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SR 01-25-2022 3F City Council Report City Council Meeting: January 25, 2022 Agenda Item: 3.F 1 of 3 To: Mayor and City Council From: David Martin, Director, Building & Safety Subject: Approval of Third Modification to Software Maintenance and Support Agreement with Accela, Inc. for the City's Permit and Land Management System Recommended Action Staff recommends that the City Council authorize the City Manager to negotiate and execute a third modification to agreement #9509 in the amount of $173,888 with Accela, Inc., a California-based company, to provide services for the City’s permit and land management software: Accela Automation, for the Community Development Department. This will result in a thirteen (13) year amended agreement with a new total amount not to exceed $972,029, with future year funding contingent on Council budget approval. Summary Accela Automation (“Accela”) is the City’s principal permit and land management system that is widely used by several City departments for processing, recording, and tracking of records such as permitting, land use entitlements, inspections, code enforcement cases, and cashiering. The public uses Accela’s Citizen Access portal to submit applications, view status, and pay fees online. The City is in the process of developing and implementing a new, alternate permit system. During this time, maintenance of the Accela system is critical to ensure it continues to operate properly. The current Software License Agreement (“Agreement”) with Accela will expire on February 21, 2022. Staff recommends extending the Agreement with Accela, Inc. for an additional period of up to three years to maintain the support services necessary for the system’s functionality. The requested amendment is in the amount of $173,888 for a total contract amount not to exceed $972,029. 3.F Packet Pg. 63 2 of 3 Discussion Approximately 300 employees across several City departments use Accela Automation to manage planning applications, plan reviews, several different types of permits, inspections, Code Enforcement cases, collections, and land management information. Residents and business owners use Accela’s Citizen Access web portal to apply for permits, pay outstanding fees, and research records online. The system also integrates with the City’s GIS system for reporting out useful data. Software maintenance and support services are essential to ensure business continuity, receive system updates and product support, and maintain compliance with building regulatory requirements. In 2020, the City’s Internal Auditor, Moss Adams, reviewed the City’s permitting processes and technologies and recommended many operational, policy, and technology changes to help improve the customer experience and conduct permit review and other functions more efficiently. Based on these recommendations, Community Development has partnered with the Information Services Department to design and implement a new permit solution to replace Accela. However, this project will take at least two years to complete, in which time maintenance and support are required from Accela. Accela Automation is a proprietary system. As such, Accela is the only vendor that can provide system updates, product support, and preserve the functionality of the system. Extending the maintenance agreement with Accela ensures the City will continue to retain its ability to provide permitting and other services to the public. If the City opts to pursue a land management system from a different vendor, this third modification does include a provision that allows the early termination of the Agreement with a minimum of 60 days’ notice prior to the annual renewal date. Annual maintenance for Accela Automation is currently budgeted within the Building and Safety Division. 