled person shall, on the basis of disability, be excluded from participation in, be
denied the benefits of, or otherwise be subjected to discrimination under any program or
activity of the Contractor receiving Federal Financial Assistance.
___________________________________ ____________________________________
Signature/Date Name of Proposer
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NON-COLLUSION DECLARATION TO ACCOMPANY
PROPOSALS OR BIDS
STATE OF CALIFORNIA }
COUNTY OF LOS ANGELES }
, being first duly sworn, deposes, and says: that He/She is:
(Insert “Sole Owner,” “A Partner”, “President,” “Secretary,” or other proper title) of
(Insert name of proposer)
Who submits herewith to the City of Santa Monica the attached proposal; that He, She, It, or They
is (are) the person(s) whose name(s) is (are) (strike out words not appropriate) signed to the
hereto attached proposal; that said proposal is genuine; that the same is not sham or collusive;
that all statements of fact therein are true; that such proposal was not made in the interest or on
behalf of any person, partnership, company, association, organization or corporation not therein
named or disclosed.
Declarant further deposes and says: that the proposer has not directly or indirectly by agreement,
communication or conference with anyone attempted to induce action prejudicial to the interests
of the public body which is to award the contract or of any other proposer, or anyone else
interested in the proposed contract; that the proposer has not in any manner sought by collusion
to secure for himself, herself, itself, or themselves, an advantage over any other proposer. (strike
out words not appropriate)
Declarant further deposes and says that prior to the public opening and recording of proposals
the said proposer:
(a) Did not, directly or indirectly, induce or solicit anyone else to submit a false or sham
Proposal;
(b) Did not, directly or indirectly, collude, conspire, connive or agree with anyone else that
said proposer or anyone else would submit a false or sham proposal, or that anyone should refrain
from proposing or withdraw his/her proposal;
(c) Did not, in any manner, directly or indirectly, seek by agreement, communication or
conference with anyone to raise or fix any overhead, profit or cost element of his, her, its, their
price, or of that of anyone else; and
(d) Did not, directly or indirectly, submit his, her, its, or their proposal price or any breakdown
thereof, or the contents thereof, or divulge information or data relative thereto, to any corporation,
partnership, company, association, organization, depository, or to any member or agent thereof,
or to any individual or group of individuals, except to the awarding authority or to any person or
persons who have a partnership or other financial interest with said proposal in his, her, its, or
their business. (strike out words not appropriate)
I declare under penalty of perjury that the foregoing is true and correct.
____________________________ _____________________________
Signature/Date Name of Proposer
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CITY OF SANTA MONICA
CERTIFICATION REGARDING DEBARMENT, SUSPENSION, PROPOSED DEBARMENT,
AND OTHER RESPONSIBILITY MATTERS
This certification must be completed for your proposal to be considered.
The undersigned certifies, to the best of his or her knowledge and belief, that:
1) The Bidder and/or any of its Principals, contractors, subcontractors and sub recipients are not
presently debarred, suspended, proposed for debarment, or declared ineligible for the award of or
voluntarily excluded from participating in contracts by any Federal agency and are not presently on
the System for Award Management (SAM) or being considered for the SAM OR ineligible to work
on contracts for violations of California Labor Code Sections 1777.1 or 1777.7;
2.) “Principals,” for the purpose of this certification, means officer; directors; owners; partners; and,
persons having primary management or supervisory responsibilities within a business entity (e.g.,
general manager; plant manager; head of a subsidiary, division, or business segment, and similar
position) ;
3.) The Bidder also certifies that if awarded a contract it shall provide immediate written notice to the
City of Santa Monica if, at any time, the Bidder learns that its certification was erroneous when
submitted or has become erroneous by reason of changed circumstances;
4.) A certification that any of the items in this provision exists will not necessarily result in withholding
of an award under this solicitation. However, the certification will be considered in connection with
a determination of the Bidder’s responsibility. Failure of the Bidder to furnish a certification or
provide such additional information as requested by City of Santa Monica may render the Bidder
non-responsive;
5.) Nothing contained in the foregoing shall be construed to require establishment of a system of
records in order to render, in good faith, the certification required by this provision. The knowledge
and information of a Bidder is not required to exceed that which is normally possessed by a prudent
person in the ordinary course of business dealings; and
6.) The certification of this provision is a material representation of fact upon which reliance was placed
when making award. If it is later determined that the Bidder knowingly rendered an erroneous
certification, in addition to other remedies available to the City, the City of Santa Monica may
terminate the contract resulting from this solicitation for default and pursue any other available legal
remedies.
By signing below, I declare under penalties of perjury that the forgoing certifications and assurances, any
other statements made by me are true and correct.
Name (printed): _______________________________ Title: ___________________________
Signature: ______________________________________ Date: ____________________
Name of Company: ________________________________ RFP No. : ____________
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Vendor Information Security Assessment
(VISA) Questionnaire
Purpose: This Vendor Information Security Assessment (VISA) Questionnaire requests information concerning a
Cloud Service Provider (the Vendor), which intends to provide to the City of Santa Monica (The City) any or all of
the following services: Software as a Service (SaaS); Platform as a Service (PaaS); and Infrastructure as a Service
(IaaS).
Note/Instructions:
• SaaS, PaaS and IaaS are each a ‘cloud’ servicing model, in which software and database applications,
computer network infrastructure and/or computer hardware/software platforms is/are hosted by the Vendor
and made available to customers interconnected to a network, typically to the Internet.
• This Questionnaire is for the sole use of the intended Vendor and may contain confidential information of
individuals and businesses collected, stored, and used by The City. Any unauthorized collection, storage,
use, review or distribution may be prohibited by California and/or Federal laws. If you are not the intended
recipient of this Questionnaire, please contact the sender by e-mail and destroy all copies of the
Questionnaire.
• The Vendor shall provide answers to the questions or information to the requests provided below.
• The Vendor shall provide the latest), System & Organization Controls (SOC) Type 2 Audit Report.
• In the event that the Vendor determines that it cannot meet the City’s security and or privacy requirements,
the Vendor may submit a request for an exception to the City’s requirements and propose alternative
countermeasures to address the risks addressed in this Questionnaire. The City’s Information Security
Officer (ISO) may approve or reject the exception request, depending on the risks associated with the
exception request.
• Upon receipt of the Vendor’s response, the Information Services Department Information Security will
conduct a security risk assessment, using the following scoring methodology:
A = Meets completely.
B = Partially meets. The Vendor may be required to provide additional requested information.
C = Doesn’t meet. The Vendor may be required to provide missing/additional detail.
Vendor Information:
Vendor Organization Name
Address
Information Security Contact Person Name
Email
Phone
Date this Questionnaire Completed
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1.0 BUSINESS PROCESS AND DATA EXCHANGE REQUIREMENTS
# Question Response from the
Vendor Score
Additional
Information/Clarification
Required from the
Vendor
1.1 Please provide a detailed
description of the business process
that will be supported by the Vendor,
as it relates to the proposed
requirements of the City’s RFP or
other Business Requirements
Document (BRD)
1.2 Has the Vendor adopted and
implemented information security
and privacy policies that are
documented, are accessible to the
City, and conform to ISO 27001/2 –
Information Security Management
Systems (ISMS) Standards?
1.3 What data exchange will occur
between the City and the Vendor?
What data will be stored at the
Vendor’s or other third party’s data
storage location? (Provide data
attributes with examples)
Example: (Payment Card
Information, Social Security
Number, Driving License # Patrons
Name, Address, telephone etc.),
which are examples of personal
information, the privacy of which
must be protected as stated by the
California constitutional and
statutory law.
1.4 In the event that the Vendor is
required to store Private Information
(PI), Personally Identifiable
Information (PII), or Sensitive
Information (SI) (collectively, the
Information) about individuals in the
service provider’s business systems,
how does the Vendor maintain the
confidentiality of the Information in
accordance with applicable federal,
state and local data and information
privacy laws, rules and regulations?
1.5 What mechanism and/or types of
tool(s) will be used to exchange data
between The City and the Vendor?
Example: (VPN, Data Link, Frame
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# Question Response from the
Vendor Score
Additional
Information/Clarification
Required from the
Vendor
Relay, HTTP, HTTPS, FTP, FTPS,
etc.)
1.6 What types of data storage (work in
progress storage and backup
storage) are present or will be
required at the Vendor’s site?
Example: (PCI Credit Card Info,
SSN, DLN, Patrons Name,
Address, telephone, medical
records, etc.)
1.7 Is e-mail integration required
between The City and the Vendor?
Example: The provision of services
may require the City to provide the
Vendor with an e-mail account on
the City’s e–mail server.
1.8 Has the Vendor ever been subjected
to either an electronic or physical
security breach? Please describe
the event(s) and the steps taken to
mitigate the breach(es). What
damages or exposure resulted? Are
records of breaches and issues
maintained and will these records be
available for inspection by the City?
1.9 Does the Vendor maintain formal
security policies and procedures to
comply with applicable statutory or
industry practice
requirements/standards? Does it
include an Incident Response
procedure? Are records maintained
to demonstrate compliance or
certification? Does the Vendor allow
client audit of these records? NOTE:
PLEASE PROVIDE SUPPORTING
DOCUMENTATION.
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2.0 APPLICATION/SOLUTION CONFIGURATION
# Question Response from The
Vendor Score
Additional Information/
Clarification Required
from The Vendor
2.1 What are the Internet and the
browser security configurations for
the application? What security
standards and requirements does
the Vendor maintain to ensure
application security at the user
interface? (A set of detailed
documentation should be provided to
support the compliance.)
2.2 What is the name of the
application(s) that the Vendor will
host in order to provide services to
the City? (List all)
2.3 What functionality will be provided to
the City’s employees or the City’s
customers or other recipient of City
services through the application?
2.4 Will the Vendor use a subcontractor
and/or a third-party service provider?
(List all). If yes, then what data
privacy and information security
agreements are in place between
the Vendor and any
subcontractor/third party to ensure
appropriate and accountable
treatment of information? Note the
City requires each subcontractor
and/or third party to complete this
Questionnaire.
2.5 What is the Vendor's application(s)
hosting hardware and software
platform? Provide a detailed
description, including Service Packs
and a patch or security applications
in use.
Example: Windows or Unix
Operating System (OS) and other
detail.
2.6 How does the Vendor’s application
and database architecture manage
or promote segregation of the City's
data (related to its function as a local
government agency) from its other
customers?
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# Question Response from The
Vendor Score
Additional Information/
Clarification Required
from The Vendor
2.7 Describe the Vendor’s server and
network infrastructure. Please
provide server and network
infrastructure deployment topology,
including data flow architecture
including but not limited to security
management applications (i.e.
firewalls, etc.)
2.8 Please provide a detail proposed
solution that will be developed as a
part of the Vendor’s implementation
to support this project. (For
example, detailed solution
architecture, secured data flow to
support business processes, etc.).
3.0 DATA PROTECTION
# Question Response from the
Vendor Score
Additional Information/
Clarification Required
from the Vendor
3.1 What will be the medium of data
exchange between the City and
Vendor?
3.2 How will the data be kept secure
during the data exchange process?
Example: (VPN, Data Link, Frame
Relay, HTTP, HTTPS, FTP, FTPS,
etc.)
3.3 How will the City’s data be kept
physically and logically secure at
the Vendor’s preferred storage
location? Example: Locked storage,
Digitally, Encrypted etc.
3.4 What application level protections
are in place to prevent the
Vendor’s or a subcontractor/third
party’s staff member from viewing
unauthorized confidential
information? For example,
encryption, masking, etc.
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# Question Response from the
Vendor Score
Additional Information/
Clarification Required
from the Vendor
3.5 What controls does the Vendor
exercise over the qualification and
performance of its team? Of their
subcontractor/third party’s team(s)?
(For example, criminal background
verification prior to employment,
providing security training after
employment and managing Role
Based Access Control (RBAC)
during employment and network
and application access termination
upon employment termination.
4.0 DATA BACK-UP
# Question Response from the
Vendor Score
Additional
Information/Clarification
Required from the Vendor
4.1 What are the Vendor’s method(s)
used to keep data secured during
the data backup process?
4.2
Is the Vendor’s encryption
technology used to encrypt whole or
selective data?
4.3 What types of storage media will the
Vendor use for data backup
purposes? For example, Tape, Hard
Disk Drive or any other devices.
4.4 Are the Vendor’s backup storage
devices encrypted? If ‘yes,’ please
provide encryption specification,
with type of encryption algorithm
and detail process of encryption
handling. If ‘no,’ provide a detailed
description (with process, tools and
technology) to keep data secured
during the back-up process.
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5.0 DATA RETENTION
# Question Response from the
Vendor Score
Additional
Information/Clarificati
on Required from the
Vendor
5.
1
What is the Vendor’s retention period
of the backed-up data? The data
retention process shall comply with
the City’s data retention policy.
5.
2
Are the data back-up storage media
at the Vendor’s location or other
third-party location?
If the Vendor’s backup storage
devices are stored with another
company, please provide:
x Company Name:
x Address:
x Contact person detail (Phone &
Email):
x What contractual commitments
are in place to guarantee
security performance from these
vendors
What is the media transfer process
(I.e. The lock box process used to
send tapes off-site)?
Who has access to the data storage
media lockbox(es)? (Provide Name
and Role)
Who on the Vendor’s staff or
subcontractor/third party’s staff is/are
authorized to access backup data
storage media? (Provide Name and
Role)
What is the backup data storage
media receipt and release
authorization process(es)? (Please
submit a soft copy of the process)
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6.0 ACCOUNT PROVISIONING AND DE-PROVISIONING (The Vendor must receive formal pre-authorization from
the City’s ISD designated Manager prior to provisioning and de-provisioning of application access account).
# Question Response from the Vendor Score
Additional Information/
Clarification Required
from the Vendor
6.1 What is the account
provisioning/removal process?
(Example: how are users accounts
created and managed?)
6.2 What is the account deprovisioning/
removal process? Example: how are
users accounts created and
managed?)
6.3 How will the City’s employees gain
access to required application(s)?
6.4 Does the application(s) have the
capability to restrict access only
from the City’s WAN (Wide Area
Network)?
7.0 PASSWORD MANAGEMENT
# Question Response from the Vendor Score
Additional
Information/Clarification
Required from the
Vendor
7.
1 What will be the policy and/or
procedures for the logging,
authentication, authorization and
password management scheme?
(Please provide a soft copy of the
process)
7.
2 Where will the login and password
credentials be stored?
7.
3
Are the password credentials stored
with encryption? If ‘yes,’ please
provide encryption scheme detail.
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# Question Response from the Vendor Score
Additional
Information/Clarification
Required from the
Vendor
7.
4
The Vendor’s application must
comply with the following password
requirements. Does the Vendor’s
application meet these requirements?
First time password must be unique
to an individual and require the user
to change it upon initial login.
x If the password is sent via plain
text e-mail to the City employee
to mitigate security exposure.
x The City requires first time
password to have a time-out
capability of no more than 7
days.
x The e-mail notification must not
be copied to anyone except the
user.
x The permanent/long term
password must be changed
frequently (at least every 90
days)
x E-mail notification must be sent
to the user whenever the
password has been updated.
x User should not be able to view
data or conduct business unless
an initial password has been
updated with a different
password.
x The Vendor shall inform the
City’s users, when a new
password is created, the user
shall not use their City’s
password.
x The password must have 12 or
more alphanumeric characters
and it must contain at least one
character from each of the bullets
noted below (i.e. each line shall
contribute at least one character):
x Abcdefghijklmnopqrstuvw
xyz
x ABCDEFGHIJKLMNOPQRS
TUVWXYZ
x 0123456789
x !@#$%^&*()-
+=`~,></\"'?;:{[}]
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8.0 CLOUD SERVICES
# Question Response from the Vendor Score
Additional
Information/Clarification
Required from the
Vendor
8.1 Are the vendor services housed at
their own (a) data center, (b) the
cloud, or (c) deployed-on premise
only? How does the vendor ensure
any services hosted externally
maintain regulatory and best
practice security controls?
8.2 Which cloud providers does the
vendor use?
9.0 CYBERSECURITY INSURANCE
# Question Response from the Vendor Score
Additional
Information/Clarification
Required from the
Vendor
9.1 Does the vendor have cybersecurity
insurance? If so, please indicate if it
protects against security incidents,
including hacking, viruses, data theft
and inadvertent loss personal
information.
Information Security Officer Comments:
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CITY OF SANTA MONICA
OAKS INITIATIVE NOTICE
NOTICE TO APPLICANTS, BIDDERS, PROPOSERS
AND OTHERS SEEKING DISCRETIONARY PERMITS, CONTRACTS,
OR OTHER BENEFITS FROM THE CITY OF SANTA MONICA
Santa Monica’s voters adopted a City Charter amendment commonly known as the Oaks
Initiative. The Oaks Initiative requires the City to provide this notice and information about the
Initiative’s requirements. You may obtain a full copy of the Initiative’s text from the City Clerk.
This information is required by City Charter Article XXII—Taxpayer Protection. It prohibits a public
official from receiving, and a person or entity from conferring, specified personal benefits or
campaign advantages from a person or entity after the official votes, or otherwise takes official
action, to award a “public benefit” to that person or entity. The prohibition applies within and
outside of the geographical boundaries of Santa Monica.
All persons or entities applying or receiving public benefits from the City of Santa Monica shall
provide the names of trustees, directors, partners, and officers, and names of persons with more
than a 10% equity, participation or revenue interest. An exception exists for persons serving in
those capacities as volunteers, without compensation, for organizations exempt from income
taxes under Section 501(c)(3), (4), or (6), of the Internal Revenue Code. However, this exception
does not apply if the organization is a political committee or controls political committees.
Examples of a “public benefit” include public contracts to provide goods or services worth more
than $25,000 or a land use approval worth more than $25,000 over a 12-month period.
In order to facilitate compliance with the requirements of the Oaks Initiative, the City compiles and
maintains certain information. That information includes the name of any person or persons who
is seeking a “public benefit.” If the “public benefit” is sought by an entity, rather than an individual
person, the information includes the name of every person who is: (a) trustee, (b) director, (c)
partner, (d) officer, or has (e) more than a ten percent interest in the entity. Therefore, if you are
seeking a “public benefit” covered by the Oaks Initiative, you must supply that information on the
Oaks Initiative Disclosure Form. This information must be updated and supplied every 12 months.
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CITY OF SANTA MONICA
OAKS INITIATIVE DISCLOSURE FORM
In order to facilitate compliance with the requirements of the Oaks Initiative, the City compiles and
maintains certain information. That information includes the name of any person or persons who
is seeking a “public benefit.” If the “public benefit” is sought by an entity, rather than an individual
person, the information includes the name of every person who is: (a) trustee, (b) director, (c)
partner, (d) officer, or has (e) more than a ten percent interest in the entity.
Public benefits include:
1. Personal services contracts in excess of $25,000 over any 12-month period;
2. Sale of material, equipment or supplies to the City in excess of $25,000 over a 12-month period;
3. Purchase, sale or lease of real property to or from the City in excess of $25,000 over a 12- month
period;
4. Non-competitive franchise awards with gross revenue of $50,000 or more in any 12-month period;
5. Land use variance, special use permit, or other exception to an established land use plan, where
the decision has a value in excess of $25,000;
6. Tax “abatement, exception, or benefit” of a value in excess of $5,000 in any 12-month period; or
7. Payment of “cash or specie” of a net value to the recipient of $10,000 in any 12-month period.
Name(s) of persons or entities receiving public benefit:
Name(s) of trustees, directors, partners, and officers:
Name(s) of persons with more than a 10% equity, participation, or revenue interest:
Prepared by: ____________________________Title: __________________________
Signature: ______________________________________ Date: ________________
Email: ____________________________________ Phone: ____________________
FOR CITY USE ONLY:
Bid/PO/Contract # __________________ Permit # ___________________________
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CITY OF SANTA MONICA
LIVING WAGE ORDINANCE
Certification for Providers of Services to the City of Santa Monica
(Fiscal Year 19/20 – July 1, 2019 through June 30, 2020)
TO BE COMPLETED BY ALL CONTRACTORS PROVIDING SERVICES TO
THE CITY OF SANTA MONICA IN EXCESS OF $54,200
The City of Santa Monica Municipal Code Chapter 4.65, Living Wage Ordinance (LWO), establishes a
Minimum Wage of $16.63 per hour for certain employees of contractors providing services to the City
where services exceed $54,200 or more and requires that contractors also provide the same health care
and other benefits to employees’ same sex spouses and domestic partners as are provided to other
employees’ spouses.
An employee covered by the LWO is any person who does not actually work as a manager, supervisor,
or confidential employee, and who is not required to possess an occupational license.
The Living Wage Ordinance applies the services sought pursuant to this bid and bidders are required
to prepare and return the Living Wage Certification Form. If the bidder is selected, the bidder must
maintain payroll records that include, at minimum, the full name of each employee providing services
under the contract, job classification and rate of pay. Bids that fail to include Certification Forms may be
considered non-responsive and excluded from further consideration.
Please prepare the following certification if you are a contractor engaging in a contract for services with
the City of Santa Monica in excess of $54,200.
Your signature on this certification grants the City permission to review any and all payroll books and
records and any company documents pertaining to the benefits offered to employees to assure your
compliance with the LWO during the term of the contract.
Please direct any questions and send the completed, signed Certification to:
City of Santa Monica Finance Department
1717 4th Street, Suite 250
Santa Monica, CA 90401
You can also contact staff regarding living wage ordinance questions by e-mail at
finance.mailbox@smgov.net or by phone 310-458-8281.
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CITY OF SANTA MONICA
LIVING WAGE ORDINANCE CERTIFICATION
July 1, 2019 through June 30, 2020
TO BE COMPLETED BY ALL CONTRACTORS PROVIDING SERVICES TO
THE CITY OF SANTA MONICA IN EXCESS OF $54,200
MINIMUM WAGE - $16.63 per hour
Please read, complete, and sign the following:
THIS CONTRACT IS SUBJECT TO THE LIVING WAGE ORDINANCE
THIS CONTRACT IS NOT SUBJECT TO THE LIVING WAGE ORDINANCE
If this contract is not subject to the Living Wage Ordinance requirements, please note the reason below and attach
supporting documentation for exemption. For example, in order to be exempt pursuant to a collective bargaining
agreement, a signed collective bargaining agreement must be attached.
(a) ________ contractor is a government agency and is exempt
(b) ________ contractor is a City grantee and is exempt
(c) ________ contractor is a non-profit corporation and is exempt
(d) ________ contractor is an employer whose employees are covered by a bona fide collective bargaining
agreement where the waiver is explicitly set forth in an agreement in clear and unambiguous terms
(e) ________ contractor is a corporation providing banking services
The undersigned, on behalf of himself or herself individually and on behalf of his or her business or organization,
hereby certifies that he or she is fully aware of Santa Monica’s Living Wage Ordinance (LWO), and the applicability
of the LWO, and the applicability of the subject contract, as determined herein. The undersigned further agrees to
be bound by all terms of the LWO, as mandated in all sections of Santa Monica Municipal Code, Chapter 4.65. If, at
any time during the term of the contract, the answers to the questions posed herein change so that Contractor would
be subject to the LWO, Contractor will promptly notify the Director of Finance in writing. Contractor further
understands and agrees that the failure to comply with the LWO, this certification, or the terms of the Contract as it
applies to the LWO, shall constitute a default of the Contract, which shall be grounds for termination. City shall have
the right to examine all books and records of the Contractor as they relate to compliance with the LWO. Payroll
records shall at a minimum include the full name of each employee performing labor or providing services under the
contract, job classification, and rate of pay.
These statements are made under penalty of perjury under the laws of the State of California.
Printed Name: __________________Title: _______________________________
Signature: __________________________ Date: __________________________
Contractor: __________________________ Bid Number (if applicable):_________
Service Description:
_________________________________________________________________
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CITY OF SANTA MONICA
BUSINESS LICENSE
WHO NEEDS A BUSINESS LICENSE?
1. Is this vendor physically located in the City of Santa Monica?
Yes (Vendor must have a City of Santa Monica business license - contact
the Business License unit for the appropriate forms. Skip question 2 &
continue to “ADDITIONAL REQUIREMENTS” section below)
No (Continue to the next question)
2. Does this vendor physically come into the City of Santa Monica to conduct
business and/or make deliveries?
Yes (Vendor must have a City of Santa Monica Out-of City Business
License. - contact the Business License unit for the appropriate forms.
Continue to “ADDITIONAL REQUIREMENTS” section below)
No (STOP, no license needed)
ADDITIONAL REQUIREMENTS:
If this vendor is located in or comes into the City of Santa Monica to conduct
business, in addition to having a CITY OF SANTA MONICA BUSINESS LICENSE,
they will be required to have insurance (see agreement for descriptions).s
The business license documentation is only required from the successful
Proposer.
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Contract No. _____ (CCS)
SOFTWARE AS A SERVICE AGREEMENT
This Software As A Service Agreement (“Agreement”), entered into this ___ day of
_______________, 20____ (“Execution Date”), by and between
_____________________, a ________________ corporation (“SaaS Provider”), and City
of Santa Monica, a California municipal corporation (“City”) is made with reference to
the following:
RECITALS
A. City is a municipal corporation duly organized and validly existing under the laws of
the State of California with the power to carry on its business as it is now being
conducted under the statutes of the State of California and the Charter of the City.
B. City issued a Request for Proposal (“RFP”) seeking a qualified vendor to [DESCRIBE
SYSTEM SOUGHT BY RFP]. A copy of the RFP is attached hereto as Exhibit A.
C. In response to the City’s RFP, SaaS Provider submitted its Proposal (“Proposal”),
which is attached hereto as Exhibit B. To implement the Proposal, SaaS Provider and
City have agreed on the Statement of Work attached hereto as Exhibit C.
D. SaaS Provider is qualified to do business, and is doing business, in the State of
California. SaaS Provider represents it has the background, knowledge, experience,
and expertise necessary to provide the services set forth in this Agreement.
E. City and SaaS Provider desire to enter into this Agreement upon the terms and
conditions set forth below.
NOW, THEREFORE, it is mutually agreed by and between the undersigned Parties as
follows:
TERMS AND CONDITIONS
1. Definitions. The following definitions shall apply to the following terms as they
appear in this Agreement:
1.1. “Affiliates” means, with respect to a Party, its parent company and subsidiaries
and/or controlled corporations or entities which are directly or indirectly
controlled by Party.
1.2. “City” means the City of Santa Monica.
1.3. “Client Party” means City and each of its Affiliates, Users, and Third-Party
Users.
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1.4. “Client Data” means all information and data provided or inputted by or on
behalf of any Client Party for use with the System.
1.5. “Confidential Information” means: (i) Protected Information; (ii) all
confidential and proprietary information of a Party, including, without
limitation, business plans, strategies, products, software, source code, object
code, clients, data models, discoveries, inventions, developments, know-how,
improvements, works of authorship, concepts, or expressions thereof, whether
or not subject to patents, copyright, trademark, trade secret protection or other
intellectual property right protection; and (iii) all information any Client Party
discloses, in writing, orally, or visually, to Vendor, or to which Vendor obtains
access in connection with the negotiation and performance of this Agreement,
and which relates to City, its employees, its third-party vendors or licensors, or
any other individuals or entities that have made confidential or proprietary
information available to City (or to Vendor acting on City’s behalf), that is
marked or otherwise identified as confidential or proprietary or that, given the
nature of the information, ought reasonably to be treated as proprietary or
confidential. Vendor’s Confidential Information includes all Proprietary Rights
with respect to the Software, Custom Software and Software Work Product.
1.6. “Contract Work Product” means all Client Data and all information and data
generated by Vendor or any Client Party using Client Data in relation to the
performance of this Agreement, including aggregate data generated using Client
Data.
1.7. “Custom Software” means specifically modified reports, dashboard panels, or
other features or modules of the Software created by Vendor for City as
described in the Proposal, Statement of Work or other documents attached as
exhibits to this Agreement.
1.8. “Data Breach” means the unauthorized acquisition, access, use, or disclosure of
Confidential Information that compromises the security, confidentiality, or
integrity of such information.
1.9. “Documentation” means all user guides, videos, embedded help text, and other
reference materials generally furnished with respect to the System, whether in
printed or electronic format.
1.10. “Party” in the singular refers to either of the parties to this Agreement, together
with their Affiliates, while “Parties” in the plural refers to both the parties to this
Agreement, together with their Affiliates.
1.11. “Permissions” means the username and password provided to City by Vendor or
by City to Users for each User, as the same may be modified under the System.
1.12. “Proprietary Rights” means worldwide intellectual and proprietary property
owned and/or properly licensed by a Party and all intellectual or proprietary
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property rights subsumed therein, including copyright, patent, trademark
(including goodwill), trade dress, trade secret and know-how rights.
1.13. “Protected Information” means information that identifies or is capable of
identifying a specific individual, including but not limited to personally-
identifiable information (PII), Protected Health Information as defined under
the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and
the HIPAA regulations (including, but not limited to 45 CFR § 160.103),
medical information other than Protected Health Information as defined under
HIPAA and the HIPAA regulations, Cardholder Data (as currently defined by
the Payment Card Industry Data Security Standard and Payment Application
Standard Glossary of Terms, Abbreviations, and Acronyms), student records, or
individual financial information that is subject to laws restricting the use and
disclosure of such information, including but not limited to Article 1, Section 1
of the California Constitution; the California Information Practices Act (Civil
Code § 1798 et seq.); the federal Gramm- Leach-Bliley Act (15 U.S.C. §§
6801(b) and 6805(b)(2)); the federal Family Educational Rights and Privacy Act
(20 U.S.C. § 1232g); the federal Fair and Accurate Credit Transactions Act (15
USC § 1601 et seq.); the federal Fair Credit Reporting Act (15 USC § 1681 et
seq.); and California Streets and Highway Code § 31490.
1.14. “SaaS Provider” means and refers to _______________________, a ________
corporation.
1.15. “Services” means the Software, Custom Software, and Professional Services that
are the subject of this Agreement and identified in the Statement of Work,
together with any Updates and Upgrades thereto.
1.16. “Service Interruption” means that any Client Party is unable to access the
System as provided herein, excluding (i) scheduled maintenance windows of
which City is notified at least 24 hours in advance and which occur outside of
normal business hours; (ii) scheduled repairs of not more than two hours
duration in any one week period of which City is notified at least four hours in
advance and which occur outside of normal business hours; (iii) critical repairs
including security updates where advance notice cannot be reasonably provided
and (iv) interruptions caused by transmission errors, Internet service providers,
vandalism, User error or other factors beyond Vendor’s or its direct Service
Providers’ reasonable control.
1.17. “Service Provider” means a third-party service provider of City, SaaS Provider,
and/or any of their Affiliates.
1.18. “Server” means and refers to the server(s) utilized by Vendor for the System as
defined in this Agreement. SaaS Provider shall, in accordance with the notice
provisions set forth in Section 13 below, keep the City’s Information System
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Department informed of the location and nature of the Server, in writing,
throughout the Term of this Agreement.
1.19. “Software” means the object code version of the software products set forth in
the deliverables section of the Statement of Work and made available to City
under this Agreement by Vendor.
1.20. “Software Work Product” means software, programming, tools, documentation,
and materials that are used, created, developed, or delivered by Vendor to City
in connection with Custom Software, and all Proprietary Rights subsumed
therein.
1.21. “Statement of Work” means any statement of work entered into and mutually
approved in writing by the parties pursuant to this Agreement, including in
particular but not limited to the Statement of Work, the Proposal, and any
other documents attached as exhibits to this Agreement.
1.22. “System” means and refers to Vendor’s fully integrated web-based system,
including the software, subscription service, and all other professional services,
as specified in the Statement of Work, including any and all Upgrades and
Updates. The System shall be accessible by any Client Party via a designated
web site or IP address to be provided to City by SaaS Provider.
1.23. “Third-Party Technology” means proprietary technology of third parties that
Vendor provides, or enables access to, as part of the System.
1.24. “Third-Party User” means any customer, consultant or Service Provider of any
Client Party that is using or accessing the System on behalf of the Client Party.
1.25. “Third-Party User Agreement” means the user agreement between a Third-Party
User and SaaS Provider, as the same may be amended from time to time.
1.26. “Updates” and “Upgrades” means maintenance revisions, improvements,
modifications, bug fixes, patches, corrections and enhancements to System
provided by Vendor generally to its customers. The term “Updates” shall not
include custom reports or enhancements for which Vendor charges a separate or
additional fee.
1.27. “User” means any single employee, contractor, agent, customer, investor,
consultant or Third-Party User of City or any of its Affiliates who uses or
accesses the System.
1.28. “Vendor” means and refers to SaaS Provider and any of its Affiliates.
2. Term. The term of this Agreement shall be for a period of _____ (__) year(s)
beginning on the Execution Date (“Term”), unless terminated earlier in accordance
with Section 15 below.
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2.1. Option to Extend. City, in its sole and complete discretion, shall have ____
option(s) to extend the Term for ____ additional ___-year period(s) (each, an
“Option Term”) on the same terms and conditions as set forth in this
Agreement. The City may exercise its option in writing, provided to SaaS
Provider pursuant to the notice provisions in Section 13 below.
3. System.
3.1. Software License Grant. Vendor hereby grants to City a nonexclusive and
nontransferable license to use the System including all of the Software Licenses
set forth in the Statement of Work. Vendor represents that it possesses all
rights and interest in the System including the Software Licenses set forth in the
Statement of Work.
3.2. Software as a Service. Vendor agrees to provide a fully integrated web-based
System via a subscription service as described in the Statement of Work and to
grant any Client Party a non-exclusive right to access the System, including all
Updates and Upgrades, via the Internet. Any Client Party may use the System
solely for internal business of City in accordance with this Agreement, including
the Statement of Work, and the applicable Third-Party User Agreement and
Documentation.
3.3. System Implementation. Vendor will configure, test and implement the System
in accordance with the project schedule set forth in the Statement of Work. An
estimated timeline for the implementation of the System is set forth in the
project schedule attached hereto as Exhibit D, and such timeline may be
amended from time to time by the Parties. System acceptance will be complete
after the System has been in successful full use for a consecutive period of 30
days without significant malfunction or error. Any significant failure (no
workaround or fix) of the System or need for software correction for Software
provided by Vendor during the acceptance period shall extend the acceptance
period on a day by day basis until the correction is fully completed.
3.4. System Maintenance and Support. Vendor will maintain and support the
System as set forth in the Statement of Work.
3.5. Vendor Hosted System Model. Vendor will host the System and Client Data in
a secure Internet accessible environment as described in the Statement of Work.
3.6. Users. City may license the System to the number of authorized Users as set
forth in the Statement of Work. Each authorized User shall access and use the
System (i) in accordance with the terms of this Agreement, including the
Statement of Work, and applicable Third-Party User Agreement and
Documentation, and, (ii) when applicable, through a unique and reasonably
secure username and password as further described in the Statement of Work,
Third Party User Agreement or Documentation. The System allows City to
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grant different levels of access to Client Data, to different Users, as described in
more detail in the Statement of Work. It is City’s responsibility to designate the
applicable access to be granted to each User. City shall cause all Users to comply
with all obligations of City hereunder, to the extent applicable to Users. Except
for City’s and its Affiliates’ system administrators and where reasonably
necessary for administrative or security purposes, no User may use the
username/user identification or password of any other User.
3.7. Third Party Access. City shall also have the right for City and its Affiliates to
permit Third Party Users to access or use the System in accordance with the
terms and conditions of this Agreement, including the Statement of Work,
provided that Third Party User has agreed in writing in advance to be bound by
at least the same restrictions with respect to the System as City or has entered
into a Third Party User Agreement with SaaS Provider. Any rights granted
hereunder with respect to the System to Third Party Users shall expire or
terminate immediately upon the termination of the Agreement in accordance
with its terms. City shall be responsible for ensuring the compliance of each
Client Party with the terms and conditions of this Agreement and the applicable
Statement of Work.
3.8. Security. SaaS Provider shall provide City with the ability to create, modify and
assign Permissions required for each User to access the System. City shall be
responsible for safeguarding the Permissions and otherwise complying with the
password and security procedures that SaaS Provider may establish from time to
time. City shall promptly notify SaaS Provider if City becomes aware that the
security of its Permissions has been compromised.
3.9. Professional Services. During the term of this Agreement, SaaS Provider will
make available to City Professional Services as set forth in the Statement of
Work. City may also contract for expanded services for additional days and
hours in accordance with SaaS Provider’s then-current policies and prices.
Notwithstanding the foregoing, SaaS Provider will not be obligated to provide
any support required as a result of, or with respect to, City’s operating systems,
networks, hardware, or other related equipment of any Client Party use of the
Services other than in accordance with the applicable Statement of Work and
Documentation and as permitted under this Agreement.
3.10. Service Level. SaaS Provider shall provide the Service Levels set forth in the
Statement of Work, including the 99.5% uptime requirement, and including
response no less quickly than in accordance with the following priority levels:
(a) A Level “A” Priority shall mean and refer to a System error that renders
the System inoperable. SaaS Provider shall assign resources within the
first hour and shall continue to work on the problem until the problem is
resolved. Average resolution time shall be less than eight (8) hours.
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(b) A Level “B” Priority shall mean and refer to the detection of a System
error that seriously impairs System operations but does not render the
System inoperable. SaaS Provider shall assign resources within four (4)
hours and continue to work on the problem until the problem is resolved.
(c) A Level “C” Priority shall mean and refer to a minor problem, but of
sufficient severity to warrant correction before the next scheduled
Upgrade or Update. SaaS Provider shall assign resources sufficient to
resolve the problem within no more than thirty (30) days.
(d) A Level “D” Priority shall mean and refer to any other minor problems
that do not severely affect the operation of the System. SaaS Provider
shall incorporate corrections into the next scheduled Upgrade or Update.
3.11. Backup. SaaS Provider shall maintain a backup of all Contract Data as set forth
in the Statement of Work and shall, on written request from City, provide a
copy of the backup to City.
4. City Obligations. City shall: (i) provide SaaS Provider with reasonable access to City’s
premises as appropriate to enable SaaS Provider to perform its obligations hereunder;
(ii) provide adequate resources to participate in or facilitate the performance of the
System; (iii) timely participate in meetings relating to the System; (iv) assign personnel
to work in consultation with SaaS Provider; (v) safeguard the user ID’s, passwords and
other security data, methods and devices furnished to City in connection with the
System and prevent unauthorized access to or use of the System; (vi) be responsible for
City networks, equipment and system security required or appropriate in connection
with the System; (vii) be responsible for the accuracy, quality, integrity, legality,
reliability and appropriateness of Client Data; (viii) transmit Client Data only in an
encrypted format, to be mutually agreed by the parties; and (ix) take such other actions
as are required of City pursuant to this Agreement, including any Statement of Work.
5. Confidentiality. The parties acknowledge and agree that for the implementation and
operation of the System, each Party (the “Receiving Party”) may have access to certain
Confidential Information of the other Party (the “Disclosing Party”), including
Protected Information, that is exempt from disclosure to the public or other
unauthorized persons under state and federal statutes. Each Party warrants and agrees
as follows: (i) all such Confidential Information shall be kept confidential and
protected from disclosure to any persons other than employees, agents, officers or
representatives of such Party who have a need to know; and (ii) all such Confidential
Information shall be held in the strictest of confidence and shall not be disclosed,
disseminated or revealed to any other third party without the prior written permission
of (a) for SaaS Provider, an authorized representative of SaaS Provider, and (b) for
City, the Director of the City’s _____________________ Department and the City
Attorney. Each Party shall ensure that its employees, officers, agents and
representatives who are involved with this Agreement will be advised of the terms of
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this confidentiality clause and will be instructed that they are bound by this
confidentiality clause. The following information shall not be considered Confidential
Information subject to this Section: (i) information that is publicly available or later
becomes available other than through a breach of this Agreement or a Data Breach;
(ii) information that is known to the Receiving Party or its employees, agents or
representatives prior to its disclosure by the Disclosing Party or is independently
developed by the Receiving Party or its employees, agents or representatives
subsequent to such disclosure; or (iii) information that is subsequently lawfully
obtained by the Receiving Party or its employees, agents or representatives from a
third party without obligations of confidentiality. If the Receiving Party is required by
law to disclose any portion of the Disclosing Party’s Confidential Information in
response to a subpoena, court order, or other similar document, including a request
under the California Public Records Act, Receiving Party shall give prior timely notice
of such disclosure to Disclosing Party to permit Disclosing Party to seek a protective or
similar order, and, absent the entry of such an order, Receiving Party shall disclose
only such Confidential Information as is necessary to be disclosed in response to such
subpoena, court order, or other similar document, including a request under the
California Public Records Act.
6. Key Staffing Changes In the event of any changes to SaaS Provider’s key staff assigned
to this Agreement, SaaS Provider will notify the City as soon as reasonably possible.
Further, SaaS Provider agrees that any replacement of key staff assigned to this
Agreement will be made with individuals of comparable or higher experience or
expertise.
7. Compensation & Invoices. The City will compensate SaaS Provider for the Services
performed in a total amount not-to-exceed ______________ in accordance with the
Fee, Budget, and Compensation Schedule attached as Exhibit E. SaaS Provider will
invoice the City for the Services performed in accordance with Exhibit E, and the City
will pay any undisputed amount set forth on a correct invoice within 30 days of
receipt.
8. Copyright and Other Restrictions.
8.1. SaaS Provider’s Proprietary Rights. SaaS Provider owns all right, title and
interest, including all related Proprietary Rights in and to, or related to the
Software, Custom Software, Software Work Product and System, including all
software programs contained therein. The SaaS Provider name, the SaaS
Provider logos, and the product names associated with the System are
trademarks of SaaS Provider or third parties, and no right or license is granted
with respect to their use. The System may contain intellectual property
belonging to third parties. All such intellectual property is and shall remain the
property of its respective owners. Except for the limited rights expressly granted
herein, all right, title and interest in and to the Software, Custom Software,
Software Work Product, and System are reserved by SaaS Provider, and, except
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as expressly granted herein, nothing contained in this Agreement shall be
construed as conferring any right, title, interest or license with respect to the
Software, Custom Software, Software Work Product or System upon any Client
Party, by implication, estoppel or otherwise. In addition, City agrees and
acknowledges that SaaS Provider shall have an unlimited right to incorporate
into any updates, upgrades, or modifications to the Software, Custom Software
and the System rendered through use thereof all suggestions, ideas,
enhancement requests, feedback, recommendations or other information
provided by any Client Party relating to the System. Such Software, Custom
Software and System, as updated, upgraded, or modified, shall be owned by
SaaS Provider as provided in this Section. Nothing in this Section shall affect
the ownership by City of any and all Contract Work Product or other City
proprietary information.
8.2. Restrictions. Nothing in this Agreement shall be construed as a grant to City of
any right to, and City shall not, and shall not permit any Client Party to: (i)
reproduce, license, sublicense, sell, resell, transfer, assign, distribute or otherwise
commercially exploit or make available to any third party the System or any
portion thereof; (ii) distribute, disclose or allow use of any of the System, or any
portion thereof, in any format, through any timesharing service, service bureau,
network or by any other means, to or by any third party; (iii) decompile,
disassemble, or otherwise reverse engineer or attempt to reconstruct or discover
any source code or underlying ideas or algorithms of the System in any manner;
(iv) create derivative works from, modify or alter any of the System in any
manner whatsoever; (v) interfere with any third party’s use and enjoyment of the
System; (vii) attempt to gain unauthorized access to the System, accounts,
computer systems, or networks connected to any SaaS Provider’s server; or (vi)
use any robot, spider or other automatic device or manual process to monitor or
copy portions of the System.
8.3. Contract Work Product. City shall own all right, title and interest in and to the
Contract Work Product, which shall never be deemed to be Software, Custom
Software, System, or Software Work Product, even if delivered or incorporated
therewith. SaaS Provider shall have no responsibility, whatsoever, for the
accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual
property ownership of Client Data, and SaaS Provider shall not review, monitor
or check the Client Data except as necessary to provide the System to Client and
ensure the operation of the System in accordance with this Agreement. SaaS
Provider shall not be responsible or liable, in any way, for the deletion,
destruction, damage or loss of any Contract Work Product through no fault of
SaaS Provider or its providers without limiting SaaS Provider’s liability to
maintain backup data as set forth in the Statement of Work or SaaS Provider’s
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obligations to maintain data security or in the event of a Data Breach as set
forth in Sections 21 and 22 below.
8.4. Software Work Product. As between SaaS Provider and City, SaaS Provider
shall be the sole and exclusive owner of all right, title, and interest in and to all
Software Work Product and all Proprietary Rights subsumed therein. City
expressly acknowledges and agrees that the Software Work Product shall not
constitute work made-for-hire under the United States Copyright Act, and that
SaaS Provider shall have the exclusive right to protect the Software Work
Product by patent, copyright, or any other means. Software Work Product shall
be made available to City as part of the System to the extent set forth in the
Statement of Work, and City shall have no other right to use any Software
Work Product.
8.5 Notices of Infringement. Upon notice from SaaS Provider, City agrees to
reasonably cooperate with and assist SaaS Provider (at SaaS Provider’s sole
expense) in protecting, enforcing and defending SaaS Provider’s rights in and to
the System and any Software Work Product.