3.F Packet Pg. 64 3 of 3 Past Council Actions Meeting Date Description 11/22/11 (attachment A) Original bid and award of agreement with Accela, Inc. for Accela Automation 03/28/17 (attachment B) Most recent modification to agreement with Accela, Inc. Financial Impacts and Budget Actions Staff seeks authority to extend the term and increase the amount of the agreement with Accela, Inc. for its Accela Automation software. Funding is available in the Building and Safety Division’s annual budget. Future year funding is included in the Community Development Department’s maintenance of effort budget and is contingent on Council budget approval. Agreement Modification Request Agreement # Current Authorized Amount FY 2021-22 Budget Modified Request Amount Dept. Account # Future Year Modification Request Amount Total Revised Contract Amount 9509 $798,141 $0 01700004.529230 $173,888 $972,029 Prepared By: Kevin Purcell, Principal Administrative Analyst Approved Forwarded to Council Attachments: A. November 22, 2011 Staff Report (web link) B. March 28, 2017 Staff Report (web link) C. Accella Automation 9509 License Agreement D. Accela Automation 9509 Maintenance Agreement E. Accela Automation 9509 License Agreement 1st Modification F. Accela Automation 9509 Maintenance Agreement 1st Modification G. Accella Automation 9509 Insurance 3.F Packet Pg. 65 3.F.c Packet Pg. 66 Attachment: Accella Automation 9509 License Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.c Packet Pg. 67 Attachment: Accella Automation 9509 License Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.c Packet Pg. 68 Attachment: Accella Automation 9509 License Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.c Packet Pg. 69 Attachment: Accella Automation 9509 License Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.c Packet Pg. 70 Attachment: Accella Automation 9509 License Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.c Packet Pg. 71 Attachment: Accella Automation 9509 License Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.c Packet Pg. 72 Attachment: Accella Automation 9509 License Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.c Packet Pg. 73 Attachment: 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Maintenance Contract Renewal) 3.F.c Packet Pg. 127 Attachment: Accella Automation 9509 License Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.c Packet Pg. 128 Attachment: Accella Automation 9509 License Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.c Packet Pg. 129 Attachment: Accella Automation 9509 License Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.c Packet Pg. 130 Attachment: Accella Automation 9509 License Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.c Packet Pg. 131 Attachment: Accella Automation 9509 License Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.c Packet Pg. 132 Attachment: Accella Automation 9509 License Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.c Packet Pg. 133 Attachment: Accella Automation 9509 License Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.c Packet Pg. 134 Attachment: Accella Automation 9509 License Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.c Packet Pg. 135 Attachment: Accella Automation 9509 License Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.c Packet Pg. 136 Attachment: Accella Automation 9509 License Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.c Packet Pg. 137 Attachment: Accella Automation 9509 License Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.c Packet Pg. 138 Attachment: Accella Automation 9509 License Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.c Packet Pg. 139 Attachment: Accella Automation 9509 License Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.d Packet Pg. 140 Attachment: Accela Automation 9509 Maintenance Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.d Packet Pg. 141 Attachment: Accela Automation 9509 Maintenance Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.d Packet Pg. 142 Attachment: Accela Automation 9509 Maintenance Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.d Packet Pg. 143 Attachment: Accela Automation 9509 Maintenance Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.d Packet Pg. 144 Attachment: Accela Automation 9509 Maintenance Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.d Packet Pg. 145 Attachment: Accela Automation 9509 Maintenance Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.d Packet Pg. 146 Attachment: Accela Automation 9509 Maintenance Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.d Packet Pg. 147 Attachment: Accela Automation 9509 Maintenance Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.d Packet Pg. 148 Attachment: Accela Automation 9509 