9. System Warranty. SaaS Provider warrants that the System will perform in all material
respects in accordance with its Proposal, the Statement of Work, and any related
Documentation when used in accordance with the terms of this Agreement on the
hardware and with the third-party software specified by SaaS Provider from time to
time. In the event of any breach by SaaS Provider of the warranty provided in this
Section, SaaS Provider shall be required to repair or replace the nonconforming
System, at SaaS Provider’s sole expense, as described herein. SaaS Provider shall
deliver to City a replacement System, a work-around and/or an error/bug fix as may
be necessary to correct the nonconformity. If SaaS Provider is unable to repair or
replace the nonconforming System through the remedy set forth above, then such
remedy shall not be an exclusive remedy and City shall have all remedies available in
law or equity.
10. Services. SaaS Provider represents and warrants that the Services shall be performed in
a professional and commercially reasonable manner consistent with the standard of
care exercised by SaaS Provider in performing similar services for other clients. City’s
remedy for breach of this warranty shall be re-performance of the nonconforming
Services, provided that SaaS Provider must have received written notice of the
nonconformity from City no later than 60 days after the original performance of the
Services by SaaS Provider. If SaaS Provider is unable to re-perform the nonconforming
Service through the remedy set forth above, then such remedy shall not be an
exclusive remedy and City shall have all remedies available in law or equity.
11. Insurance. Prior to commencing work, SaaS Provider must procure, maintain and pay
for insurance against claims for injuries to persons or damage to property that may
arise from or in connection with the performance of the System by Vendor or
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Vendor’s agents, representatives, employees or subconsultants for the duration of this
Agreement. SaaS Provider must obtain insurance that, at a minimum, meets the
requirements for insurance set forth in Exhibit F, Insurance Requirements and
Verifications.
12. Indemnification.
12.1. General Indemnification. SaaS Provider agrees to defend, indemnify, protect,
and hold harmless City, its agents, officers, boards and commissions, and
employees (collectively, “City Indemnitees”) from and against any and all
liability, claims, demands, damages, or costs, including but not limited to
attorneys’ fees, or payments for injury to any person or property (collectively,
“Losses”), alleged to arise out of or result from any alleged acts, errors, or
omissions of Vendor in connection with its performance under this Agreement.
SaaS Provider’s responsibilities under this Section 12.1 include liability arising
from, connected with, caused by, or claimed to be caused by the active or passive
negligent acts or omissions of the City Indemnitees, which may be in
combination with the acts or omissions of Vendor, its employees, agents or
officers, or subconsultants; provided, however, that SaaS Provider’s duty to
defend, indemnify, protect and hold harmless shall not include any Losses
arising from the sole negligence or willful misconduct of the City Indemnitees.
12.2. Infringement Claims. SaaS Provider agrees to indemnify, defend, settle, or pay
any third-party claim or action against any Client Party for infringement of any
U.S. patent or copyright arising from City’s use in accordance with this
Agreement of the System. If the System or any part of the System is held to
infringe and the use thereof is enjoined or restrained or, if as a result of a
settlement or compromise, such use is materially adversely restricted, SaaS
Provider shall, at its own expense,either: (i) procure for City the right to
continue to use the System; or (ii) modify the System to make it non-infringing,
provided that such modification does not materially adversely affect City’s
authorized use of the System; or (iii) replace the System with a functionally
equivalent non-infringing program at no additional charge to City; or (iv) if
none of the foregoing alternatives is reasonably available to SaaS Provider,
terminate this Agreement and refund to City any prepaid but unearned fees
paid to SaaS Provider.
12.3. Conduct of Defense. Notwithstanding SaaS Provider’s obligation to defend the
City Indemnitees hereunder, City has the right to conduct the defense of the
City Indemnitees and obtain reimbursement for reasonable costs of defense
from SaaS Provider, if City chooses to do so.
13. Notices. All notices, demands, requests or approvals to be given under this
Agreement, must be in writing and will be deemed served when delivered personally,
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by email, or on the third business day after deposit in the United States mail, postage
prepaid, registered or certified, addressed as follows:
13.1. All notices, demands, requests or approvals to the City:
____________________
City of Santa Monica
1685 Main Street
Santa Monica, CA 90401
Attention: ________________
Re: Contract No. __________ (CCS)
with a copy to:
Santa Monica City Attorney’s Office
1685 Main Street, Third Floor
Santa Monica, CA 90401
Attention: City Attorney
Re: Contract No. __________ (CCS)
and to:
City of Santa Monica Information System Department
1685 Main Street, Room 105
Santa Monica, CA 90401
Attention: Chief Information Officer
Re: Contract No. __________(CCS)
13.2. All notices, demands, requests or approvals to SaaS Provider:
_____________________
_____________________
_____________________
Attn: _________________
Re: Contract No. __________ (CCS)
14. Prohibition Against Transfers.
14.1. SaaS Provider shall not assign, hypothecate or transfer this Agreement or any
interest therein directly or indirectly, by operation of law or otherwise without
the prior written consent of City, which shall not be unreasonably withheld.
Any attempt to do so without the City’s consent shall be null and void, and any
assignee, sublessee, hypothecatee or transferee shall acquire no right or interest
by reason of such attempted assignment, sublease, hypothecation or transfer.
14.2. Notwithstanding the foregoing, no written consent shall be required for SaaS
Provider to assign, hypothecate or transfer this Agreement to (i) any parent or
wholly owned subsidiary or (ii) to a successor by way of a merger, acquisition,
sale, transfer or other disposition of all or substantially all of its assets, provided
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that for either (i) or (ii) SaaS Provider provides City with written notice of such
assignment.
14.3. The sale, assignment, transfer or other disposition of any of the issued and
outstanding capital stock of SaaS Provider or of any general partner or joint
venturer or syndicate member of SaaS Provider, if a partnership or joint venture
or syndicate exists, which results in changing the control of SaaS Provider, will
be construed as an assignment of this Agreement. Control means 50% or more
of the voting power of the corporation.
15. Default and Termination.
15.1. Right to Terminate for Cause; Notice and Opportunity to Cure. Either Party
may terminate this agreement for cause if the other Party materially breaches any
of the provisions of this Agreement and fails to cure such breach within 30 days
after receipt of written notice thereof. In the event a longer period is required to
complete a cure, the Parties may agree to extend such time periods provided that
the breaching Party has commenced and continues to cure within the extended
time period.
15.2. Rights Upon Termination. Upon termination of this Agreement by either party
for any reason:
i. All licenses granted to the City under this Agreement shall terminate and
revert immediately to Vendor, subject to other provisions of this
Agreement regarding the City’s right to access Contract Work Product.
ii. SaaS Provider shall promptly transmit or cause to be transmitted the
Contract Work Product in a form readable and accessible by the City.
SaaS Provider agrees to cooperate with the City for the transmittal of the
information in a form reasonably acceptable by the City.
iii. The City’s rights to the Contract Work Product shall be unequivocal and
shall survive the termination of this Agreement.
iv. Upon termination of this Agreement, City will pay SaaS Provider any
compensation earned and unpaid up to the effective date of termination.
16. Records.
16.1. SaaS Provider must maintain complete and accurate records with respect to
costs, expenses, receipts and other such information required by the City for any
services provided where compensation is on the basis of hourly rates,
subconsultant costs, or other direct costs. SaaS Provider must keep the records,
together with supporting documents, separate from other documents and
records and maintain them for a period of three years after receipt of final
payment.
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16.2. SaaS Provider must maintain records in sufficient detail to permit an evaluation
of the Services and in accordance with generally accepted accounting principles.
SaaS Provider must clearly identify all records and make them readily accessible
to the City. At the City’s request, SaaS Provider must provide records in an
electronic format and, if necessary, access to any proprietary software to view
such electronic records.
16.3. SaaS Provider must allow the City to have free access to SaaS Provider’s books
and records and to inspect all work, data, documents, proceedings and activities
related to this Agreement. The City has the right to examine or audit SaaS
Provider’s records, and SaaS Provider agrees to cooperate with any examination
or audit of its records. If a City audit discloses an error of 5% or more in
information reported by SaaS Provider, SaaS Provider agrees to pay the cost of
the City’s audit computed on the basis of four times the direct payroll of the
audit staff completing the audit and audit report.
17. Contract Work Product; Reports.
17.1. Any Contract Work Product prepared or caused to be prepared by Vendor or
any subconsultant for this Agreement will be the exclusive property of City. No
Contract Work Product given to or prepared by Vendor or any subconsultant
pursuant to this Agreement may be made available to any individual or
organization by Vendor without prior written approval by City.
17.2. At City’s request, Vendor must furnish reports concerning the status of the
Services.
18. Data Retention. All Contract Work Product is the property of the City. At any time
during the term of this Agreement at the City’s request or upon the termination of
this Agreement for any reason, SaaS Provider shall, and shall instruct all authorized
persons to, promptly return to the City all copies, whether in written, electronic or
other form or media, of all Contract Work Product in its possession or the possession
of such authorized persons. SaaS Provider shall also securely dispose of all remaining
copies in Vendor’s possession, if the City so instructs, and certify in writing to the City
that all Contract Work Product, including Protected Information, has been returned
to City or disposed of securely, as requested by the City. SaaS Provider shall comply
with all directions provided by the City with respect to the return or disposal of
Contract Work Product, including Protected Information.
19. Standard of Care. SaaS Provider agrees to provide all Services, including services
performed by any subconsultant, in a manner consistent with the level of care and
skill ordinarily exercised by members of SaaS Provider’s profession under similar
conditions.
20. Subconsultants.
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20.1. If SaaS Provider proposes to have any subconsultant perform any part of the
Services, SaaS Provider must submit a request for approval in writing, describing
the scope of work to be subcontracted, the name of the proposed subconsultant,
and the total price or hourly rates used in preparing an estimated cost for the
subconsultant’s services. The City, in its sole discretion, may grant or deny the
request.
20.2. SaaS Provider will be responsible for the quality of any subconsultant’s work.
Every subcontract or agreement of any kind entered into between SaaS Provider
and any subconsultant (or between any subconsultant and others) must contain
the following provision:
This agreement is consistent with all terms and conditions of the
Agreement No. 10805 (CCS) entered into between the City of
Santa Monica and __________________ on _________.
21. Data Security. To the extent SaaS Provider will collect, access, use, store, dispose of,
or disclose Confidential Information, including Protected Information, the following
provisions will apply.
21.1. SaaS Provider represents and warrants that it will comply with all applicable
federal, state, and local privacy and data protection laws, as well as all other
applicable regulations.
21.2. SaaS Provider shall implement administrative, physical and technical safeguards
to ensure security of Confidential Information, including Protected
Information, that are no less rigorous than accepted industry practices including
National Institute of Standards and Technology (NIST) 800-53, Center for
Internet Security (CIS) controls, the International Organization for
Standardization’s standards (ISO/IEC 27001:2013 – Information Security
Management Systems – Requirements and ISO-IEC 27002:2013 – Code of
Practice for Information Security Controls), the American Institute of Certified
Public Accountants trust principals for security, confidentiality, and availability
(SOC 1 and SOC 2), and the Information Technology Library (ITIL) standards.
Vendor shall ensure that all such safeguards, including the manner in which
Protected Information is collected, accessed, used, stored, processed, disposed of
and disclosed, comply with all applicable data protection and privacy laws, as
well as the terms and conditions of this Agreement. SaaS Provider shall provide
City with copies of: (a) its Data and Server Security Plan (as periodically
updated); (b) its Business Continuity/Disaster Recovery Plan (as periodically
updated); and (c) its annual SSAE 16 SOC 2 Audit Report, subject to these
documents being treated as Confidential Information under the terms of this
Agreement.
21.3. If in the course of this engagement SaaS Provider has access to or will collect,
access, use, store, process, dispose of or disclose credit, debit or other payment
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cardholder information, SaaS Provider shall at all times remain in compliance
with the Payment Card Industry Data Security Standard (“PCI DSS”)
requirements, including remaining aware at all times of changes to the PCI DSS
and promptly implementing all procedures and practices as may be necessary to
remain in compliance with the PCI DSS at SaaS Provider’s sole cost and
expense.
21.4. All employees and subcontractors given access to any Confidential Information,
including Protected Information, must agree to abide by the terms of the
Agreement and restrict use of Confidential Information, including Protected
Information, only for subcontractors or employees’ internal business purposes
and only as necessary for the execution of the Agreement.
21.5. SaaS Provider’s failure to adequately protect Confidential Information,
including Protected Information, resulting in a Data Breach is a material breach
of this Agreement. In such event, City may terminate the Agreement effective
immediately upon written notice to SaaS Provider without further liability or
obligation to City.
21.6. Upon City’s request, to confirm SaaS Provider’s compliance with this
Agreement, as well as any applicable laws, regulations and industry standards,
SaaS Provider grants City or, upon City’s election, a third party on City’s behalf,
permission to perform an assessment, audit, examination or review of all
controls in SaaS Provider’s physical or technical environment in relation to all
Confidential Information, including Protected Information, being handled and
services being provided to City pursuant to this Agreement. SaaS Provider shall
fully cooperate with such assessment by providing access to knowledgeable
personnel, physical premises, documentation, infrastructure and application
software that processes, stores or transports Confidential Information, including
Protected Information, for City pursuant to this Agreement. City may also
request that SaaS Provider perform a self-audit of all security programs and
controls. In addition, upon City’s request, SaaS Provider shall provide City with
the results of any audit performed by or on behalf of SaaS Provider that assesses
the effectiveness of SaaS Provider’s information security program as relevant to
the security and confidentiality of Confidential Information, including
Protected Information, shared during the course of this Agreement.
21.7. SaaS Provider shall ensure all Confidential Information, including Protected
Information, remains within the United States and is not transbordered out of
the country without prior written authorization by City, which authorization
may be withheld by City in its sole discretion.
22. Data Breach. In the event of any Data Breach, SaaS Provider shall promptly notify
City and cooperate with any remedial and notification requirements.
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22.1. SaaS Provider shall provide notice by email and telephone of any Data Breach as
soon as possible, but no later than 24 hours after learning of the Data Breach.
The notice shall include a detailed report of the information breached,
including names, contact information, and data that was compromised.
22.2. Immediately following notification of a Data Breach, SaaS Provider shall
coordinate with City to jointly investigate the incident, and SaaS Provider agrees
to (1) assist with any investigation; (2) provide City with access to facilities and
operations impacted by the Data Breach; (3) provide status reports on any
internal investigations as frequently as requested by City; (4) facilitate interviews
with Vendor’s employees and others involved in the Data Breach; and (5) make
available all relevant documents and data, electronic or in paper form, necessary
to comply with all applicable laws, regulation, industry standards as otherwise
requested by City.
22.3. SaaS Provider shall immediately remedy any Data Breach and, at SaaS Provider’s
sole expense, take all necessary steps to prevent any further Data Breach in
accordance with all applicable privacy rights, laws, regulations, and standards.
22.4. SaaS Provider shall not inform any third party of a Data Breach without first
obtaining City’s written consent to do so, other than to inform a complainant
that the matter or inquiry has been forwarded to the appropriate City office for
review or as otherwise required by law. SaaS Provider shall consult with City to
determine (1) whether notice of a breach should be provided to any individuals,
regulators, law enforcement agencies, consumer reporting agencies, or others as
required by law, regulation, or otherwise in the City’s discretion; and (2) the
content of any such notice, whether and what type of remediation may be
offered, and the nature and extent of any such remediation.
22.5. SaaS Provider shall fully cooperate in any litigation or other action deemed
necessary by the City following any Data Breach.
23. Integrated Agreement. This Agreement represents the full and complete
understanding of every kind or nature whatsoever between the parties hereto, and all
preliminary negotiations and agreements of whatsoever kind or nature are merged
herein. No verbal agreement or implied covenant shall be held to vary the provisions
hereof. Any modifications of this Agreement will be effective only by written
execution signed by both City and SaaS Provider and approved as to form by the City
Attorney. This Agreement is the product of negotiation and compromise between the
parties. Accordingly, notwithstanding California Civil Code Section 1654, in the
event of uncertainty, the language shall not be construed against the Party causing the
uncertainty.
24. Permits and Licenses. SaaS Provider, at its sole expense, shall obtain and maintain
during the term of this Agreement, all required business and professional permits,
licenses and certificates.
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25. Compliance with Law. Each Party shall comply with all applicable federal, state and
local laws, including all ordinances, rules and regulations.
26. Nondiscrimination. In rendering Services under this Agreement, SaaS Provider shall
not discriminate based upon race, color, religion, national origin, ancestry, sex, age,
sexual orientation, marital status, AIDS or disability and shall comply with the
requirements of all federal, state and local law.
27. Governing Law. The laws of the State of California, without regard to any choice of
law provisions, will govern this Agreement.
28. Venue and Jurisdiction. The City and SaaS Provider agree that a significant portion
of the Services will take place in Los Angeles County and that any litigation arising out
of this Agreement may only be brought in either the United States District Court,
Central District of California, or the Superior Court of California, County of Los
Angeles, West District, as appropriate. The Parties agree that venue exists in either
court, and each Party expressly waives any right to transfer to another venue. The
Parties further agree that either court will have personal jurisdiction over the Parties to
this Agreement.
29. Survival of Terms and Obligations. Any provision of this Agreement that by its
nature must be exercised after termination of this Agreement will survive termination
and remain effective for a reasonable time. Any obligation that accrued prior to
termination of this Agreement will survive termination of this Agreement.
30. Force Majeure. In the event of delays to the performance of obligations (other than
payment obligations) due to circumstances beyond each party’s reasonable control,
including without limitation, acts of God, fires, floods, earthquakes, wars, civil
disturbances, terrorism, or sabotage (a “Force Majeure Event”), each Party will have no
liability for any such failure or delay to the extent that it promptly uses commercially
reasonable efforts to minimize any resulting delay in or interference with the
performance of its obligations hereunder.
31. No Third-Party Beneficiaries. This Agreement does not and is not intended to confer
any rights or remedies upon any party other than the Parties to this Agreement.
32. Publicity. Without prior written approval signed by an authorized representative of
the other Party, neither Party shall, directly or indirectly, (i) use the other Party’s name
or any of the other Party’s trademarks, service marks or logos, or (ii) make any public
announcement related to this Agreement or the System. Notwithstanding the
foregoing, SaaS Provider may disclose the fact that City has procured a license for the
System; provided that SaaS Provider will not make any public announcement of such
fact or state or imply that City endorses or recommends the Services without the prior
written permission of City.
33. Severability. In the event that any provision of this Agreement shall be determined to
be illegal or unenforceable, such provision shall be limited or eliminated to the
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 100 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
- 64 -
June 2019
minimum extent necessary so that this Agreement shall otherwise remain in full force
and effect and enforceable.
34. Waiver. A waiver of any breach of this Agreement may not be deemed a waiver of any
subsequent breach of the same or any other term, covenant, or condition of this
Agreement.
35. Exhibits. The following exhibits are incorporated by reference into this Agreement as
though fully set forth herein.
Exhibit A Request for Proposals
Exhibit B SaaS Provider’s Proposal
Exhibit C Statement of Work
Exhibit D Project Schedule
Exhibit E Fee, Budget and Compensation Schedule
Exhibit F Insurance Requirements
IN WITNESS WHEREOF, the parties have caused this Agreement to be executed the day
and year first above written.
ATTEST:
______________________________
DENISE ANDERSON-WARREN
City Clerk
APPROVED AS TO FORM:
______________________________
LANE DILG
City Attorney
CITY OF SANTA MONICA,
a municipal corporation
By: ______________________________
RICK COLE
City Manager
ABC Corporation
By: ________________________________
Name: _____________________________
Title: ______________________________
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 101 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
June 2019
Exhibit B
SaaS Provider’s Proposal, including the Statement of Work
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 102 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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3.A.b
Packet Pg. 103 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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3.A.b
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3.A.b
Packet Pg. 105 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 106 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 107 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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3.A.b
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 109 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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ZMETSTYPEVQSFMPIETTWǧ
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5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 110 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
%KIRG]ǧ ;L] 8LI] 'LSWI
7[MJXP]ǧ ,S[8LI]9WI7[MJXP]ǧ :EPYIǧ
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TIVJSVQERGI8LI]LIPHǧ
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1ETǧ
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CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 111 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81= .3( .'. ,7495
%KIRG]ǧ ;L] 8LI] 'LSWI
7[MJXP]ǧ ,S[8LI]9WI7[MJXP]ǧ :EPYIǧ
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MRZIWXMKEXIMRGMHIRXWWYGLǧ
EWHVMZIVTIVJSVQERGIǧ
MWWYIWIZIRXWIXGǧ
%GXMZIQEREKIQIRXSJǧ
XLIRIX[SVOXLVSYKLQSVIǧ
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MRZIWXMKEXMSR8LIMVTVMSVǧ
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7[MJXP]HEXERIZIVI\TMVIWǧ
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JSVQSVIJVIUYIRXǧ
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6IJIVIRGIW ǧ 1ERNMVM%OEPOSXOEVǧ
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7GLIHYPMRK EX :-% 1IXVSTSPMXER
8VERWMX :-%
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CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 112 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
%KIRG]ǧ ;L] 8LI] 'LSWI
7[MJXP]ǧ ,S[8LI]9WI7[MJXP]ǧ :EPYIǧ
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8IGLRSPSK]
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5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 113 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3( .'.,7495c
ǧ
*\TIVMIRGI[MXL(YWXSQIV8VEMRMRKERHYGGIWWcc
;ITVMHISYVWIPZIWSRLEZMRKXLIFIWX'YWXSQIV7YGGIWWXIEQMRXLIMRHYWXV]&&&ƅWHIWMKREXIHǧ
'YWXSQIV7YGGIWW1EREKIV '71
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SYVTEVXRIVWLMTW[MXLXVERWMXEKIRGMIW3YV'71WHIPMKLXMRWIVZMRKGPMIRXW[MXLVIWTSRWMZIRIWWǧ
ERHLMKLUYEPMX]GSQQYRMGEXMSRERHSYVGPMIRXEKIRGMIWLEZIFIIRGSRWMWXIRXP]XLVMPPIH[MXLǧǧ
SYVI\GITXMSREPWIVZMGI&IGEYWI[ILEZIELMKLP]UYEPMƻIHXIEQSJ'71WSRWXEJJ[IEVIEFPIXSǧ
VIWTSRHXSGYWXSQIVUYIWXMSRW[MXLMRLSYVWSVPIWWǧǧ
ǧ
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=SYV7[MJXP]'71[MPPGVIEXIEWYGGIWWVSEHQETJSV]SYVXIEQMRGPYHMRKEGSQTVILIRWMZIǧ
SRFSEVHMRKTVSGIWWEGGIWWXSSRPMRIXVEMRMRKQEXIVMEPWERHEWWMWXERGI[MXL]SYVTYFPMGǧǧ
PEYRGLJSVGYWXSQIVJEGMRKXSSPWǧ
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TPERRIVWWGLIHYPIVWSTIVEXMSRWHMWTEXGLIVWGYWXSQIVWIVZMGIERH'WYMXIXIEQWEVIEPPǧ
TVSƻGMIRXYWIVW;IƅZIJSYRHEQM\SJWITEVEXIXVEMRMRKWJSVIEGLXIEQSRWMXIZMWMXW[SVOWLSTWǧ
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7[MJXP]'71WEVIZIVWIHMRFIWXTVEGXMGIWERHGSQQSRGLEPPIRKIWEGVSWWEKIRGMIWWSXLI]EVIǧ
[IPPTSWMXMSRIHXSTVSZMHIEHZMGIERHVIWSPZITVSFPIQW;ILSWX[IFMREVW[MXLGPMIRXWJSVSXLIVǧ
EKIRGMIWXSPIEVRJVSQ[VMXINSMRXGEWIWXYHMIWERHWLEVIGPMIRXWXSVMIWEFSYXRSZIPYWIWSJǧ
7[MJXP]ǧǧ
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5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 114 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
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-&-+VSYTMWEKPSFEPP]MRXIKVEXIHHIWMKRERHǧ
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XLERIQTPS]IIWMRSZIVSƽGIW[SVPH[MHIǧ
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ERHQER]SXLIVTEVXWSJXLI[SVPHSRXVERWMXǧ
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8VERWMX(EXE4VEGXMGIJSGYWIWSRLIPTMRKXVERWMXEKIRGMIWQEREKIXLIMVHEXEIRHXSIRHTVSZMHIǧ
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STIRHEXEERHSTIRHEXEWXERHEVHWPMOI+8*7+8*7VIEPXMQIǧ
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WTIGMEPM^IHWIVZMGIWXSEPPVIKMSRWMR2SVXL%QIVMGEERHFI]SRH'YVVIRXGPMIRXWMRGPYHI0SWǧ
%RKIPIW1IXVS8VERW0MRO:ERGSYZIV&'(IRZIV6IKMSREP8VERWTSVXEXMSR(MWXVMGX 68(
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[MXL7ERXE1SRMGE&&&-&-+VSYT[SVOIH[MXL&&&XSHIZIPSTXLIEKIRG]ƅWƻZI]IEV8VERWMXǧ
8IGLRSPSK]6SEHQET8LI6SEHQETTVSZMHIWHIXEMPIHVIGSQQIRHEXMSRWJSVQSHIVRM^MRKXLIǧ
XIGLRSPSKMIWVIPMIHYTSRF]&&&XSTIVJSVQMXWHE]XSHE]STIVEXMSRW[MXLEOI]JSGYWSRǧ
MQTVSZMRKIƽGMIRG]ERHXLIGYWXSQIVI\TIVMIRGI%WTEVXSJXLMWTVSNIGX-&-+VSYTKEMRIHERǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 115 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3( .'.,7495c
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YRHIVWXERHMRKSJ&&&ƅWGYWXSQIVMRJSVQEXMSRXIGLRSPSKMIWMRGPYHMRKXLIEKIRG]ƅW'%(%:0ǧ
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8LIW]WXIQMWYWIHF]4YFPMG-RJSVQEXMSR3ƽGIVWEX1IXVSXSIRXIVERHQEREKIWIVZMGIǧ
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ERH8[IIXW8LI%4-WERHJIIHWJVSQXLIW]WXIQTVSZMHIHEXEXSHMWTPE]WIVZMGIEPIVXWSRXLIǧ
1IXVS[IFWMXI LXXTW [[[QIXVSRIX
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XLITVSNIGX[EWEƻZI]IEVHIXEMPIHWXVEXIK]JSV&&&ƅWXIGLRSPSK]TVSGYVIQIRXMRGPYHMRKGSWXǧ
IWXMQEXIWERHSTXMQEPWIUYIRGMRKVIGSQQIRHEXMSRWJSVVITPEGIQIRXSVYTKVEHIWSJZEVMSYWOI]ǧ
EKIRG]W]WXIQWWYGLEWXLI'%(%:0W]WXIQERHTEWWIRKIVMRJSVQEXMSRWSJX[EVIWSPYXMSRWǧ
8LIVSEHQETFIKER[MXLWIZIVEPRIIHWKEXLIVMRKWIWWMSRWXSIRKEKIEKIRG]WXEOILSPHIVWJVSQǧ
EZEVMIX]SJHITEVXQIRXWERHYRHIVWXERHI\MWXMRKXIGLRSPSKMIWMRXIVJEGIW[SVOƼS[WEW[IPPEWǧ
MWWYIWERHRI[HIWMVIHJYRGXMSREPMX]*VSQXLIWIWIWWMSRWEHIXEMPIHWIXSJRIIHW[IVIǧ
HIZIPSTIH[LMGL[IVIXLIRYWIHXSMRJSVQTSXIRXMEPXIGLRSPSK]WSPYXMSRWVIGSQQIRHIHF]-&-ǧ
+VSYT%JXIVGSRWYPXEXMSR[MXL&&&WXEOILSPHIVWTVIJIVVIHWSPYXMSRW[IVIHIXIVQMRIH%ƻREPǧ
VSEHQET[EWXLIRHIZIPSTIHXLEXGSRZIVXIHXLIVIGSQQIRHIHWSPYXMSRWMRXSEWIUYIRGIHWIXSJǧ
XIGLRSPSK]TVSGYVIQIRXWERHYTKVEHIWXLEXIEGLMRGPYHIHGSWXIWXMQEXIWIREFPMRK&&&XSKIXEǧ
WIRWISJXLIMVTVSNIGXIHWTIRHMRKSZIVƻZI]IEVWERHXEOIǧ
EHZERXEKISJIƽGMIRG]KEMRWJVSQSTXMQEPWIUYIRGMRK8LIǧ
ƻREPVSEHQET[EWQETTIHFEGOXSXLISVMKMREPRIIHWǧ
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3ƽGIVWEX1IXVSXSIRXIVERHQEREKIWIVZMGIEPIVXW8LIǧ
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(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 116 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
MRWXEPPMRK-RXIVWIGXMSRXSYGLWGVIIRWMKRWEXVEMPWXEXMSRW86%27-8EPIVXWTVSZMHIWEPIVXǧ
MRJSVQEXMSRXSXLIWIWGVIIRWZMEXLIIRLERGIH.732+8*7VIEPXMQIWIVZMGIEPIVXWJIIHǧ
8LI86%27-8EPIVXWW]WXIQ[IRXPMZIMR*IFVYEV]JSPPS[MRKERI\XIRWMZIQSRXLTMPSXǧ
TIVMSH-&-+VSYTGYVVIRXP]QEMRXEMRWERHWYTTSVXWXLIW]WXIQERHEPWS[SVOWSRJIEXYVIWǧ
IRLERGIQIRXWERHYTKVEHIWXSXLIW]WXIQǧ
b
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 117 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3( .'.,7495c
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8VERWMX&PIVX2EREKIQIRX]WXIQ
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-RJSVQEXMSRWXEJJXSIRXIVERHQEREKIWIVZMGIǧ
EPIVXW8LISYXTYXWSJXLIW]WXIQMRGPYHIEJYPPǧ
JIEXYVIH%4-+8*7VIEPXMQIWIVZMGIEPIVXWJIIHǧ
ERH8[IIXW-&-+VSYTEPWSMQTPIQIRXIHXLIǧ
86%27-8VIEPXMQIW]WXIQJSV8VERW0MRO8LIǧ
W]WXIQEKKVIKEXIWERHHMWWIQMREXIWVIEPXMQIǧ
HEXEJSVYWIF]XLMVHTEVX]HIZIPSTIVWZMEǧ
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XSQEOIYTHEXIWXSXLI+8*7VIEPXMQIJIIHWXSǧ
WYTTVIWWTVIHMGXMSRWETTVSTVMEXIP][LIREPIVXWǧ
EVIGVIEXIHJSVHIXSYVWSVVSYXIWYWTIRWMSRWǧǧ
ǧ
8VERW0MROƅW[IFHIZIPSTIVWMRXIKVEXIHEPIVXERHǧ
VIEPXMQITVIHMGXMSRMRJSVQEXMSRJVSQXLIǧ
86%27-8EPIVXWERH86%27-8VIEPXMQIW]WXIQWǧ
MRXSXLIEKIRG]ƅW[IFWMXIEXXVERWPMROGE8LIX[Sǧ
W]WXIQWJSVQXLIFEWMWSJXLI8VERWMX%PIVXǧ
1EREKIQIRX7]WXIQ 8%17
[LMGLHVMZIWǧ
GYWXSQIVMRJSVQEXMSREGVSWWEZEVMIX]SJǧ
GLERRIPWMRGPYHMRKXLIEKIRG]ƅW[IFWMXIQSFMPIETTWIQEMP7178[MXXIVXLMVHTEVX]ETTWIXGǧ
ǧ
7]WXIQMQTPIQIRXEXMSRFIKERMR.ERYEV] ERH[IRXPMZIMR3GXSFIV 7YTTSVXERHǧ
QEMRXIRERGIMWSRKSMRK-&-+VSYTLEW[SVOIHGPSWIP][MXL8VERW0MROXSGSRƻKYVIXLIW]WXIQXSǧ
GSRJSVQXSEKIRG]WXERHEVHWJSVGYWXSQIVMRJSVQEXMSRǧ
ǧ
ǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 118 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
0I]5IVWSRRIPc
[MJXP].RG0I]5IVWSRRIPc
8LIXEFPIWFIPS[HIWGVMFIXLIVSPIWSJIEGLOI]7[MJXP]XIEQQIQFIV7[MJXP]MWGSQQMXXIHXSǧ
IRWYVMRKGYWXSQIVWYGGIWWXLVSYKLSYXMQTPIQIRXEXMSRERHSRKSMRKTEVXRIVWLMTW[MXLXVERWMXǧ
EKIRGMIW3RGIEREKIRG]FIKMRW[SVOMRK[MXLYW[IEWWMKRE'YWXSQIV7YGGIWW1EREKIVǧ
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MQTPIQIRXEXMSRERHFI]SRH7[MJXP]ƅWXIEQSJ'71WIRWYVIWIEQPIWWWIVZMGIMREPPSJSYVǧ
TEVXRIVWLMTW[MXLXVERWMXEKIRGMIW3YV'71WLEZII\XIRWMZIXIGLRMGEPERHMQTPIQIRXEXMSRǧ
ORS[PIHKISJXLI7[MJXP]W]WXIQERHEWXLI][SVO[MXLHMZIVWIGPMIRXWEGVSWWXLIGSYRXV]EVIǧ
EFPIXSWLEVIFIWXTVEGXMGIWERHI\TIVMIRGIEGVSWWEKIRGMIW8LI]TVMSVMXM^IWIVZMRKGPMIRXW[MXLǧ
VIWTSRWMZIRIWWERHLMKLUYEPMX]GSQQYRMGEXMSRERHSYVTEVXRIVEKIRGMIWLEZIFIIRǧ
GSRWMWXIRXP]XLVMPPIH[MXLSYVI\GITXMSREPWIVZMGI6IWYQIWJSVOI]TIVWSRRIPEVIMRGPYHIHMRǧ
%TTIRHM\&ǧ
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8MQ7XSVIVǧ 'YWXSQIV7YGGIWWǧ
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Ɣ %HQMRMWXIVMRKXLI&&&GSRXVEGXEWETVSNIGXPIEHERHWMRKPIǧ
TSMRXSJGSRXEGXǧ
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QEREKIVERHEPP7[MJXP]TVSNIGXTEVXMGMTERXWǧ
Ɣ 6IKYPEVGSQQYRMGEXMSR[MXLXLITVSNIGXQEREKIVERHER]ǧ
SXLIVWXEJJHIWMKREXIHXSHMWGYWWTVSKVIWWGVMXMGEPVMWOǧ
JEGXSVWWGLIHYPISVYRMUYIMWWYIWXLEXQE]WYVJEGIǧ
Ɣ 9RHIVWXERHMRKERHREZMKEXMRK&&&ƅWGSQTPI\W]WXIQWǧ
IRZMVSRQIRXMRGPYHMRKI\MWXMRKLEVH[EVIERHWSJX[EVIǧ
MQTPIQIRXEXMSRǧ
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XVEMRMRKJSV&&&WXEJJǧ
Ɣ )RWYVMRKEHLIVIRGI[MXLTVSNIGXWGLIHYPIERHTVSNIGXǧ
QEREKIQIRXVIWTSRWMFMPMXMIWǧ
7YTTSVX'71 ǧ
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MRXS7[MJXP]ƅWW]WXIQǧ
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XVEMRMRKXLIQXSYWI7[MJXP]ƅWXSSPWǧ
Ɣ 7IVZMRKEWXLI4VSNIGX1EREKIVƅWGSRXMRKIRG]FEWIH
FEGOYTVIEH]XSXEOISZIVUYMGOP]ERHIJJIGXMZIP]SREPPǧ
TVSNIGXQEREKIVXEWOWǧ
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1EREKIVǧ
1EVXE>EQERMPPSǧ 'YWXSQIV7YGGIWWǧ
1EREKIVǧ
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1EREKIVǧ
)PSMWI'EPPERHIVǧ 'YWXSQIV7YGGIWWǧ
1EREKIVǧ
7XER4EVOJSVHǧ 7IRMSV'YWXSQIVǧ
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8ENXILVERMJEVHǧ
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CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 119 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3( .'.,7495c
ǧ
2EQIǧ 7[MJXP]6SPIǧ 4VSNIGX6SPIǧ
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STXMQM^EXMSRERHSRKSMRKQSRMXSVMRKSJVIEPXMQITVIHMGXMSRǧ
EGGYVEG]ǧ
Ɣ ;SVOMRK[MXL&&&XSQIIXXIGLRMGEPVIUYMVIQIRXWMRXLITVSNIGXƅWǧ
WGSTISJ[SVOǧǧ
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Ɣ 0IEHMRKHIZIPSTQIRXSJTVSNIGXƅWEGGITXERGIXIWXMRKTVSGIHYVIWǧ
Ɣ 7YTTSVXMRGVIEXMSRSJTVSHYGXXIGLRMGEPHSGYQIRXEXMSRǧ
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8IGLRSPSK]ǧ
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HITPS]QIRXJSV&&&ǧ
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WXEFMPMX]YTXMQIERHGSRWXERXEZEMPEFMPMX]SJXLI7[MJXP]TPEXJSVQǧ
MRGPYHMRKSZIVEPPEVGLMXIGXYVIERHW]WXIQQEMRXIRERGIǧ
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HEWLFSEVHQSHYPIWǧǧ
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%VGLMXIGXǧ
4VSNIGX4PEXJSVQ0IEHǧ
Ɣ 0IEHMRKQSRMXSVMRKQEMRXIRERGIERHGSRXMRYSYWMQTVSZIQIRXǧ
SJXLIWXEFMPMX]EZEMPEFMPMX]ERHWGEPEFMPMX]SJXLI7[MJXP]TPEXJSVQǧǧ
(EZI1EPX^ERǧ 8IGLRMGEPǧ
4VSNIGXǧ
1EREKIVǧ
4VSNIGX-RXIKVEXMSR0IEHǧ
Ɣ 0IEHMRKXLIMRXIKVEXMSRSJ&&&ƅWI\MWXMRK%:0JIIHWERHER]RI[ǧ
HEXEWSYVGIWǧ
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CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 120 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
2EQIǧ 7[MJXP]6SPIǧ 4VSNIGX6SPIǧ
7[MJXP])\IGYXMZI7XEOILSPHIVWǧ
.SREXLER7MQOMRǧ 'LMIJǧ
)\IGYXMZIǧ
3ƽGIVǧ
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GSQQMXXMRKXLIGSQTER]MRXLIGSRXVEGXǧ
Ɣ 3ZIVWIIMRKXLI7[MJXP]XIEQXSIRWYVI&&&WEXMWJEGXMSRǧ
XLVSYKLSYXTVSNIGXMQTPIQIRXEXMSRERHXLIPMJISJXLIGSRXVEGXǧ
Ɣ 0IEHMRK7[MJXP]ƅWHIZIPSTQIRXXSFIXXIVWIVZIGPMIRXWERHXLIMVǧ
VMHIVWǧ
1EVERHEǧ
(^MIOSRWOMǧǧ
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Ɣ ;SVOMRKXSTVSQSXI&&&ƅWWEXMWJEGXMSRXLVSYKLSYXXLIPMJISJXLIǧ
GSRXVEGXHYVMRKXLITMPSXERHJYPPMQTPIQIRXEXMSRǧ ǧ
%HHMXMSREP7[MJXP]7XEJJMRZSPZIHMRXLI&&&-QTPIQIRXEXMSRǧ
1IVIHMXLǧ
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MQTVSZI7[MJXP]ƅWTVSHYGXWTVMRGMTEPP]EHHMXMSREPHEWLFSEVHǧ
JIEXYVIWXSWYTTSVX&&&ƅWRIIHWǧ
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7SJX[EVIǧ
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XIGLRMGEPVIUYMVIQIRXWMRXLITVSNIGXƅWWGSTISJ[SVOǧ
Ɣ 8VSYFPIWLSSXMRKER]MWWYIW[MXLMRXIKVEXMSRMRERHGSRXMRYIHǧ
HEXEUYEPMX]ǧ
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CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 121 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3( .'.,7495c
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6MXIWLMWE(MVIGXSVEX-&-+VSYT[LSWTIGMEPM^IWMRXLITPERRMRKHIWMKRERHMQTPIQIRXEXMSRSJǧ
TEWWIRKIVMRJSVQEXMSRERHEREP]XMGWW]WXIQWJSVTYFPMGXVERWMX,IEPWSLEWEFEGOKVSYRHMRǧ
XVERWMXTPERRMRKERH-RXIPPMKIRX8VERWTSVXEXMSR7]WXIQW6MXIWLPIEHW-&-+VSYTƅW8VERWMX(EXEǧ
TVEGXMGI[LMGLJSGYWIWSRLIPTMRKXVERWMXEKIRGMIWQEREKIXLIMVHEXETVSZMHILMKLUYEPMX]ǧ
VIEPXMQIMRJSVQEXMSRXSTEWWIRKIVWERHEREP]^IWIVZMGIUYEPMX]ERHQIEWYVITIVJSVQERGI8LIǧ
8VERWMX(EXETVEGXMGIEPWSLEWEWTIGMEPIQTLEWMWSRSTIRHEXEERHSTIRHEXEWXERHEVHWPMOIǧ
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7EQMWER%WWSGMEXIEX-&-+VSYT[MXLSZIVIMKLX]IEVWSJI\TIVMIRGI[SVOMRK[MXLXVERWMXVIEPXMQIǧ
TEWWIRKIVMRJSVQEXMSRW]WXIQWERH'%(%:0W]WXIQW,IPIEHWXLIHIZIPSTQIRXǧ
MQTPIQIRXEXMSRERHWYTTSVXSJ-&-+VSYTƅW86%27-8EPIVXWERH86%27-8VIEPXMQIWSJX[EVI8LMWǧ
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W]WXIQWJSV68( (IRZIV'3
7YR6EMP 3VPERHS*0
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KIRIVEXIHVIEPXMQIEVVMZEPTVIHMGXMSRWJSVXLIWYF[E]PMRIWERHTYFPMWLIHXLITVIHMGXMSRWSRǧ
GSYRXHS[RWMKRWERHJSVETTHIZIPSTIVWWIVZIHEWW]WXIQEHQMRMWXVEXSVJSVXLIFYW'%(%:0ǧ
W]WXIQERHQEREKIHXLI1&8%ƅW+8*7HEXE7EQVIGIMZIHE1EWXIVSJ7GMIRGIMRǧ
8VERWTSVXEXMSRHIKVIIJVSQXLI1EWWEGLYWIXXW-RWXMXYXISJ8IGLRSPSK][MXLEJSGYWSRTYFPMGǧ
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(ERMIP&IVRWXIMRNSMRIH-&-+VSYTMRIEVP]EWE8VERWMX(EXE%REP]WX,I[EWLIEZMP]MRZSPZIHǧ
MREPPEWTIGXWSJ&&&ƅW8VERWMX8IGLRSPSK]6SEHQETTVSNIGXMRGPYHMRKRIIHWKEXLIVMRKǧ
VIGSQQIRHMRKWSPYXMSRWERHTVSHYGXMSRSJHIPMZIVEFPIW(ERMIPLEWEPWSFIIRHIITP]MRZSPZIHMRǧ
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 122 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 123 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 124 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 125 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3( .'.,7495c