Maintenance Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.d Packet Pg. 149 Attachment: Accela Automation 9509 Maintenance Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.d Packet Pg. 150 Attachment: Accela Automation 9509 Maintenance Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.d Packet Pg. 151 Attachment: Accela Automation 9509 Maintenance Agreement (4872 : Accela Automation Maintenance Contract Renewal) 3.F.d Packet Pg. 152 Attachment: Accela Automation 9509 Maintenance Agreement (4872 : Accela Automation Maintenance Contract Renewal) FIRST MODIFICATION OF AGREEMENT NO. 9509 (CCS) This First Modification of Agreement Number 9509 (CCS) ("First Modification"), en­ tered into as of Avgi.._ll\5-t_ 27 __ , 2014, by and between the City of Santa Monica, a municipal corporation ("City"), and Accela Inc. is made with reference to the follow­ ing: RECITALS A.On or about February 14, 2012, the City and Accela Inc. entered into Agreement Number 9509 (CCS) for a purchase of the web based land management system used by the City of Santa Monica's Planning and Community Development De­ partment, Public Works Department, and Fire Department. B.The City and Accela Inc. desire to modify the Original Agreement to include addi­ tional services to be performed by Accela Inc. and to increase the contract price to pay for those additional services. TERMS AND CONDITIONS Now, therefore, the undersigned parties do hereby mutually agree to modify the Orig­ inal Agreement as follows: 1.Section 4 of the Original Agreement entitled "Installation and Configuration of the System; Software Services" shall be modified by adding the following para­ graph: F.Additional Services. Accela Inc. will perform all of the additional services ("Project Change Descript/Task Summary") described in Ex­ hibit 6. Accela Inc. will complete the Additional Services in accordance with Exhibit 6. 2.The first paragraph of the Section 6 of the Original Agreement entitled "License Fees and Support Services Fees" shall be modified to the following paragraph: City shall pay to Vendor an amount up to $367,169.20 as specified in Exhibits 3 and 5 and incorporated by reference. This price includes software, services, and travel-related expenses. 3.Section 6 of the Original Agreement entitled "License Fees and Support Services Fees" shall be modified by adding the following paragraph: D.Additional Services. The City will compensate Accela Inc. for the Ad­ ditional Services in an amount not to exceed $21,000.00, as set forth in Exhibit 6. 4.Exhibit 6 is attached hereto and incorporated herein by this reference. 1 3.F.e Packet Pg. 153 Attachment: Accela Automation 9509 License Agreement 1st Modification (4872 : Accela Automation Maintenance Contract Renewal) 3.F.e Packet Pg. 154 Attachment: Accela Automation 9509 License Agreement 1st Modification (4872 : Accela Automation Maintenance Contract Renewal) 3.F.e Packet Pg. 155 Attachment: Accela Automation 9509 License Agreement 1st Modification (4872 : Accela Automation Maintenance Contract Renewal) 3.F.e Packet Pg. 156 Attachment: Accela Automation 9509 License Agreement 1st Modification (4872 : Accela Automation Maintenance Contract Renewal) 3.F.f Packet Pg. 157 Attachment: Accela Automation 9509 Maintenance Agreement 1st Modification (4872 : Accela Automation Maintenance Contract Renewal) 3.F.f Packet Pg. 158 Attachment: Accela Automation 9509 Maintenance Agreement 1st Modification (4872 : Accela Automation Maintenance Contract Renewal) 3.F.f Packet Pg. 159 Attachment: Accela Automation 9509 Maintenance Agreement 1st Modification (4872 : Accela Automation Maintenance Contract Renewal) SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. INSURER(S) AFFORDING COVERAGE INSURER F : INSURER E : INSURER D : INSURER C : INSURER B : INSURER A : NAIC # NAME:CONTACT (A/C, No):FAX E-MAILADDRESS: PRODUCER (A/C, No, Ext):PHONE INSURED REVISION NUMBER:CERTIFICATE NUMBER:COVERAGES IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. OTHER: (Per accident) (Ea accident) $ $ N / A SUBR WVD ADDL INSD THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THISCERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. $ $ $ $PROPERTY DAMAGE BODILY INJURY (Per accident) BODILY INJURY (Per person) COMBINED SINGLE LIMIT AUTOS ONLY AUTOSAUTOS ONLY NON-OWNED SCHEDULEDOWNED ANY AUTO AUTOMOBILE LIABILITY Y / N WORKERS COMPENSATION AND EMPLOYERS' LIABILITY OFFICER/MEMBER EXCLUDED?