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 126 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
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GSQTPEMRXW7[MJXP][EWFVSYKLXMRXSMQTVSZIXLI)8%EGGYVEG]ERHYPXMQEXIP]XLITEWWIRKIVǧ
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(MX]SJERXE2SRMGE'MK'PYI'YW
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 127 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3( .'.,7495c
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3.A.b
Packet Pg. 128 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 129 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 130 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 131 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 132 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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(MX]SJERXE2SRMGE'MK'PYI'YW
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 133 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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RYQFIVSJYWIVEGGSYRXWIZIV]SRIMR]SYVEKIRG]GERLEZIEGGIWWXSXLIWEQIMRJSVQEXMSRJVSQǧ
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 134 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 135 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 136 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
6IUYMVIQIRXǧ ,S[7[MJXP]1IIXWSV)\GIIHW6*4ǧ
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(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 137 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3( .'.,7495c
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(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 138 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
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'''5VSNIGX.) ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 139 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3( .'.,7495c
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(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 140 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
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(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 141 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3( .'.,7495c
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E7LS[SZIVEPPW]WXIQTIVJSVQERGIǧ
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(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 142 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
6IUYMVIQIRXǧ ,S[7[MJXP]1IIXWSV)\GIIHW6*4ǧ
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EVIHIWGVMFIHMR7IGXMSRǧ
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F 4VSTSWIV WLEPP HIWGVMFI XLIMV KSPMZI
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TVSHYGXWERHEVIXLIVIJSVIXYVROI]ǧ
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F%PPGSQTSRIRXWSJXLIVIEPXMQIǧ
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(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 143 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3( .'.,7495c
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&&&FVERHKYMHI IKPSKSWGSPSVǧ
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(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 144 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
F8LI'SRXVEGXSVWLEPPTVSZMHISXLIVǧ
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YREZEMPEFPIF]XIPITLSRIERHSXLIVǧ
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&&&ƅWHIHMGEXIH'YWXSQIV7YGGIWWǧ
1EREKIVEX7[MJXP][MPPTVSZMHI&&&Eǧ
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PMFVEV]GLEXWYTTSVXERHSJGSYVWIYWIVWǧ
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7[MJXP]GERFIKMRXLIHEXEMRXIKVEXMSRHEXEǧ
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PEYRGLERHWYTTSVXXSFIKMRWXEVXYTǧ
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XVEMRMRKWYTTSVX[MPPFITVSZMHIHF]&&&ƅWǧ
HIHMGEXIH'YWXSQIV7YGGIWW1EREKIVERHǧ
MWHIWGVMFIHMRXLIXVEMRMRKTPERMR7IGXMSRWǧ
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(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 145 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3( .'.,7495c
ǧ
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(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 146 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
ERHVIQIH]ǧ
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9TKVEHISV9THEXI7EE74VSZMHIVǧ
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(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 147 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3( .'.,7495c
ǧ
O8LIETTPMGEXMSRWLEPPTVSZMHI&&&ǧ
WXEJJXSVITSVXMWWYIWERHWYFQMXǧ
GSQQIRXWERHJIIHFEGOJSVW]WXIQǧ
MQTVSZIQIRXǧ
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WIGXMSRSRXLIWSJX[EVITPEXJSVQǧ
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1EREKIV[MPPFIEZEMPEFPIJSVGSQQIRXWǧ
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WSJX[EVIQSHYPIXLEX&&&LEWTYVGLEWIHǧ
&&&[MPPEYXSQEXMGEPP]LEZIEGGIWWXSXLEXǧ
JIEXYVIXLIRI\XXMQIEKIRG]YWIVWPSKMRǧ
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EQMRMQYQSJWIZIRGEPIRHEVHE]Wǧ
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TVSZMHIYWIVEGGSYRXWYTSRVIUYIWXǧǧ
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5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 148 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
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6IUYMVIQIRXǧ
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 149 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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3.A.b
Packet Pg. 150 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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3.A.b
Packet Pg. 151 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 152 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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3.A.b
Packet Pg. 153 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 154 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 155 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
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5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 156 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 157 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
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8VERWMXMQI[MPPWXEVXGSPPIGXMRKZILMGPITSWMXMSRHEXEIZIV]JI[WIGSRHWXSGVIEXIEHMKMXEPǧ
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XMQMRKXSXLIETTVSTVMEXIXVMTMRXLIWGLIHYPI;LMPI[II\TIGXXSTVMQEVMP]VIP]SRǧ
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5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 158 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8ǧ
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3TXMSRXSQERYEPP]EWWMKRZILMGPIW=SYGERQERYEPP]GSRƻVQERHQEXGLZILMGPIǧ
EWWMKRQIRXWXLVSYKLEYWIVVIWXVMGXIHJIEXYVISJXLI0MZI1ET1SHYPIǧǧ
7[MJXP]8VERWMXMQIMWYRMUYIMRXLEXMXGSPPIGXWWXSVIWERHEREP]^IWLYRHVIHWSJQMPPMSRWSJ+47ǧ
GSSVHMREXIWIEGLQSRXLJVSQEKIRGMIWEGVSWWXLI[SVPH8LMWHEXEKMZIWXLIW]WXIQEFIXXIVǧ
YRHIVWXERHMRKSJLS[ZILMGPIWQSZIXLVSYKLSYXEGMX]RIX[SVOERHPIEVRMRKWJVSQSRIGMX]GERǧ
FIETTPMIHXSMQTVSZIHEXEUYEPMX]MRERSXLIVGMX]%WEVIWYPXSJYXMPM^MRKQSVIHEXEEPSRK[MXLǧ
MRXIPPMKIRXEPKSVMXLQW7[MJXP]8VERWMXMQIMWEFPIXSTVSZMHIEVVMZEPTVIHMGXMSRWXLEXEVIWYFWXERXMEPP]ǧ
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MRJSVQEXMSRMWEP[E]WEZEMPEFPIERHXLEXXLIVIMWRSHS[RXMQIRSXIZIRWGLIHYPIHHS[RXMQIJSVǧ
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HMJJIVIRXKISKVETLMGEPEVIE-JXLIQEMRHEXEWXSVIW]WXIQIRGSYRXIVWETVSFPIQXLIǧ
HEXEFEWIEYXSQEXMGEPP]W[MXGLIWXSXLIVITPMGEXIHHEXE8LIHEXEFEWILSWXLEWEYXSQEXMGǧ
LSWXVITPEGIQIRX-JXLIVI[IVIXSFIETVSFPIQ[MXLEHEXEFEWIWIVZIVXLIW]WXIQǧ
EYXSQEXMGEPP]ERHWIEQPIWWP]W[MXGLIWXSEHMJJIVIRXLSWX-JEHEXEFEWIWIVZIVMWǧ
XIQTSVEVMP]YREZEMPEFPIJSVER]VIEWSRXLI7[MJXP]W]WXIQUYIYIWXLIHEXEERHXLIRǧ
[VMXIWMXXSXLIHEXEFEWIEYXSQEXMGEPP][LIRXLIHEXEFEWIMWEZEMPEFPIEKEMR8LYWRSǧ
HEXEMWPSWXHYVMRKQEMRXIRERGIERHXLIQEMRTVIHMGXMZIW]WXIQMWRSXMRXIVVYTXIH2MKLXP]ǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 159 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
87&)**(7*8;.+81=.3( .'.,7495cǧ
FEGOYTWSJXLIHEXEFEWIEVIQEHIJSVXLII\XVIQIP]YRPMOIP]WMXYEXMSR[LIVIEHEXEFEWIǧ
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Ɣ -RXIVRIXGSRRIGXMSR&IGEYWI%QE^SRƅW%;7MWYWIHJSVXLI7[MJXP]W]WXIQXLIMRXIVRIXǧ
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8[SJEGXSVEYXLSVM^EXMSRMWVIUYMVIHXSEGGIWWER]GSQTSRIRXSJXLI7[MJXP]W]WXIQ%ZEMPEFPIǧ
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EPWSFIGSRƻKYVIHXSWIRHSYXEPIVXWXS&&&TIVWSRRIP%:0JIIHWERHXLIVIWYPXMRKTVIHMGXEFMPMX]ǧ
SJXLIW]WXIQ RYQFIVSJEGXMZIFPSGOWXLEXLEZIZILMGPIWEWWMKRIH
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JSVXLIPSEHFEPERGIV[IFWIVZIVWTVIHMGXSVWIVZIVWHEXEFEWIWIVZIVWERH%4-GEPPWǧ
(ETEGMX]c
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MWFYVWXGETEFMPMX]JSV[LIRWTIGMEPTVSGIWWMRKMWVIUYMVIHǧǧ
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5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 160 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8ǧ
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7[MJXP]LEWEHYTPMGEXIWIXSJMHIRXMGEPWIVZIVWJSVWXEKMRK&IJSVIGLERKIWEVIQEHIXSXLIǧ
W]WXIQXLI]EVIƻVWXZIVMƻIHSRXLIWXEKMRKW]WXIQǧ
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8LI7[MJXP]W]WXIQ[EWHIWMKRIHXSIRWYVIXLEXRSHS[RXMQIMWVIUYMVIHJSVQEMRXIRERGI8LMWǧ
LEWFIIREGGSQTPMWLIHXLVSYKLXLIYWISJVIHYRHERG]EYXSQEXMGEPP]VIGSRRIGXMRKXSǧ
GSQTSRIRXWERHUYIYMRKHEXEMJEGSQTSRIRXMWXIQTSVEVMP]YREZEMPEFPIǧǧ
%OI]VIWYPXSJXLI7[MJXP]EVGLMXIGXYVIMWXLEXXLI7[MJXP]+8*7VIEPXMQIJIIH[MPPGSRXMRYIXSǧ
TVSZMHIXLIQSWXVIGIRXHEXEIZIREGVSWWEWIVZIVVIWXEVX4EWWIRKIVW[MPPRSXFIEJJIGXIHF]Eǧ
PEGOSJEZEMPEFMPMX]SJVIEPXMQIMRJSVQEXMSRǧ
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IRWYVIXLEXEPPMRJSVQEXMSRMWYTXSHEXI[MXL&&&ƅWGYVVIRXWGLIHYPI7GLIHYPIGLERKIWEVIǧ
WIEQPIWWǧǧ
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TVSZMHITVIHMGXMSRW[LIREXVMTSVFPSGOLEWFIIRGERGIPIH8LIVIJSVIXLI7[MJXP]W]WXIQLEWXLIǧ
EFMPMX]XSQEVOXVMTWEWFIMRKGERGIPIHMRXLI+8*7VIEPXMQI8VMT9THEXIWJIIH;LIREXVMTMWǧ
GERGIPIHXLIGPMIRXWWYGLEWWQEVXTLSRIETTPMGEXMSRW[MPPRSXHMWTPE]TVIHMGXMZIMRJSVQEXMSRǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 161 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
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7[MJXP]GERMRGSVTSVEXIGERGIPIHXVMTMRJSVQEXMSRTVSZMHIHMRXLI%:0JIIHWJVSQ&&&1SVISZIVǧ
7[MJXP]ƅWTVSHYGXERH'YWXSQIV7YGGIWWXIEQW[MPP[SVOGPSWIP][MXL&&&XSIRWYVIXLEXXVMTWEVIǧ
TVSTIVP]GERGIPIHǧǧ
-MKL,57ITSVXMRK7EXIc
7[MJXP]LEWHMVIGXI\TIVMIRGI[MXLGSQFMRMRKERHLERHPMRK+47HEXEJVSQQYPXMTPIERHZEVMEFPIǧ
WSYVGIW*SV7ERXE'PEVE:8%[IVIGIMZIHEXEJVSQXLIPIKEG]VEHMSFEWIH%'7'%(%:0W]WXIQǧ
[LIVIZILMGPIWVITSVXSRP]IZIV] WIGSRHW[MXLEPEXIRG]SJWIGSRHW-REHHMXMSR[IEPWSǧ
VIGIMZIHEXEJVSQXLIMVSRFSEVH;M*MHIZMGIWXLEXVITSVXHEXEIZIV]WIGSRHW[MXLEPEXIRG]SJǧ
WIGSRHW*SV18%1EV]PERH[IYWIHEXEJVSQFSXLEPIKEG]8VETI^I'%(%:0W]WXIQERHEPWSǧ
WYTTPIQIRXEP+47XVEGOIVW[LMGLTVSZMHIHEXEIZIV]WIGSRHW[MXLSRP]EWIGSRHPEXIRG]ǧ
8LI7[MJXP]W]WXIQLEWIZIRWLS[RXLIEFMPMX]XSLERHPI+47HEXEYTXSEVEXISJIZIV]SRI
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XMQI7[MJXP]MWEPWSEFPIXSHMJJIVIRXMEXIFIX[IIRXLI+47WSYVGIWERHXLIMVVIWTIGXMZIEGGYVEGMIWǧ
WSXLEXXLI]GERFIXVIEXIHHMJJIVIRXP]WXSVMRKXLIWSYVGISJXLI+47HEXEMRSYVHEXEFEWI[LMGLǧ
GERFIYWIJYPJSVHIXIGXMRKTVSFPIQWHIXIVQMRMRK[LIRER]WSYVGIMWRSX[SVOMRKSREFYWERHǧ
WITEVEXMRKXLIQSRMXSVMRKSJXLIHEXEWSYVGIW*MKYVIFIPS[WLS[WERI\EQTPISJSRISJǧ
7[MJXP]ƅWMRXIVREPQSRMXSVMRKVITSVXWǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 162 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
87&)**(7*8;.+81=.3( .'.,7495cǧ
7[MJXP]ZMWYEPM^IWTVIHMGXMSREGGYVEG]XSJVIUYIRXP]HIXIVQMRI[LIVIMQTVSZIQIRXWXSXLIW]WXIQǧ
GERFIQEHIPIEHMRKXSGSRXMRYEPIRLERGIQIRXSJTVIHMGXMSREGGYVEG]*SVI\EQTPIXLIWGEXXIVǧ
TPSXFIPS[WLS[WXIRWSJXLSYWERHWSJTVIHMGXMSRWF]XLIMVEGGYVEG]ERHMWYWIHEPSRK[MXLSXLIVǧ
XSSPWXSPSGEXIMRZIWXMKEXIERHVIWSPZITVSFPIQW7[MJXP]WXSVIWIZIV]LMWXSVMGEP+47GSSVHMREXIǧ
JVSQZILMGPIWEPSRK[MXLPEVKIWEQTPIWSJTVIHMGXMSRWXSIRWYVIXLEXMWWYIWGERFIMRZIWXMKEXIHǧ
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WTIGMJ]LS[RSMW]XLI+47HEXEMWLS[JEVZILMGPIWGERFISJJEVSYXIFIJSVIXLI]EVIGSRWMHIVIHǧ
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CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 163 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8ǧ
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8LI7[MJXP]8VERWMXMQIW]WXIQKIRIVEXIWTVIHMGXMSRWMREX[SWXITTVSGIWW*MVWXIZIV]XMQIEǧ
+47VITSVXMWVIGIMZIHJVSQXLIZILMGPIMXMWQEXGLIHXSXLIETTVSTVMEXITPEGISRXLIVSYXI8LMWǧ
TVSGIWWMWGVMXMGEPFIGEYWIXLITVIHMGXMZIW]WXIQRIIHWXSORS[I\EGXP][LIVISRXLIVSYXIXLIǧ
ZILMGPIMWMRSVHIVXSHIXIVQMRILS[PSRKMX[MPPXEOIXSXVEZIPXSIEGLWXST:EVMSYW[IPPXIWXIHǧ
EPKSVMXLQWEVIYWIHXSWYTTPIQIRXEWWMKRQIRXMRJSVQEXMSRXLEXMWTVSZMHIHXLVSYKLXLI'%(%:0ǧ
JIIH WYGLEWXVMTC-(ERHFPSGOC-(
XSIJJIGXMZIP]QEXGLXLIZILMGPIXSXLIVSYXIXEOMRKMRXSǧ
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IZIREFPIXSLERHPIGSQTPMGEXIHXVMTTEXXIVRWWYGLEWEƈPSPPMTSTƉPSST[LIVIXLIVSYXIHSYFPIWǧ
FEGOSRXSMXWIPJǧ ǧ
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PSRKMX[MPPXEOIXSXVEZIPXSIEGLYTGSQMRKWXST8LILMWXSVMGEPXVEZIPXMQIWEVIZIV]KVERYPEVERHǧ
YRMUYIJSVIEGLXVMT8LI]EGGSYRXJSVWYFXPIHMJJIVIRGIWWYGLEWXMQISJHE]ERHHE]SJ[IIOǧ
8LI]EVIEPWSFEWIHSRVIPEXMZIP]WLSVXWIKQIRXWRSXXLIJYPPHMWXERGIFIX[IIRWXSTW8LMWEPPS[Wǧ
TVIHMGXMSRWXSFIEGGYVEXIP]HIXIVQMRIHIZIRMJXVEZIPWTIIHWFIX[IIRWXSTWZEV]WMKRMƻGERXP]ǧ
WYGLEW[LIREZILMGPIQMKLXXVEZIPSRFSXLEWXVIIXERHSRELMKL[E]8LIXVEZIPXMQIWEVIǧ
EYXSQEXMGEPP]YTHEXIHJVIUYIRXP]7IEWSREPGLERKIWMRGPYHMRK[IEXLIVGSRHMXMSRWEVIEPWSǧ
EYXSQEXMGEPP]JEGXSVIHMRXLVSYKLXLIWIJVIUYIRXYTHEXIW;LIRXLI8VERWMXMQIW]WXIQǧ
HIXIVQMRIWXLILMWXSVMGEPXVEZIPXMQIWEKVIEXHIEPSJWXEXMWXMGEPEREP]WMWERHƻPXIVMRKMWYWIHXSǧ
SFXEMRXLISTXMQEPZEPYIW[LMGLEVIXLIRJEGXSVIHMRXSXLITVIHMGXMSRǧ
7[MJXP]MWGSRWXERXP][SVOMRKSRMQTVSZMRKXLI8VERWMXMQITVIHMGXMZIW]WXIQERH[MPPGSRXMRYIXSǧ
EHHWSYVGIWSJMRJSVQEXMSRERHYWIRI[HEXETVSGIWWMRKXIGLRMUYIW[LIR[ILEZIZIVMƻIHXLEXǧ
XLI]MQTVSZIXLIEGGYVEG]SJXLITVIHMGXMSRWǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 164 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8ǧ
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4VIHMGXMSRWEVIX]TMGEPP]FEWIHSREPKSVMXLQWYWMRKVIEPXMQI+47HEXEERHLMWXSVMGEPXVEZIPXMQIWǧ
FYXXLIVIEVIXMQIW[LIRTVIHMGXMSRWRIIHXSFIQSHMƻIH)\EQTPIWMRGPYHI LIPHZILMGPIWJSVǧ
LIEH[E]QEREKIQIRXERHHIPE]IHHITEVXYVIWHYIXSQIGLERMGEPMWWYIWSVVMKLXSJ[E]ǧ
SFWXVYGXMSRW-RXLIWIGEWIW7[MJXP]GERVIGIMZIETVIHMGXMSREHNYWXQIRXJIIHJVSQXLIǧ
HMWTEXGLMRKW]WXIQ8LI8VERWMXMQIW]WXIQVIEHWXLITVIHMGXMSREHNYWXQIRXJIIHMRVIEPXMQIERHǧ
EYXSQEXMGEPP]EHNYWXWXLIETTVSTVMEXITVIHMGXMSRWJSVEPPWXSTWEJXIVXLIPSGEXMSR[LIVIXLIGLERKIǧ
MWQEHI8LMWMRGVIEWIWTVIHMGXMSREGGYVEG]ERHMQTVSZIWXLI+8*7VIEPXMQIJIIHTVSZMHIHXSǧ
XLMVHTEVX]GPMIRXW7[MJXP]LEWMRXIKVEXIHWYGLJIIHWMRZEVMSYWJSVQEXWMRGPYHMRK'7:.732ERHǧ
<10ǧǧ
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MRJSVQEXMSRJSVERSQEPSYWFILEZMSVMRGPYHMRK[LIREZILMGPIMWFIMRKLIPH8LIWSYVGISJǧ
MRJSVQEXMSRMWXLI1&8%ƈQIWWEKIFSEVHJIIHƉ[LMGLMWEPVIEH]YWIHXSYTHEXIMRJSVQEXMSREPǧ
WMKRWEXQEMRWXEXMSRWMRHS[RXS[R&SWXSR&IGEYWIXLIQIWWEKIFSEVHJIIH[EWEPVIEH]MRYWIǧ
JSVIPIGXVSRMGWMKRWHMWTEXGLIVW[IVIEGXMZIP]YTHEXMRKXLIJIIH2SEHHMXMSREP[SVOLEHXSFIǧ
HSRIF]XLI1&8%XSTVSZMHIXLIWEQIMRJSVQEXMSRXS7[MJXP]ǧǧ
8LIX]TIWSJEHNYWXQIRXWMRXLI1&8%TVIHMGXMSREHNYWXQIRXWJIIHMRGPYHIHIPE]IHWXEVXXMQIWǧ
LSPHW
GERGIPIHXVMTWERHGLERKIWXSXLIXVEGOW[LIVITEWWIRKIVWFSEVHXLIZILMGPIW8LIǧ
EHNYWXIHTVIHMGXMSRWEVIXLIRTVSZMHIHXSZEVMSYWWQEVXTLSRIETTPMGEXMSRWMRGPYHMRK+SSKPIǧ
1ETWERHEVIYWIHJSVXLIIPIGXVSRMGMRJSVQEXMSRWMKRWMRWXEPPIHEX1&8%WXEXMSRWZMEXLIǧ
+8*7VIEPXMQIJIIHǧ
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GERRSXGSRXMRYI7MRGISXLIVZILMGPIWEVIXLIREPWSFPSGOIHJVSQGSRXMRYMRKXLI8VERWMXMQIǧ
W]WXIQVIQSZIWEPPTVIHMGXMSRWJSVXLIWXSTWEJXIVXLISFWXVYGXMSR8LIEHNYWXIHTVIHMGXMSRWEVIǧ
TVSZMHIHMRXLI7[MJXP]8VERWMXMQI+8*7VIEPXMQIERHSXLIVJIIHWXLEXTS[IVZEVMSYWWQEVXTLSRIǧ
ETTWIPIGXVSRMGWMKREKIERHXLIVIKMSREPW]WXIQǧ
8LITVIHMGXMSREHNYWXQIRXJIIHGERFIYWIHJSVVEMPFYWIWERHSXLIVX]TIWSJXVERWMXZILMGPIWǧ
7[MJXP]WMQTP]RIIHWEJIIHSJXLIEHNYWXQIRXMRJSVQEXMSRJVSQXLIHMWTEXGLMRKW]WXIQ[LMGLǧ
SJXIREPVIEH]I\MWXWǧ
+EGXSVW.QTEGXMRK5VIHMGXMSR&GGYVEG]c
*VSQXLIZIV]FIKMRRMRKSYVW]WXIQLEWFIIRFEWIHSRFIMRKEFPIXSQIEWYVITVIHMGXMSRǧ
EGGYVEG]JSVGSRXMRYSYWMQTVSZIQIRX8LIW]WXIQGSRXMRYSYWP]WXSVIWEPEVKIWEQTPMRKSJǧ
TVIHMGXIHEVVMZEPXMQIWEPSRK[MXLEGXYEPEVVMZEPERHHITEVXYVIXMQIWEXWXSTW%GGYVEG]MWǧ
QIEWYVIHF]GSQTEVMRKXLIEGXYEPEVVMZEPXMQIEKEMRWXXLITVIHMGXIHEVVMZEPXMQI8LMWMRJSVQEXMSRǧ
MWEZEMPEFPIMRGLEVXWERHVITSVXWFSXLJSVXLIIRXMVIW]WXIQERHJSVMRHMZMHYEPVSYXIW-JHIWMVIHǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 165 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
87&)**(7*8;.+81=.3( .'.,7495cǧ
7[MJXP][MPPTVSZMHIEGGIWWXSXLIWIVITSVXWJSV&&&WXEJJXSQSRMXSVXLIEGGYVEG]SJVIEPXMQIǧ
TVIHMGXMSRWERHXLIUYEPMX]SJVIEPXMQITVIHMGXMSRWTVSZMHIHXSTEWWIRKIVWǧ
5EWWIRKIV+EGMRK8SSPWc
8LIWIZMWYEPM^EXMSRERHGSQQYRMGEXMSRXSSPWEVIEFYMPXMRJIEXYVISJ7[MJXP]8VERWMXMQIERHQIIXǧ
SVI\GIIHXLIWGSTISJ[SVOVIUYMVIQIRXWWTIGMƻIHMRXLI6*4ǧ ǧ
4TIR)EXEYTTSVX+SV8LMVH5EVX]2SFMPI&55c
7[MJXP]8VERWMXMQIMRGPYHIWXLIEFMPMX]XSWIEQPIWWP]WIRHVIEPXMQIMRJSVQEXMSRXS+SSKPI1ETWǧ
8VERWMX1SSZMXERHSXLIVETTPMGEXMSRW-REHHMXMSRXSXLI+8*7VIEPXMQIWTIGMƻIHMRXLMWVIWTSRWIǧ
MXMRGPYHIWSXLIVJSVQEXWF]HIJEYPX .732<10ERH7-6-HEXEƻIPHW7[MJXP]ƅWSTIRHEXE%4-ǧ
IREFPIWXLMVHTEVX]HIZIPSTIVWXSIEWMP]EHHHMJJIVIRXVIEPXMQIMRJSVQEXMSRMRXIVJEGIWXS]SYVǧ
[IFWMXISVETTǧǧ
7IEP8MQI.RJSVQEXMSR:ME2ERH.:7c
&&&[MPPFIKMZIREHIHMGEXIHTLSRIRYQFIVWSVMHIVWHSRSXRIIHXSQIQSVM^IEREKIRG]OI]ǧ
8LIVMHIVWMQTP]XI\XWSVGEPPWMR[MXLXLIWXSTRYQFIVERHXLIW]WXIQ[MPPVIWTSRH[MXLXLIEVVMZEPǧ
XMQIWVSYXIREQIERHRIEVIWXWXSTPSGEXMSR8LMWW]WXIQGERFIWIXYTZIV]UYMGOP]ERHEǧ
HIQSRWXVEXMSRMRWXERGISJER717SV-:6VIWTSRWIGERFIWIXYTERHTVSZMHIHYTSRVIUYIWXǧ
1SVIMRJSVQEXMSREFSYXLS[[IƅZIWIXXLMWW]WXIQYTJSVSXLIVEKIRGMIWGERFIJSYRHSRXLIǧ
7[MJXP],IPT'IRXIV[IFWMXI ǧ
LXXTW W[MJXP]^IRHIWOGSQLGIRYWEVXMGPIW ,S[HSIWXLI717:SMGIWIVZMGI
[SVOǧǧ
cc
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 166 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8ǧ
5EWWIRKIV5VIHMGXMSRW2ETcc
&&&GERIQTS[IVTEWWIRKIVW[MXLVIEPXMQIMRJSVQEXMSRJSVXLIVSYXIWXLI]VMHIMRGPYHMRKǧ
ZILMGPIWQSZMRKSREQETMRVIEPXMQI[MXLEVVMZEPMRJSVQEXMSR3TXMQM^IHJSV[IFERHQSFMPIǧ
TEWWIRKIVWGERIEWMP]ERHUYMGOP]EGGIWWVIEPXMQITEWWIRKIVMRJSVQEXMSR8LI4EWWIRKIVǧ
4VIHMGXMSRW1ETGERFIIQFIHHIH[MXLMR&&&ƅWI\MWXMRK[IFWMXI%RI\EQTPISJXLMWMWEZEMPEFPIǧ
JSVXLI8EQTE,MWXSVMG7XVIIXGEVMR8EQTE*PSVMHE LXXT [[[XIGSPMRIWXVIIXGEVSVKPMZIQETSVǧ
8YVPSGO8VERWMXMR8YVPSGO'EPMJSVRME LXXT [[[XYVPSGOXVERWMXGSQPMZILXQPǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 167 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
87&)**(7*8;.+81=.3( .'.,7495cǧ
.RXIVREP7IEP8MQI:MWYEPM^EXMSRc c
7[MJXP]ƅW0MZI1ET1SHYPIMWE[IFFEWIHTSVXEPXLEX[MPPIREFPI&&&XSQSRMXSVXLIWXEXISJMXWǧ
FYWERHVEMPRIX[SVO9WIVWGERZMI[EGXMZIWIVZMGIGSPSVGSHIHF]WGLIHYPIEHLIVIRGIXSWIIǧ
[LMGLZILMGPIWEVIVYRRMRKIEVP] VIH
PEXI ]IPPS[
SVSRXMQI KVIIR
MRVIEPXMQIXLVSYKLSYXXLIǧ
HE]3VYWIVWGERQSHMJ]XLIZILMGPIHMWTPE]XSZMI[PMZILIEH[E]WXEXYWXSHIXIGXFYRGLMRKSVǧ
KETW'PMGOSREZILMGPIJSVQSVIMRJSVQEXMSREFSYXXLIVSYXIZILMGPI-(HVMZIV-( MJTVSZMHIHF]ǧ
XLIEKIRG]
PMZISRXMQITIVJSVQERGIPMZILIEH[E]IXGWSGYWXSQIVWIVZMGIVITVIWIRXEXMZIWERHǧ
ƻIPHSTIVEXMZIWEP[E]WLEZIXLIMVW]WXIQEXXLIMVƻRKIVXMTW7GVIIRWLSXWEVIWLS[RMR*MKYVIǧ
SRXLIJSPPS[MRKTEKIWǧǧ
ǧ
8LIZMWYEPHMWTPE]MWMRXYMXMZIERHIEW]XSREZMKEXIF]E[MHIVERKISJYWIVWERHGERFIEGGIWWIHǧ
JVSQER]HIZMGI[MXLERMRXIVRIXGSRRIGXMSRMRGPYHMRKZMEGIPPYPEVIREFPIHXEFPIXWMRXLIƻIPH8LIǧ
0MZI1ETGERFIƻPXIVIHF]VSYXIWXSTERHZILMGPIǧ
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RIX[SVOǧ
Ɣ *SPPS[HVMZIVWMRVIEPXMQIXSIRWYVIGSQTPMERGI[MXLHIXSYVWERHRI[VSYXIEPMKRQIRXWǧ
Ɣ +MZI&&&ƅWGYWXSQIVWIVZMGIXIEQXLIXSSPWXLI]RIIHXSERW[IVGYWXSQIVMRUYMVMIWǧ
UYMGOP]ERHXSWLSVXIRGEPPPIRKXLWǧǧ
Ɣ *MPXIVXLIHMWTPE]XSSRIQER]SVEPPVSYXIWǧ
Ɣ :MWYEPM^IZILMGPIWFEWIHSRHMVIGXMSRPMZISRXMQITIVJSVQERGISVLIEH[E]WXEXYWǧ
FYRGLMRKKETTMRKSVI\TIGXIHLIEH[E]EHLIVIRGI
ǧǧ
Ɣ 'PMGOSREZILMGPIJSVQSVIMRJSVQEXMSRMRGPYHMRKZILMGPI-(VSYXIHMVIGXMSRLIEHWMKRPMZIǧ
SRXMQITIVJSVQERGIERHHVMZIV-( MJTVSZMHIH
SVWIEVGLF]ZILMGPIWXSTMRJSVQEXMSRSVǧ
HVMZIV MJTVSZMHIHF]EKIRG]
ǧǧ
ǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 168 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8ǧ
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5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 169 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
c
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CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 170 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
4TXMSREPSPYXMSRJSV(YWXSQIVc
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(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 171 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3( .'.,7495ǧ
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86%27-8EPIVXWMWSJJIVIHEWE7SJX[EVIEWE7IVZMGIWSPYXMSRLSWXIHSR%QE^SR%;7ERHLEWǧ
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(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 172 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
+MKYVI &PIVX(VIEXMSR;MRHS[c
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 173 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3( .'.,7495ǧ
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CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 174 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 175 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
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(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 176 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
5SXIRXMEP.RXIKVEXMSR[MXL[MJXP]8VERWMXMQIERHc
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(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 177 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3( .'.,7495ǧ
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cc
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 178 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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MRXIVIWXIH&&&WXEJJFIJSVIPEYRGL;I[MPPEPWSTVSZMHIXLIRIGIWWEV]HSGYQIRXEXMSREW[IPPEWEǧ
XIWXMRKWGVMTXJSVYWIHYVMRKXVEMRMRKERHXLEXGERFIVIYWIHPEXIV%HHMXMSREPXVEMRMRK[MPPFIǧ
TVSZMHIHJSVXLI[LSPIW]WXIQTVMSVXSE1ENSVVIPIEWIERHEWRIIHIHJSVRI[JIEXYVIWERHǧ
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(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 179 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 180 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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ż VSYXIǧǧ
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Ɣ 7[MJXP]EGGYVEXIP]GEPGYPEXIWEGXYEPHITEVXYVIERHEVVMZEPXMQIWF]YWMRKPMZIZILMGPIǧ
TSWMXMSRMRJSVQEXMSREPSRK[MXLLMWXSVMGEPXVEZIPXMQIW%HHMXMSREPP]7[MJXP]KIRIVEXIWQSVIǧ
EGGYVEXISRXMQITIVJSVQERGIGEPGYPEXMSRWXLERMRHYWXV]EZIVEKIF]XVIEXMRKXLIǧ
XIVQMRYWHMJJIVIRXP]XLERSXLIVWXSTWHYVMRKXLIVSYXI FIGEYWIXLIXIVQMRYWSRP]LEWERǧ
EVVMZEPFYXRSXEHITEVXYVI
ǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 181 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8;.+81=.3( .'.,7495ǧ
Ɣ 7]WXIQGSRƻKYVEXMSRMWTYVIP]+8*7FEWIH[LMGLQIERWXLEXSRXMQITIVJSVQERGIǧ
GEPGYPEXMSRWEVIVIPEXMZIXSXLIWEQIWGLIHYPIYWIHF]TEWWIRKIVWMR+SSKPI1ETWSVǧ
SXLIVXVMTTPERRMRKETTPMGEXMSRW8LMWIRWYVIWXLEX]SYVTIVJSVQERGIQIXVMGWEVIEP[E]WMRǧ
PMRI[MXLXLIXVYITEWWIRKIVI\TIVMIRGIǧ
Ɣ 9WIVWGERIEWMP]I\TSVXHEXEKIRIVEXIHF]7[MJXP]JSVEHHMXMSREPEREP]WMWMR1MGVSWSJXǧ
)\GIP68EFPIEYSVSXLIVETTPMGEXMSRW=SYVHEXEMWSTIRERHEZEMPEFPIZME%4-SVJSVǧ
HS[RPSEHǧ
(SPPIGXMRK (SQFMRMRK:ILMGPI5SWMXMSR)EXE+VSQc
2YPXMTPISYVGIWc
7[MJXP]GERGSPPIGXERHGSQFMRIPSGEXMSRHEXEJVSQQER]WSYVGIW '%(%:0;M*M7]WXIQW+47ǧ
8VEGOIVWIXG
XSFIXXIVXVEGOZILMGPIPSGEXMSRWERHW]WXIQTIVJSVQERGI8LITPEXJSVQHSIWRSXǧ
VIUYMVIER]TVSTVMIXEV]LEVH[EVIXSMHIRXMJ]ZILMGPIPSGEXMSRWQEOMRKMXƼI\MFPIERHJYXYVITVSSJǧ
)ZIREWYRHIVP]MRKMRJVEWXVYGXYVIWYGLEW'%(%:0SVSRFSEVHLEVH[EVIMWQSHMƻIH7[MJXP]GERǧ
GSRXMRYIXSSTIVEXIFIGEYWIMXGERMRGSVTSVEXIER]WSYVGI W
SJZILMGPITSWMXMSRHEXEMRVIEPXMQIǧ
%HHMXMSREPP]EW7[MJXP]GSPPIGXWQSVIHEXEJVSQQSVIWSYVGIWMXFIGSQIWQSVIEGGYVEXIEXǧ
XVEGOMRKZILMGPIPSGEXMSRWERHTVIHMGXMRKJYXYVIEVVMZEPXMQIWǧ
:ILMGPI&WWMKRQIRXc
%GGYVEXIGSRXMRYSYWZILMGPIEWWMKRQIRXMWGVYGMEPXSQEMRXEMRMRKHEXEUYEPMX];LMPI7[MJXP]ǧ
VIGIMZIWEWWMKRQIRXHEXEXLVSYKL]SYVZEVMSYW%:0JIIHWF]QEXGLMRKFPSGOCMHWXSXLSWIMRXLIǧ
+8*7[IEPWSYWIEREYXSQEXMGEWWMKRQIRXEPKSVMXLQ8LMWEPKSVMXLQHVEQEXMGEPP]MQTVSZIWXLIǧ
UYEPMX]SJHEXEF]IRWYVMRKZILMGPIWWTIRHPIWWXMQIYREWWMKRIHERHVIQSZMRKXLIQ[LIRXLI]ǧ
KSWMKRMƻGERXP]SJJVSYXI-XMWRSXEVITPEGIQIRXJSVJYPPEWWMKRQIRXHEXEXLVSYKLXLI%:0JIIHǧ
=SYGERQERYEPP]GSRƻVQERHQEXGLZILMGPIEWWMKRQIRXWXLVSYKLEYWIVVIWXVMGXIHJIEXYVISJǧ
XLI0MZI1ET1SHYPIǧǧ
4RKSMRK.RRSZEXMSRERH)IZIPSTQIRXc
7[MJXP]MWGSRXMRYEPP][SVOMRKXSEHHEHHMXMSREPJYRGXMSREPMX]ERHJIEXYVIWXSSYV-RWMKLXW1SHYPIWǧ
FEWIHSRXLIRIIHWSJSYVEKIRG]TEVXRIVW8LIVIEVIERYQFIVSJGYWXSQM^IHVITSVXWERHǧ
EREP]WIWXLEXGERFITIVJSVQIHXLEXEVIRSX]IXJYPP]MRGSVTSVEXIHMRXSSYV-RWMKLXW1SHYPIW;Iǧ
LEZI[SVOIH[MXLWIZIVEPEKIRGMIWSRJYVXLIVXIWXMRKERHVIƻRMRKERYQFIVSJTVSXSX]TIǧ
EREP]XMGEPXSSPWXLEX[ILEZIEPVIEH]HIZIPSTIHERH[IXLMROXLEXWIZIVEPSJXLIWIQE]FISJǧ
ZEPYIXS&&&8LIWIEVIJYVXLIVHIXEMPIHMRSYVHMWGYWWMSRSJXLI3R8MQI4IVJSVQERGIERH0MZIǧ
1ET1SHYPIW*SVEJYPPHIWGVMTXMSRSJSYVTVSHYGXLMWXSV]ERHXLIYTGSQMRKRI[VITSVXW[IEVIǧ
[SVOMRKSRTPIEWIWII8EF 5YEPMƻGEXMSRWERH)\TIVMIRGIǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 182 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8ǧ
,55PE]FEGO2SHYPI
7MRGI7[MJXP]WXSVIWEPPLMWXSVMGEP+47MRJSVQEXMSRJVSQ]SYVZILMGPIW]SYGERIEWMP]VITPE]ER]ǧ
QSQIRXMRXMQIXSVIZIEPLMWXSVMGEPWGLIHYPIEHLIVIRGIWTIIHWZILMGPITSWMXMSRWERHQSVIǧ
*MKYVIFIPS[WLS[WLMWXSVMGEPZILMGPITSWMXMSRWJSVEWEQTPIVSYXI8LIWPMHIVEXXLIFSXXSQǧ
SJXLIMQEKIGERFIHVEKKIHXSVITPE]ER]QSQIRXMRXMQI:ILMGPIERHVSYXIVITPE]WEVIǧ
MQQIRWIP]LIPTJYPMRYRHIVWXERHMRKSRISJJSVW]WXIQEXMGTVSFPIQWHMWGSZIVIHMRXLI3R8MQIǧ
4IVJSVQERGIQSHYPIERHGEREPWSEMHMRHIFYKKMRKZEVMSYW+8*7MWWYIW3TIVEXMSRWXIEQWYWIǧ
+474PE]FEGOJSVHVMZIVXVEMRMRKERHGYWXSQIVWIVZMGIERHWIGYVMX]TIVWSRRIPYWI+474PE]FEGOǧ
XSUYMGOP]ERHIƽGMIRXP]MRZIWXMKEXIGSQTPEMRXWERHMRGMHIRXWǧǧ
7[MJXP]WXSVIWEPPSJ]SYVHEXEJSVIZIVWS]SYGEREP[E]WKSFEGOXSXLIƻVWXHE]SJMRXIKVEXMSRXSǧ
VITPE]ERMRGMHIRX8LIHEXEMWEPWSEZEMPEFPIMQQIHMEXIP]EPPS[MRK]SYXSVITPE]IZIRXWEWVIGIRXǧ
EWXLMVX]WIGSRHWEKS:MWYEPM^MRKEPPWXSVIH+47TMRKWLMKLPMKLXWSJJVSYXIZILMGPIWVSYXIǧ
HIZMEXMSRWERHMWIWWIRXMEPJSVTVIGMWIVIGSRWXVYGXMSRSJIZIRXWJSVMRZIWXMKEXMSRWERHXVEMRMRKǧ
/I]*IEXYVIW ǧ
Ɣ )EWMP]VITPE]LMWXSVMGEP+47HEXEJSVIZIV]ZILMGPIMR]SYVRIX[SVOǧ
Ɣ 5YMGOP]ERHIƽGMIRXP]VIWSPZIMWWYIWPMOIƈ1]FYWRIZIVWLS[IHYTƉERHƈ-PSWXERMXIQǧ
FYX-ƅQRSXWYVI[LMGLFYWƉMRQMRYXIWǧ
Ɣ 1SRMXSVHVMZIVEHLIVIRGIXSHIXSYVWSVRI[VSYXIEPMKRQIRXWERHMQTVSZIHVMZIVXVEMRMRKǧ
Ɣ :MWYEPM^IIZIV]+47TMRKJSVETPE]FEGOTIVMSHXSVIZIEPYRTPERRIHHIXSYVWHIPE]WERHǧ
HMEKRSWIXVEGOIVMWWYIWǧ
Ɣ :MI[ZILMGPIWGSPSVIHGSHIHF]WGLIHYPIEHLIVIRGISVLIEH[E]EHLIVIRGIǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 183 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8;.+81=.3( .'.,7495ǧ
+MKYVI GVIIRWLSXSJ,55PE]FEGO2SHYPIc
ǧ
ǧ
ǧ
ǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 184 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8ǧ
4R8MQI5IVJSVQERGI2SHYPIc
7[MJXP]ƅW3R8MQI4IVJSVQERGI1SHYPIMWEVSFYWXXSSPOMXJSVQSRMXSVMRKERHMQTVSZMRK]SYVǧ
EKIRG]ƅWSRXMQITIVJSVQERGIFSXLW]WXIQ[MHIERHJSVMRHMZMHYEPVSYXIWǧǧ
/I]*IEXYVIW ǧ
Ɣ 5YMGOP]MHIRXMJ]WTIGMƻGWXSTWERHXVMTWMQTEGXMRK]SYVSZIVEPPSRXMQITIVJSVQERGI 384
ǧ
EGVSWWEPPWXSTWRSXNYWXXMQITSMRXWǧǧ
Ɣ :MI[[LIRERH[LIVISTIVEXMSREPMWWYIWSGGYVEPSRKIZIV]VSYXIMR]SYVRIX[SVOǧ ǧ
Ɣ 1EOIMRJSVQIHEHNYWXQIRXWXLEXMRGVIEWIWIVZMGIVIPMEFMPMX]ǧǧ
Ɣ 4EVEQIXIVWEVIIEWMP]EHNYWXIHXSUYMGOP]TVSZMHIGYWXSQM^IHVITSVXWERHHMWTPE]WSJǧ
MRJSVQEXMSR384GERFIHMWTPE]IHJSVWXSTWXMQITSMRXWSVƻVWXWXSTWSRP]ERHEPPS[EFPIǧ
QMRYXIWIEVP]SVPEXIGEREPWSFIGYWXSQM^IHǧǧ
Ɣ 5YMGOP]ERHIEWMP]WLEVIMRJSVQEXMSR[MXLQEREKIVWFSEVHQIQFIVWSXLIVWXEOILSPHIVWǧ
ERHXLITYFPMGǧ
8LIGLEVXFIPS[MR*MKYVIHMWTPE]WEWYQQEV]SJ&&&ƅWSRXMQITIVJSVQERGIJSVEPPVSYXIWǧ
HYVMRK[IIOHE]WJSVXLIQSRXLWSJ%YKYWX7ITXIQFIVERH3GXSFIV I\GPYHMRKXLI0EFSVǧ
(E]LSPMHE]
WLS[MRKXLEX]SYGERUYMGOP]HIXIVQMRI]SYVƼIIXƅWWGLIHYPIEHLIVIRGIJSVER]HEXIǧ
ERHXMQIVERKI6IHVITVIWIRXWIEVP]HITEVXYVIW]IPPS[VITVIWIRXWPEXIHITEVXYVIWERHKVIIRǧ
VITVIWIRXWSRXMQIHITEVXYVIWǧ ǧ
+MKYVI GVIIRWLSXSJ4R8MQI5IVJSVQERGIYQQEV]cc
ǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 185 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8;.+81=.3( .'.,7495ǧ
ǧ
8LIFEVGLEVXFIPS[MR*MKYVIWLS[WXLIRYQFIVSJXMQIW SVTIVGIRXEKI
ZILMGPIWHITEVXǧ
IEVP]PEXISVSRXMQIVIPEXMZIXSXLITYFPMWLIHWGLIHYPIJSVIEGLVSYXIMR]SYVXVERWMXW]WXIQ8LIǧ
TEVEQIXIVWJSVSRXMQITIVJSVQERGI QMRYXIWIEVP]SVPEXI
GERFIWIXXS&&&ƅWHIƻRMXMSRSVǧ
EHNYWXIHEWHIWMVIH8LIGLEVXGERFIWSVXIHF]VSYXISVHIVSVF]TIVGIRXEKIIEVP]PEXISVǧ
SRXMQI,SZIVMRKSZIVEFEVMRXLIGLEVXWLS[WHIXEMPIHMRJSVQEXMSRJSVXLEXVSYXI 2SXIXLEXXLIǧ
WGVIIRWLSXMR*MKYVIWLS[WSRP]ETSVXMSRSJXLIGLEVXXLEXGERFIZMI[IHZMEXLISRPMRIǧ
HEWLFSEVH
3RXMQITIVJSVQERGIGEREPWSFIHMWTPE]IHJSVXMQITSMRXWSRP]SVXLIƻVWXWXSTSRP]ǧǧ
+MKYVI GVIIRWLSXSJ4R8MQI5IVJSVQERGIYQQEV]F]7SYXIc
ǧ
3RXMQITIVJSVQERGIVITSVXWGERFIKIRIVEXIHJSVERMRHMZMHYEPVSYXIXSHIXIVQMRI[LMGLWXSTWǧ
EPSRKXLIVSYXIEVIGEYWMRKHITEVXYVIWXSJEPPELIEHSVFILMRHXLITSWXIHWGLIHYPI8LIWGLIHYPIǧ
EHLIVIRGIGLEVXWLS[RMR*MKYVIHMWTPE]WXLISRXMQITIVJSVQERGIJSVIEGLWXSTEPSRKEǧ
TEVXMGYPEVVSYXI=SYGERUYMGOP]HIXIVQMRI[LMGLWXSTWLEZIIEVP]HITEVXYVIMWWYIW VIH
ERHǧ
[LMGLXIRHXSVYRPEXI ]IPPS[
;LIXLIVEZILMGPIMWIEVP]SVPEXIMWQIEWYVIHF][LIRMXHITEVXWǧ
XLIWXSTI\GITXJSVXLIPEWXWXST[LMGLMWQIEWYVIHF]EVVMZEPXMQI 2SXIXLEXXLIWGVIIRWLSXMRǧ
*MKYVIWLS[WSRP]ETSVXMSRSJXLIGLEVXXLEXGERFIZMI[IHZMEXLISRPMRIHEWLFSEVH
ǧǧ
ǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 186 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8ǧ
+MKYVI GVIIRWLSXSJ7SYXI1IZIP4R8MQI5IVJSVQERGIF]XSTc
%HHMXMSREPP] MJ ]SY[MWL XS KEXLIV QSVI MRJSVQEXMSREFSYX XLI TIVJSVQERGI SJ E TEVXMGYPEV VSYXI
]SYGERZMI[ XLI SRXMQI TIVJSVQERGI HMWXVMFYXMSREW WLS[RMR*MKYVI 8LMW VITVIWIRXW LS[
IEVP] SV PEXI ZILMGPIW HITEVX EPPS[MRK ]SYXS YRHIVWXERH XLI WIZIVMX] SJ MHIRXMƻIH SRXMQI
TIVJSVQERGI MWWYIW 8LI \E\MW WLS[W XLI RYQFIV SJ QMRYXIW IEVP] SV PEXI XLEX XLI ZILMGPI
HITEVXIH VIPEXMZI XS XLI TYFPMWLIH WGLIHYPI ERH XLI ]E\MW VITVIWIRXW XLI RYQFIV SJ WXSTW XLEX
SGGYVVIH JSV IEGL HITEVXYVI XMQI 6IH GSPYQRW VITVIWIRX IEVP] HITEVXYVIW ]IPPS[ GSPYQRW
VITVIWIRX PEXI HITEVXYVIW ERH KVIIRGSPYQRW VITVIWIRX SRXMQI HITEVXYVIW
+MKYVI GVIIRWLSXSJ7SYXI1IZIP4R8MQI5IVJSVQERGI-MWXSKVEQc
ǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 187 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8;.+81=.3( .'.,7495ǧ
ǧ
7GLIHYPIEHLIVIRGIHEXEGEREPWSFIHMWTPE]IHF]XMQISJHE]8LIGLEVXWLS[RFIPS[MR*MKYVIǧ
WLS[WLS[EVSYXIƅWSRXMQITIVJSVQERGIGERFIMQTEGXIHF]XLIXMQISJHE]8LI\E\MWǧ
VITVIWIRXWXLIXMQISJHE]ERHXLI]E\MWMRHMGEXIWXLIRYQFIVSJHITEVXYVIW*SVXLMWTEVXMGYPEVǧ
GLEVX[ILEZIETTPMIHEƻPXIVXSSRP]WLS[IEVP]HITEVXYVIWWSXLEX[IQE]HIXIVQMRI[LIRǧ
ZILMGPIWXIRHXSVYRIEVP]ERH[LIVIXLIVIQE]FIXSSQYGLWPEGOMRXLIWGLIHYPI;IGERIEWMP]ǧ
WIIXLEXIEVP]HITEVXYVIWEVILETTIRMRKXLVSYKLSYXXLIHE]FYXEVIQSVITVSRSYRGIHMRXLIǧ
EJXIVRSSRERHIZIRMRKǧǧ
+MKYVI GVIIRWLSXSJ7SYXI1IZIP4R8MQI5IVJSVQERGIF]8MQISJ)E]c
ǧ
0EWXP]SRXMQITIVJSVQERGIGERFIZMI[IHMREXEFPIGLEVXJSVQEXJSVEPPXVMTWSREVSYXIHYVMRKEǧ
TEVXMGYPEVHE])EGLGSPYQRMRXLIJSPPS[MRKXEFPI WII*MKYVI
HMWTPE]WIZIV]WXSTEPSRKXLIǧ
VSYXIERHVS[WVITVIWIRXIZIV]XVMTPMWXIHMRXLI+8*7WGLIHYPIHEXE%KEMR]IPPS[GIPPWMRHMGEXIǧ
PEXIHITEVXYVIWERHVIHGIPPWMRHMGEXIIEVP]HITEVXYVIW;LMXIGIPPWMRHMGEXISRXMQIHITEVXYVIWǧ