(Mandatory in NH) DESCRIPTION OF OPERATIONS belowIf yes, describe under ANY PROPRIETOR/PARTNER/EXECUTIVE $ $ $ E.L. DISEASE - POLICY LIMIT E.L. DISEASE - EA EMPLOYEE E.L. EACH ACCIDENT EROTH-STATUTEPER LIMITS(MM/DD/YYYY)POLICY EXP(MM/DD/YYYY)POLICY EFFPOLICY NUMBERTYPE OF INSURANCELTRINSR DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) EXCESS LIAB UMBRELLA LIAB $EACH OCCURRENCE $AGGREGATE $ OCCUR CLAIMS-MADE DED RETENTION$ $PRODUCTS - COMP/OP AGG $GENERAL AGGREGATE $PERSONAL & ADV INJURY $MED EXP (Any one person) $EACH OCCURRENCE DAMAGE TO RENTED $PREMISES (Ea occurrence) COMMERCIAL GENERAL LIABILITY CLAIMS-MADE OCCUR GEN'L AGGREGATE LIMIT APPLIES PER: POLICY PRO-JECT LOC CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/YYYY) CANCELLATION AUTHORIZED REPRESENTATIVE ACORD 25 (2016/03) © 1988-2015 ACORD CORPORATION. All rights reserved. CERTIFICATE HOLDER The ACORD name and logo are registered marks of ACORD HIREDAUTOS ONLY 9/15/2021 ABD Insurance & Financial Services 777 Mariners Island Blvd Suite 250 San Mateo, CA 94404 650-488-8565 www.theabdteam.com Rod Sockolov Cert Request TechCertRequest@theabdteam.com Accela, Inc. 2633 Camino Ramon Suite 500 San Ramon CA 94583 63914379 3 3 City of Santa Monica is Additional Insured as respects General Liability but only to the extent required by written contract or written agreement. City of Santa Monica Its officials, officers, employees & volunteers 1685 Main Street, #110 Santa Monica, CA 90401 RE: All Operations of the Named Insured. Waiver of Subrogation applies to Workers' Compensation. 1,000,000 1,000,000 10,000 1,000,000 2,000,000 2,000,000 1,000,000 1,000Physical Dmg.Deductible 10,000,000 10,000,000 1,000,000 1,000,000 1,000,000 A 3604-91-08 9/1/2021 9/1/20223 3 3 A 7359-95-44 9/1/2021 9/1/2022 3 3 A 7818-52-90 9/1/2021 9/1/202233 B 7175-62-53 9/1/2021 9/1/2022 3 N C Errors & Omissions w/ Cyber EET 13707 01 9/1/2021 9/1/2022 Limit $5,000,000 per occurrence Limit: $5,000,000 Aggregate Federal Insurance Company 20281 Chubb Indemnity Insurance Company 12777 Hudson Excess Insurance Company 14484 63914379 | 16254 | 21-22 All/E&O $5M | Patra (1) | 9/15/2021 2:41:04 PM (PDT) | Page 1 of 3 3.F.g Packet Pg. 160 Attachment: Accella Automation 9509 Insurance (4872 : Accela Automation Maintenance Contract Renewal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›MJ SV SVKERM^EXMSRW XLI I\XIRXXLI TIVWSR SV SVKER 4IVWSRW ERH XLIRSRP] GSRXVEGX MR XLI 7GLIHYPI TVSZMHI 9RHIV;LS M^EXMSR  HIWGVMFIHMR XLI 7GLIHYPI WYGL MRWYVERGI W SRP] MJ EW MW EJJSVHIH › JSV IIQIRXERH HMH RSX SGGYVMR [LSPI VIUYMVIWXLI TIVWSR SV › EKV EGX ER MRWYVIH PSWWGSWXSV I\TIRWIJSV MRNYV] SV XS› WXEXYWEW XS HEQEKIW SV EKVIIQIRX SV MR TEVXFIJSVIXLI SJ [MXL VIWTIGX XLEX GSRXVEGX HEQEKI [LMGLXLMW MRWYVERGI ETTPMIW WYGL  I\IGYXMSR XLI FI EJJSVHIHXS XLI I\XIRX SVKERM^EXMSRXS GSRXVEGXSVMZMXMIW › TIVWSR MW QSVI WTIGMJMGEPP]MHIRXMJMIH YRHIVXLMWTVSZMWMSR SJ XLI 2S WIGXMSR SVKERM^EXMSRMW ER MRWYVIH YRHIVER] SXLIVTVSZMWMSR ;LSXLEX SV VIKEVHPIWWSJ ER] PMQMXEXMSRETTPMGEFPIXLIVIXS  -W %R -RWYVIH › I\TIRWIJSV MRNYV] EFWIRGISJ XS[LMGLXLMWMRWYVERGI TIVWSR [SYPH LEZI MR XLI SV GSRXV SV EKVIIQIRX8LMW PMQMXEXMSRHSIW RSX ETTP]GSWXSV [MXL EGX XS ER] EWWYQTXMSR SJ PMEFMPMX] SJ ERSXLIV ETTPMIWXLEX XLI VIWTIGX HEQEKI WYGL GSRXVEGXSV EKVIIQIRX PMEFMPMX]JSV HEQEKIW SVKERM^EXMSR MR XS XLI SV SVKERM^EXMSR F] XLIQ E TIVWSR SV PSWW 9/15/2021 Accela, Inc. 9/1/2022 3604-91-08 09/01/2021 09/01/2021 63914379 | 16254 | 21-22 All/E&O $5M | Patra (1) | 9/15/2021 2:41:04 PM (PDT) | Page 2 of 3 3.F.g Packet Pg. 161 Attachment: Accella Automation 9509 Insurance (4872 : Accela Automation Maintenance Contract Renewal) %HHMXMSREP -RWYVIH  7GLIHYPIH 4IVWSR 3V 3VKERM^EXMSR PEWX TEKI  6IZ  )RHSVWIQIRX  0MEFMPMX] -RWYVERGI *SVQ 4EKI 0MEFMPMX] )RHSVWIQIRX GSRXMRYIH 'SRHMXMSRW JVSQ MRWYVERGIEZEMPEFPIXS WYGL 3XLIV -RWYVERGIz TIVWSR 4VMQEV] 2SRGSRXVMFYXSV] GEWI -RWYVERGI z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| 16254 | 21-22 All/E&O $5M | Patra (1) | 9/15/2021 2:41:04 PM (PDT) | Page 3 of 3 3.F.g Packet Pg. 162 Attachment: Accella Automation 9509 Insurance (4872 : Accela Automation Maintenance Contract Renewal)