ERHIQTX]GIPPWVIƼIGXWXSTWRSXWGLIHYPIHSRETEVXMGYPEVXVMT1MWWMRKXVMTWEVIMRHMGEXIHEWǧ
[IPPQIERMRKXLEXIMXLIVRS%:0HEXE[EWTVSZMHIHSVXLIXVMT[EWRSXGSQTPIXIH;IGERIEWMP]ǧ
WIIXLIXVMTWWXSTWZILMGPIWERHXMQISJHE][LIVIMWWYIWSGGYV 4PIEWIRSXIXLEXXLIWGVIIRǧ
WLSXSRP]HMWTPE]WETSVXMSRSJXLIWGLIHYPIXLEXGERFIZMI[IHZMEXLISRPMRIHEWLFSEVH
ǧǧ
ǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 188 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8ǧ
+MKYVI GVIIRWLSXSJ7SYXI1IZIP4R8MQI5IVJSVQERGIF])EMP]GLIHYPIc
ǧ
8LIGYVVIRX3R8MQI4IVJSVQERGI1SHYPIEPPS[WYWIVWXSEREP]^ISRXMQITIVJSVQERGIJSVEPPǧ
VSYXIWSVMRHMZMHYEPVSYXIW7[MJXP]GEREPWSTVSZMHIGYWXSQM^IHKVSYTMRKWSJVSYXIWWSXLEXǧ
SRXMQITIVJSVQERGIGERFIEREP]^IHJSVEWYFWIXSJTEVXMGYPEVVSYXIWǧǧ
-IEH[E]W2SHYPIc
7MQMPEVXSXLI3R8MQI4IVJSVQERGI1SHYPIXLI,IEH[E]WQSHYPIKMZIW]SYE[E]XSUYMGOP]ǧ
YRHIVWXERHLS[[IPP]SYVLMKLJVIUYIRG]VSYXIWEVIEHLIVMRKXSWGLIHYPIHLIEH[E]Wǧǧ
/I]*IEXYVIW ǧ
Ɣ 5YMGOP]ƼEKTVSFPIQEVIEWF]GSQTEVMRKEGXYEPLIEH[E]W[MXLWGLIHYPIHLIEH[E]Wǧ
MRGPYHMRKJYPP]GYWXSQM^EFPIHIƻRMXMSRWSJFYRGLMRKERHKETTMRKǧ
Ɣ 5YMGOP]MHIRXMJ]XLII\EGXXMQIWSJHE]ERHTPEGIWEPSRK]SYVVSYXIW[LIVIZILMGPIWTEGMRKǧ
MWWYIWX]TMGEPP]EVMWIǧǧ
Ɣ %REP]^ILS[EHHMXMSREPH[IPPXMQISVSXLIVSTIVEXMSREPWXVEXIKMIWGSYPHLIPTVIHYGIǧ
FYRGLMRKERHKETTMRKǧ
,IEH[E]EHLIVIRGIGERFIEWWIWWIHJSVEPPVSYXIWEW[IPPEWJSVMRHMZMHYEPVSYXIWERH]SYGERǧ
WIXXLITEVEQIXIVWXSHMWTPE]SRP]QSVIJVIUYIRXVSYXIWERHXVMTW,IEH[E]TIVJSVQERGIǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 189 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8;.+81=.3( .'.,7495ǧ
HIƻRMXMSRWJSVKETTMRKERHFYRGLMRKGEREPWSFIGYWXSQM^IHERHWIXEWIMXLIVEHIƻRIHEQSYRXǧ
SJXMQISVEWETIVGIRXEKISJXLIWGLIHYPIHLIEH[E]*MKYVIFIPS[WYQQEVM^IWXLIǧ
LIEH[E]EHLIVIRGIJSVEPPSJ&&&ƅWVSYXIWXLEXLEZIXVMTW[MXLEWGLIHYPIHLIEH[E]SJǧ
QMRYXIWSVPIWW6SYXIWEVIWSVXIHWYGLXLEXXLSWI[MXLXLIKVIEXIWXRYQFIVSJHITEVXYVIWEVIEXǧ
XLIXSTǧǧ
+MKYVI GVIIRWLSXSJ-IEH[E]&HLIVIRGIYQQEV]JSV&PP7SYXIWc
ǧ
ǧ
*SVMRHMZMHYEPVSYXIWLIEH[E]EHLIVIRGIGERFIJYVXLIVEREP]^IHF]WXSTERHF]XLIXMQISJHE]ǧ
8LIMQEKIFIPS[MR*MKYVIWLS[WXLITIVGIRXEKISJHITEVXYVIWJVSQIEGLWXSTXLEX[IVIǧ
IMXLIVFYRGLIHKETTIHSVEWI\TIGXIH7XSTWGERFIWSVXIHMRSVHIVERHGEREPWSFIWSVXIHF]ǧ
XLITIVGIRXEKISJFYRGLMRKERHKETTMRKSFWIVZIH 4PIEWIRSXIXLEXXLIWGVIIRWLSXSRP]ǧ
HMWTPE]WETSVXMSRSJXLIWGLIHYPIXLEXGERFIZMI[IHZMEXLISRPMRIHEWLFSEVH
ǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 190 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8ǧ
+MKYVI GVIIRWLSXSJ7SYXI1IZIP-IEH[E]&HLIVIRGIF]XSTcc
ǧ
,IEH[E]EHLIVIRGIGEREPWSFIEREP]^IHF]XMQISJHE]*MKYVIFIPS[WLS[W[LIRǧ
FYRGLMRKERHKETTMRKMWSGGYVVMRKQSWXSJXIRSR6SYXI3YXFSYRH JSVXLSWIXVMTW[MXLǧ
LIEH[E]WSJQMRYXIWSVPIWW
4EVEQIXIVWGERFIIEWMP]EHNYWXIHXSGSZIVPSRKIVXMQITIVMSHWǧ
QYPXMTPIHE]W[IIOWSVQSRXLW
ERHWTIGMƻGXMQIWSJHE]ERHHE]WSJXLI[IIOǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 191 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8;.+81=.3( .'.,7495ǧ
+MKYVI GVIIRWLSXSJ7SYXI1IZIP-IEH[E]5IVJSVQERGIF]8MQISJ)E]c
ǧ
ǧ
7YR8MQIW2SHYPIc
7[MJXP]GERLIPT]SYIEWMP]GSQTEVIEGXYEPVYRXMQIWVIPEXMZIXSFSXLXLIWGLIHYPIHVYRXMQIERHǧ
RI\XXVMTWXEVXXMQIXSQSRMXSV]SYVWGLIHYPMRKEGGYVEG]-JWGLIHYPIHVYRXMQIWEVIXSSPSRKXLIVIǧ
QE]FIXSSQYGLWPEGOMRXLIWGLIHYPI[LMGLGERMRGVIEWI]SYVSTIVEXMRKFYHKIXERHRIKEXMZIP]ǧ
MQTEGXXLITEWWIRKIVI\TIVMIRGI PSRKXVMTXMQIW
,S[IZIVMJ]SYVWGLIHYPIHVYRXMQIMWXSSǧ
WLSVX]SYGERRIKEXMZIP]MQTEGXHVMZIVWF]VIHYGMRKXLIMVEPPSGEXIHPE]SZIVSVHIEHLIEHXMQIǧ
7[MJXP]LIPTW]SYMRWXERXP]GSQTEVIEGXYEPTIVJSVQERGIZIVWYWWGLIHYPIHTIVJSVQERGIǧ
ǧ
/I]*IEXYVIW ǧ
Ɣ 'VIEXIWGLIHYPIMQTVSZIQIRXWFEWIHSRLMWXSVMGEP+47VIGSVHWERHEGXYEPTIVJSVQERGIǧǧ
Ɣ )EWMP]ZMWYEPM^IERHGSQQYRMGEXIMQTEGXWSJWGLIHYPIGLERKIWWXSTVIPSGEXMSRXVERWMXǧ
WMKREPTVMSVMX]ERHSXLIVMRJVEWXVYGXYVITVSNIGXWǧ
Ɣ -RWXERXP]KIRIVEXISTXMQM^IHVYRXMQIWWYKKIWXMSRWFEWIHSRLMWXSVMGEPXVEZIPXMQIǧ
HMWXVMFYXMSRWXSQE\MQM^ITSXIRXMEPSRXMQITIVJSVQERGIǧ
Ɣ -RWXERXP]HIXIVQMRIXLIMQTEGXSJH[IPPXMQISRXSXEPVYRXMQI5YMGOP]ƻRHXVMTWXLEXǧ
I\GIIHVIGSZIV]XMQISVLEZIYRRIGIWWEV]WPEGOXSIRWYVIVIPMEFPIWGLIHYPIWǧ
ǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 192 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8ǧ
1ER]EKIRGMIWLEZIYWIH6YR8MQIWXSUYMGOP]ERHIƽGMIRXP]EWWIWWVYRRMRKXMQIEGVSWWEPPǧ
VSYXIWERHMHIRXMJ]VSYXIWXLEXJVIUYIRXP]VYRWLSVXIVXLERXLII\TIGXIHVYRRMRKXMQI0MOIXLIǧ
SXLIV7[MJXP]-RWMKLXWQSHYPIWXLMWEREP]WMWGERFIGYWXSQM^IHXSEWWIWWGIVXEMRXMQITIVMSHWǧ
ERHXMQIWSJHE] SVEPPHE]
8LIHIJEYPXTEVEQIXIVWJSVMHIRXMJ]MRKWLSVXIVSVPSRKIVVYRRMRKǧ
XMQIWEVIXLVIIQMRYXIWWLSVXIVSVXLVIIQMRYXIWPSRKIVXLERXLIWGLIHYPIHVYRXMQIERHXLIWIǧ
GERFIEHNYWXIHEWHIWMVIH*MKYVIWLS[WEWRETWLSXSJVYRRMRKXMQIWF]VSYXIWJSVXLIǧ
TIVMSHFIX[IIR3GXSFIVERH3GXSFIV I\GPYHMRKLSPMHE]W
JSV[IIOHE]W,SZIVMRKSZIVǧ
EFEVMRXLIGLEVXFVMRKWYTHIXEMPIHMRJSVQEXMSREFSYXXLEXTEVXMGYPEVVSYXIEWWLS[RMRXLIǧ
ƻKYVIǧǧ
ǧ
+MKYVI GVIIRWLSXSJ]WXIQ1IZIP7YR8MQI&REP]WMWc
ǧ
-R*MKYVIFIPS[XLI7[MJXP]6YR8MQIQSHYPIWLS[WXLIEGXYEPVYRXMQIJSVERMRHMZMHYEPǧ
VSYXIFVSOIRMRXSXLVIIGSQTSRIRXW[MXLXLIKVIIRPMRIMRHMGEXMRKƈWGLIHYPIHXVEZIPXMQIƉERHXLIǧ
SVERKIPMRIWLS[MRKXLIƈRI\XXVMTWXEVXXMQIƉ8LI\E\MWMWQMRYXIWERHXLI]E\MWMWIEGLXVMT ǧ
0MKLX&PYIƈƻ\IHXVEZIPXMQIƉ XLIQMRMQYQXVEZIPXMQI[LMPIXLIZILMGPIMWMRQSXMSR8LMWǧ
MWXLIEPPKVIIRPMKLXWGIREVMSXLEXVITVIWIRXWXLIXLTIVGIRXMPISJXVMTXVEZIPXMQIWǧ
(EVO&PYIƈZEVMEFPIXVEZIPXMQIƉ XLIEHHMXMSREPXMQIWTIRXMRQSXMSRFI]SRHXLIƻ\IHǧ
XVEZIPXMQIEWMQTEGXIHF]XVEƽGHIXSYVWVIHPMKLXWIXGǧ
4YVTPIƈH[IPPXMQIƉ XLIXMQIZILMGPIWWTIRHWXEXMSREV][MXLMRGPSWITVS\MQMX]XSEVSYXIǧ
WXSTǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 193 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8;.+81=.3( .'.,7495ǧ
8LIWIHEXEZMWYEPM^EXMSRWGERFIYWIHXSMRWXERXP]EREP]^IWGLIHYPIIƽGMIRG]EGVSWWXLSYWERHWǧ
SJXVMTWǧ
+MKYVI GVIIRWLSXSJ7SYXI1IZIP7YR8MQI&REP]WMWc
ǧ
ǧ
-REHHMXMSRXSXLIGLEVXEFSZIMXGERFIMQTSVXERXXSWIILS[IEGLWXSTGSRXVMFYXIWXSXLIXSXEPǧ
VYRRMRKXMQISJXLIXVMT8LIJSPPS[MRKHEXEZMI[KMZIWEWXSTPIZIPFVIEOHS[RSJXVEZIPXMQIWǧ
FIX[IIRWIKQIRXWEW[IPPEWXSXEPVYRXMQI8LMWZMI[MWTEVXMGYPEVP]ZEPYEFPIJSVMRJVEWXVYGXYVISVǧ
XVERWMXTVMSVMX]TVSNIGXW[LIVIMXMWMQTSVXERXXSQIEWYVIXLIMQTEGXSJEGXMSRWWYGLEWWXSTǧ
STXMQM^EXMSRXVERWMXWMKREPTVMSVMX]ERHUYIYINYQTSVHIHMGEXIHFYWPERIW=SYGERMRWXERXP]ǧ
HIXIGX[LIVIWPS[HS[RWERHTIVJSVQERGIMWWYIWEVISGGYVVMRK%HHMXMSREPP]EW]SYQEOIǧ
MRJVEWXVYGXYVIMRZIWXQIRXW]SYGERUYMGOP]TIVJSVQFIJSVIEJXIVWXYHMIWXSFIXXIVYRHIVWXERHXLIǧ
MQTEGXSJXLSWIGLERKIWSRFSXLXVEZIPERHH[IPPXMQIW%WWLS[RMR*MKYVIFIPS[VYRXMQIWǧ
GSQTEVMWSRGEREPWSFIYWIHXSWIILS[ZILMGPIVYRXMQIWQE]FIEJJIGXIHF]WIEWSREPXVEƽG ǧ
VYRXMQIWJSV6SYXI[IVIKIRIVEPP]JEWXIV[IIOIRHWZW[IIOHE]Wǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 194 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8ǧ
+MKYVI GVIIRWLSXSJ7SYXI1IZIP7YRXMQI(SQTEVMWSRc
0EWXP] XLI 6YRXMQIW 1SHYPI TVSZMHIW ER EREP]WMW SJ EGXYEP ZIVWYW WGLIHYPIH VYRXMQIW ERH
WYKKIWXW WGLIHYPI QSHMƻGEXMSRW XLEX GSYPH TSXIRXMEPP] MQTVSZI SRXMQI TIVJSVQERGI JSV E
TEVXMGYPEV VSYXI *MKYVI WLS[W E TEVXMEP ZMI[ SJ WYKKIWXIH VYRXMQIW JSV 6SYXI 8LI VIH
RYQFIVW MRHMGEXI XLI GYVVIRX VYRRMRK XMQIW HIXIGXIH MRXLI +8*7 FIX[IIRXMQITSMRXW ERH XLI
FPEGO SRIW VITVIWIRX 7[MJXP]ƅW STXMQM^IH WYKKIWXMSRW 8LIWI WYKKIWXMSRW GERIEWMP] F] I\TSVXIH
MRGWZ JSVQEX JSV MQTSVX MRXS WXERHEVH WGLIHYPMRK WSJX[EVI ERH WMKRMƻGERXP] WTIIH YT XLI
TVSGIWW SJ VIWGLIHYPMRK VSYXIW
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 195 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8;.+81=.3( .'.,7495ǧ
+MKYVI GVIIRWLSXSJYKKIWXIH7YR8MQIWc
ǧ
ǧ
6YRXMQIWGERFIJYVXLIVEREP]^IHERHEHNYWXIHFEWIHSRXLIHMWXVMFYXMSRERHTIVGIRXMPIWSJǧ
VYRRMRKXMQIWJSVMRHMZMHYEPXVMTW*MKYVIWLS[WXLIHMWXVMFYXMSRSJVYRXMQIWJSVFSXLǧ
MRHMZMHYEPHMWXVMFYXMSRERHTIVGIRXMPIJSV6SYXIHYVMRKXLIWEQIXMQITIVMSH8LMWMRJSVQEXMSRǧ
EPPS[WWGLIHYPIVWXSUYMGOP]EWWIWWXMQIFERHWERHWGLIHYPIWJSVMRHMZMHYEPVSYXIWǧǧ
ǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 196 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8ǧ
+MKYVI GVIIRWLSXSJ7YR8MQIW)MWXVMFYXMSRWERH5IVGIRXMPIW
c
ǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 197 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8;.+81=.3( .'.,7495ǧ
TIIH2ET2SHYPIc
8LI7TIIH1ET1SHYPIIREFPIW]SYXSUYMGOP]ZMWYEPM^IZILMGPIWTIIHWERHH[IPPXMQIWEGVSWWǧ
ER]GSVVMHSVERHSZIVER]XMQITIVMSH8LMWMWTEVXMGYPEVP]YWIJYPXSƻRH[LIVIZILMGPIWTIIHWEVIǧ
WPS[MRKHS[RWSXLEX]SYGERJSGYW]SYVTPERRMRKIJJSVXWSRXLIVMKLXVSYXIWERHVSEH[E]ǧ
WIKQIRXW=SYHSRƅXEP[E]WLEZIXSMRZIWXMREPEVKITVSNIGXGSZIVMRKERIRXMVIVSYXI MXGERSJXIRǧ
FIQSVIMQTEGXJYPXSJSGYWSROI]TVSFPIQEVIEWERHMRXIVWIGXMSRWǧǧ
ǧ
/I]*IEXYVIW ǧ
Ɣ *MRHVSYXIWIKQIRXWERHMRXIVWIGXMSRWGEYWMRKEZSMHEFPITIVJSVQERGIMWWYIWǧ
Ɣ 'VIEXIMRXYMXMZIZMWYEPM^EXMSRWSJZILMGPIWTIIHWERHH[IPPXMQIWJSVER]VSYXIERHǧ
HMVIGXMSRǧ
Ɣ 5YERXMJ]ERHGSQQYRMGEXIXLIMQTEGXSJMRJVEWXVYGXYVITVSNIGXWSRZILMGPIWTIIHWERHǧ
H[IPPXMQIWǧ
ǧ
7MQMPEVXSXVEHMXMSREPXVEƽGZMI[WJSYRHMR+SSKPI1ETWERHSXLIVQETTMRKETTPMGEXMSRWXLIǧ
ZILMGPIWTIIHQSHYPIZMWYEPM^IWWTIIHWSREVSYXIXLVSYKLEWMQTPIGSPSVGSHI7IKQIRXW[MXLǧ
JEWXIVZILMGPIWTIIHWEVIGSPSVIHKVIIRQSHIVEXIWTIIHWMR]IPPS[ERHWPS[IVWIKQIRXWMRVIHǧ
EWWLS[RMR*MKYVI FIPS[=SYGERQSHMJ]XLITEVEQIXIVWJSVXLIWTIIHPIKIRHXSLMKLPMKLXǧ
IMXLIVWPS[IVSVJEWXIVEZIVEKIWTIIHWSREVSYXI8LIKVE]GMVGPIWVITVIWIRXWXSTWERHXLIWM^ISJǧ
XLIGMVGPIMRHMGEXIWXLIEZIVEKIH[IPPXMQI=SYGERSFXEMRQSVIHIXEMPIHMRJSVQEXMSREFSYXEWXSTǧ
SVVSYXIWIKQIRXF]GPMGOMRKSRMXǧǧ
ǧ
0MOIEPP7[MJXP]QSHYPIW]SYGERQIEWYVILS[ZILMGPIWTIIHWGLERKISZIVXMQI8LMWMWǧ
TEVXMGYPEVP]YWIJYPJSVQIEWYVMRKLS[TIVJSVQERGIMWGLERKMRKSZIVXMQI3RGI]SYQEOIEǧ
WGLIHYPISVMRJVEWXVYGXYVIGLERKI]SYGERMQQIHMEXIP]FIKMRXSQIEWYVIERHUYERXMJ]MXWǧ
IJJIGXMZIRIWWǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 198 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8ǧ
+MKYVI GVIIRWLSXSJ7SYXI1IZIPTIIH2ETcc
ǧ
ǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 199 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8;.+81=.3( .'.,7495ǧ
8VEMRMRK5PERJSV7IEP8MQI'YW&VVMZEPc
5VIHMGXMSRWERH&REP]XMGWXS.QTVSZIc
IVZMGI6YEPMX]ERH7IPMEFMPMX]c
7[MJXP]TVMHIWMXWIPJSRTVSZMHMRKERMRXYMXMZIIEW]XSYWIHIWMKRXLEXQEOIWXVEMRMRKEZEPYEFPIǧ
EHHMXMSRFYXRSXEVIUYMVIHTEVXSJIEGLYWIVƅWSRFSEVHMRK8VEMRMRKMWGSRHYGXIHF]SYVXIEQSJǧ
LMKLP]I\TIVMIRGIH'YWXSQIV7YGGIWW1EREKIVWERH[MPPFIPIHERHGSSVHMREXIHF]XLIǧ
HIWMKREXIH'YWXSQIV7YGGIWW4VSNIGX1EREKIV;ITVSZMHIEZEVMIX]SJXVEMRMRKVIWSYVGIW ǧ
Ɣ 3RISRSRIERHKVSYTXVEMRMRKWGSRHYGXIHZMEZMHISGSRJIVIRGI[MXLPMZIWGVIIRWLEVMRKǧ
SRYWIVƅWS[RGSQTYXIVWǧ
Ɣ 4VIWIRXEXMSRWX]PIXVEMRMRKWZMEZMHISGSRJIVIRGIXSPEVKIKVSYTWǧ
Ɣ -RTIVWSRSRWMXIXVEMRMRKXSKVSYTWSJER]WM^ILERHWSR[MXLYWIVWƅHIZMGIWǧ
Ɣ %HLSGXVEMRMRKWYTTSVXJSVRI[SVVIXYVRMRKYWIVWǧ
Ɣ 4VSNIGXSVSFNIGXMZIFEWIHXVEMRMRKWJSVWTIGMƻGYWIVWSVXIEQWFEWIHSRXLIMVRIIHWǧ
Ɣ 6IGSVHIHZMHISXVEMRMRKWXLEXGERFIWLEVIHSVLSWXIHMRXIVREPP]EX&&&ǧ
ǧ
0EWXP]XLI7[MJXP](EWLFSEVHGSRXEMRWEƈ*VIUYIRXP]%WOIH5YIWXMSRWƉVIWSYVGIPMFVEV]GLEXǧ
WYTTSVXXSGSRXEGXE'YWXSQIV7YGGIWW1EREKIV RSXEFSX
ERHSJGSYVWIYWIVWGEREP[E]Wǧ
VIEGLSYXXSXLIMVHIWMKREXIH4VSNIGX1EREKIVǧǧ
ǧ
;ILMKLP]VIGSQQIRHXVEMRMRKJSVMRXIVREPƈXVEMRIVWƉERH&&&WXEJJ[LS[MPPFIWYTTSVXMRKSXLIVǧ
YWIVWMRGPYHMRKVIWTSRWIWXSGSQQSRMWWYIWXLEXQE]EVMWI8VEMRMRKERHSRWMXIWIWWMSRW[MPPǧ
FIGSSVHMREXIHERHPIHF]XLI4VSNIGX1EREKIVEWWMWXIHF]SXLIVQIQFIVWSJXLI7[MJXP]XIEQǧǧ
ǧ
(ITIRHMRKSRXLIRYQFIVSJHIWMVIHYWIVW[IVIGSQQIRHEXPIEWXX[S
HE]WSJMRTIVWSRǧ
XVEMRMRKXSIRWYVIEPPHITEVXQIRXWEVIIUYMTTIHXSFIKMRKIXXMRKZEPYISYXSJ7[MJXP]MQQIHMEXIP]ǧ
8LMW[MPPFIHIXIVQMRIH[MXLXLI4VSNIGX1EREKIVHYVMRKXLIOMGOSJJGEPPSVQIIXMRK0MZIERHǧ
VIGSVHIHSRPMRIXVEMRMRKQEXIVMEPW[MPPFIEZEMPEFPIXS&&&XLVSYKLXLI4VSNIGX1EREKIVEXER]ǧ
XMQIǧ
ǧ
cc
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ
5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQc
(MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.) c ǧ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 200 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8ǧ
.QTPIQIRXEXMSR5PERJSV7IEP8MQIc
'YW&VVMZEP5VIHMGXMSRWERH&REP]XMGWXSc
.QTVSZIIVZMGI6YEPMX]ERH7IPMEFMPMX]c
8LIJSPPS[MRKXEFPITVSZMHIWERSZIVZMI[SJXLITVSGIWWERHXMQIPMRIJSVWIXYTERHGSRƻKYVEXMSRǧ
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3.A.b
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3.A.b
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3.A.b
Packet Pg. 203 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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3.A.b
Packet Pg. 204 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 205 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
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DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 206 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
June 2019
Exhibit C
Project Schedule
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 207 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
June 2019
Implementation Plan for Real-Time Bus Arrival Predictions and Analytics to
Improve Service Quality and Reliability
The following table provides an overview of the process and timeline for set-up and
configuration. From start to finish, the entire set-up and configuration process can
take between eight (8) to 12 weeks depending on issues that may be encountered
with data feeds and whether or not there is an existing message and voice number
or if a new one must be created. (Completing transfer of leasing and connectivity for
an existing number may take additional time.)
Step Who is Responsible Timeline
Step One: Review GTFS and GPS
data
Swiftly staff reviews current data and
notifies agency if changes are needed
to create a real-time feed.
Swiftly Team will review
GTFS and GPS data.
Starting from our
Notice to Proceed,
this process may take
up to 8 weeks to fully
complete, depending
on issues
encountered in the
feeds
Step Two: Data Integration
Integrates with your existing AVL and
GTFS information.
Swiftly Team will
complete data integration
and validation
2 weeks
Step Three: Perform Initial Testing
Swiftly analyzes and provides
documented records of AVL reports,
real-time prediction accuracy, and
system on-time performance. Swiftly
and agency tests customer interfaces.
Swiftly Team + BBB 4-6 weeks
Step Four: Launch GTFS, GTFS-rt,
web and mobile apps
Swiftly works with BBB to launch new
passenger web and mobile apps and
integration into message and voice
services. Launch includes a press
release, social
media assets, vehicle and bus stop
advertisements, etc..
Swiftly Team + BBB 8-12 weeks
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 208 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
June 2019
Exhibit D
Fee, Budget, and Compensation Schedule
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 209 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
June 2019
Fee Schedules
Solution for Real-Time Bus Arrival Predictions to Customers (Swiftly Transitime)
Line Description Unit Quantity Unit Price Extended Price
One-Time or Capital Costs
1Project management services
Included in Line 7.
$0 $0
2System set-up, configuration, and documentation $0 $0
3
Customer and/or agency website set-up and
marketing services $0 $0
4Training (staff) $0 $0
5Application and software licenses $0 $0
6Testing of custom features and functions $0 $0
7Swiftly platform initial setup and configuration Route 20 $500.00 $10,000.00
TOTAL ONE-TIME COSTS $10,000
Monthly Service Fees
8
Swiftly Transitime Real-Time Passenger
Information Vehicle Up to 199
$33.50 /
vehicle / month
$6,666.67 /
month
9Swiftly Live Map Module VehicleUp to 199 N/A $0
10 Hosting, computer and network services Included in Line 8 $0 $0
11 SMS & IVR Services
1
5,000
SMS / IVR 5 $125 $625.00 / month
DISCOUNT: 20% Discount on Swiftly Transitime when purchased with Swiftly Insights
-$1,333.33 /
month
TOTAL MONTHLY COST $6,083.33
TOTAL ANNUAL COST $71,500
Notes for Table A:
1 SMS & Voice Limits: Up to a combined 5,000 SMS and voice calls are included per
month for US customers only. Each additional 5,000 combined SMS and voice calls
per month costs up to $125. Depending on expected message volumes, this monthly
cost may be reduced. The estimated cost of $625.00 per month would be for up to a
combined 30,000 SMS and voice calls per month (the first 5,000 at no additional cost
and each additional 5,000 at a cost of $125 per month). This cost will vary depending
on the actual number of messages and calls.
2 SMS and Voice Charges contingency: $1,500 is added to the annual budget as a
contingency to cover an estimated 5,000 SMS or IVR calls per month should they
exceed 30,000 calls/texts, making the annual total cost per year not to exceed $73,000
estimated.
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 210 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
June 2019
Milestone Payment Schedule – Onetime Costs for Real-Time Customer
Predictions (Swiftly Transitime)
Milestone Description Payment
1. Lines 1-3 x System set-up, configuration, and documentation completed
x Customer and/or agency website set-up and marketing services
$5,000
2. Lines 4-7 x Training, licensing, and testing of custom features and functions
x Swiftly platform initial set-up and configuration for 20 routes completed
x 30-day test period completed
x Acceptance of system by BBB
$5,000
Transit Analytics Dashboard (Swiftly Insights)
Line Description Unit Quantity Unit Price Extended Price
One-Time of Capital Costs
1Project management services
Included in Table A,
Line 7.
$0 $0
2System set-up, configuration, and documentation $0 $0
3
Customer and/or agency website set-up and
marketing services $0 $0
4Training (staff) $0 $0
5Application and software licenses $0 $0
6Testing of custom features and functions $0 $0
7Swiftly platform initial setup and configuration $0 $0
TOTAL ONE-TIME COSTS $0
Monthly Service Fees
8Swiftly GPS Playback Module VehicleUp to 199
$20.10 /
vehicle / month
$4,000.00 /
month
9Swiftly On-Time Performance Module VehicleUp to 199
$20.10 /
vehicle / month
$4,000.00 /
month
10 Swiftly Headways Module Vehicle Up to 199
$20.10 /
vehicle / month
$4,000.00 /
month
11 Swiftly Vehicle Speed Module Vehicle Up to 199
$20.10 /
vehicle / month
$4,000.00 /
month
12 Swiftly Run-Times Module Vehicle Up to 199
$20.10 /
vehicle / month
$4,000.00 /
month
13 Hosting, computer and network services Included in Lines 8-12 $0 $0
DISCOUNT: Bulk pricing discount equivalent to two modules (monthly cost)
-$8,000.00 /
month
TOTAL MONTHLY COST $12,000.00
TOTAL ANNUAL COST $144,000.00
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 211 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
June 2019
The total amount paid by the City under this Agreement during the Term and Option
Term shall not exceed $878,000.
Compensation to City if Uptime Minimum Requirements are Not Met
Swiftly, Inc. commits to a minimum uptime percentage of 99.9%, calculated monthly.
The following service credits to the City apply should the monthly uptime percentage
drop below 99.5% for any month of service.
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 212 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
June 2019
Exhibit E
Insurance Requirements
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B
3.A.b
Packet Pg. 213 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
June 2019
Exhibit E
Insurance Requirements
Consultant shall procure and maintain for the duration of the Agreement insurance against
claims that may arise from or in connection with the performance of the work hereunder
by the Consultant, its agents, representatives, employees or subcontractors.
Minimum Scope and Limits of Insurance
Coverage shall be at least as broad as:
1. Commercial General Liability (CGL): Insurance Services Office Form CG 00 01
covering CGL on an “occurrence” basis, including products and completed operations,
property damage, bodily injury and personal and advertising injury, with limits of no
less than $1,000,000 per occurrence. If a general aggregate limit applies, either the
general aggregate limit shall apply separately to this project/location (Insurance Services
Office Form CG 25 04) or the general aggregate limit shall be twice the required
occurrence limit.
2. Automobile Liability: Insurance Services Office Form CA 00 01 covering Code 1 (any
auto), or if Consultant has no owned autos, Code 8 (hired) and Code 9 (non-owned),
with limits of no less than $1,000,000 per accident for bodily injury and property
damage.
3. Workers’ Compensation: Workers’ Compensation insurance as required by the State
of California, with Statutory Limits and Employers’ Liability Insurance with limits of
no less than $1,000,000 per accident for bodily injury or disease (see footnote #1).
4. Technology Professional Errors and Omissions/Cyber Liability: Insurance with a
limit of not less than $1,000,000 per occurrence or claim/$2,000,000 in the annual
aggregate. Coverage shall be sufficiently broad to respond to the duties and obligations
undertaken by Consultant in this Agreement and shall include, but not be limited to,
claims involving infringement of intellectual property, including but not limited to
infringement of copyright, trademark, invasion of privacy violations, information theft,
release of private information, alteration of electronic information, extortion, and
network security. The policy shall also provide coverage for breach response costs,
regulatory fines and penalties, and credit monitoring expenses with limits sufficient to
respond to these obligations. Further, the policy shall include, or be endorsed to include
property damage liability coverage for damage to, alteration of, loss of, or destruction of
electronic data or information “property” of the City of Santa Monica in the care,
custody, and control of the Consultant.
If the Consultant maintains broader coverage or higher limits than the minimums shown
above, the City of Santa Monica requires and shall be entitled to any broader coverage and
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higher limits maintained by the Contractor. Any available insurance proceeds in excess of
the specified minimum limits of insurance and coverage shall be available to the City of
Santa Monica.
Other Insurance Provisions
1. The insurance policies are to contain, or be endorsed to contain, the following
provisions:
a. Additional Insured Status: The City of Santa Monica, its officers, officials,
employees and volunteers are to be covered as additional insureds on the CGL
policy with respect to liability arising out of work or operations performed by or on
behalf of Consultant including materials, parts, or equipment furnished in
connection with such work or operations. CGL coverage can be provided in the
form of an endorsement to the Consultant’s insurance (at least as broad as
Insurance Services Office Form CG 20 10 11 85, or if not available, through the
addition of a combination of (1) CG 20 10, CG 20 26, CG 20 33, or CG 20 38
and (2) CG 20 37).
b. Primary Coverage: For any claims related to this Agreement, the Consultant’s
insurance shall be primary coverage at least as broad as Insurance Services Offices
Form CG 20 01 04 13 as respects the City of Santa Monica, its officers, officials,
employees and volunteers. Any insurance or self-insurance maintained by the City
of Santa Monica, its officers, officials, employees or volunteers shall be in excess of
the Consultant’s insurance and shall not contribute with it.
c. Notice of Cancellation: Each insurance policy required herein shall state that
coverage shall not be cancelled except after notice has been given to the City of
Santa Monica.
d. Waiver of Subrogation: Consultant hereby grants to the City of Santa Monica a
waiver of any right of subrogation which any insurer of said Consultant may acquire
against the City of Santa Monica by virtue of payment of any loss. Consultant agrees
to obtain any endorsement that may be necessary to affect this waiver of
subrogation, but this provision applies regardless of whether or not the City of Santa
Monica has received a waiver of subrogation endorsement from the insurer.
Self-Insured Retentions
Self-insured retentions must be declared to and approved by the City of Santa Monica. The
City of Santa Monica may require the Consultant to purchase coverage with a lower
deductible or retention or provide satisfactory proof of ability to pay losses and related
investigations, claim administration, and defense expenses within the retention. The policy
language shall provide, or be endorsed to provide, that the self-insured retention may be
satisfied by either the named insured or City of Santa Monica.
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Acceptability of Insurers
Insurance is to be placed with insurers authorized to conduct business in California with a
current A.M. Best rating of no less than A:VII, unless otherwise acceptable to the City of
Santa Monica.
Claims Made Policies
1. If the Professional Liability policy provides “claims made” coverage:
a. The Retroactive Date must be shown and must be before the date of this Agreement
or the start of work.
b. The insurance must be maintained, and evidence of insurance must be provided
for at least 5 years after completion of work.
c. If the policy is cancelled or not renewed, and not replaced with another “claims
made” policy form with a Retroactive Date prior to the effective Agreement date,
the Consultant must purchase “extended reporting” coverage for a minimum of 5
years after completion of work.
Verification of Coverage
Consultant shall furnish the City of Santa Monica with original certificates and amendatory
endorsements (or copies of the applicable policy language effecting coverage provided by
this clause). All certificates and endorsements are to be received and approved by the City
of Santa Monica before work commences. However, failure to obtain required documents
prior to the work beginning shall not waive the Consultant’s obligation to provide them.
The City of Santa Monica reserves the right to require complete, certified copies of all
required insurance policies, including the endorsements required herein, at any time.
Failure to Maintain Insurance Coverage
If Consultant, for any reason, fails to maintain insurance coverage which is required
pursuant to this Agreement, the same shall be deemed a material breach of contract. The
City of Santa Monica, at its sole option, may terminate this Agreement and obtain damages
from the Consultant resulting from said breach. Alternatively, the City of Santa Monica
may purchase such coverage (but has no special obligation to do so), and without further
notice to the Consultant, the City may deduct from sums due to the Consultant any
premium costs advanced by the City for such insurance.
Subcontractors
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Consultant shall require and verify that all subcontractors maintain insurance meeting all
the requirements stated herein. All exceptions must be approved in writing by the Risk
Manager.
Footnotes
# 1: Workers’ Compensation insurance coverage is not required if the Consultant does
not have employees. The Consultant must, however, execute the City’s Workers’
Compensation Coverage Exemption Declaration Form.
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Packet Pg. 217 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
CITY OF SANTA MONICA
OAKS INITIATIVE NOTICE
NOTICE TO APPLICANTS, BIDDERS, PROPOSERS
AND OTHERS SEEKING DISCRETIONARY PERMITS, CONTRACTS,
OR OTHER BENEFITS FROM THE CITY OF SANTA MONICA
Santa Monica’s voters adopted a City Charter amendment commonly known as
the Oaks Initiative. The Oaks Initiative requires the City to provide this notice and
information about the Initiative’s requirements. You may obtain a full copy of the Initiative’s
text from the City Clerk.
This information is required by City Charter Article XXII—Taxpayer Protection. It
prohibits a public official from receiving, and a person or entity from conferring, specified
personal benefits or campaign advantages from a person or entity after the official votes,
or otherwise takes official action, to award a “public benefit” to that person or entity. The
prohibition applies within and outside of the geographical boundaries of Santa Monica.
All persons or entities applying or receiving public benefits from the City of Santa
Monica shall provide the names of trustees, directors, partners, and officers, and names
of persons with more than a 10% equity, participation or revenue interest. An exception
exists for persons serving in those capacities as volunteers, without compensation, for
organizations exempt from income taxes under Section 501(c)(3), (4), or (6), of the
Internal Revenue Code. However, this exception does not apply if the organization is a
political committee or controls political committees. Examples of a “public benefit” include
public contracts to provide goods or services worth more than $25,000 or a land use
approval worth more than $25,000 over a 12-month period.
In order to facilitate compliance with the requirements of the Oaks Initiative, the City
compiles and maintains certain information. That information includes the name of any
person or persons who is seeking a “public benefit.” If the “public benefit” is sought by an
entity, rather than an individual person, the information includes the name of every person
who is: (a) trustee, (b) director, (c) partner, (d) officer, or has (e) more than a ten percent
interest in the entity. Therefore, if you are seeking a “public benefit” covered by the Oaks
Initiative, you must supply that information on the Oaks Initiative Disclosure Form. This
information must be updated and supplied every 12 months.
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CITY OF SANTA MONICA
OAKS INITIATIVE DISCLOSURE FORM
In order to facilitate compliance with the requirements of the Oaks Initiative, the City compiles
and maintains certain information. That information includes the name of any person or persons
who is seeking a “public benefit.” If the “public benefit” is sought by an entity, rather than an
individual person, the information includes the name of every person who is: (a) trustee, (b)
director, (c) partner, (d) officer, or has (e) more than a ten percent interest in the entity.
Public benefits include:
1. Personal services contracts in excess of $25,000 over any 12-month period;
2. Sale of material, equipment or supplies to the City in excess of $25,000 over a 12-month
period;
3. Purchase, sale or lease of real property to or from the City in excess of $25,000 over a 12-
month period;
4. Non-competitive franchise awards with gross revenue of $50,000 or more in any 12-month
period;
5. Land use variance, special use permit, or other exception to an established land use plan,
where the decision has a value in excess of $25,000;
6. Tax “abatement, exception, or benefit” of a value in excess of $5,000 in any 12-month
period; or
7. Payment of “cash or specie” of a net value to the recipient of $10,000 in any 12-month
period.
Name(s) of persons or entities receiving public benefit:
Name(s) of trustees, directors, partners, and officers:
Name(s) of persons with more than a 10% equity, participation, or revenue interest:
Prepared by: ____________________________Title: __________________________
Signature: ______________________________________ Date: ________________
Email: ____________________________________ Phone: ____________________
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Packet Pg. 219 Attachment: Swiftly_OAKS INITIATIVE FORM Signed 2.15.2022 (4772 : First Modification to Contract with Swiftly, Ltd.)