sr-011711-3dCity Council Meeting: January 17, 2011
Agenda Item: ~- D
To: Mayor and City Council
From: Jory Wolf, Chief Information Officer
Subject: Alert Notification System
Recommended Action
Staff recommends that the City Council authorize the City Manager to negotiate and
execute a contract with Everbridge, Inc., a California .based company, for an amount not
to exceed $99,950 for Alert Notification System services for a period of three years.
Executive Summary
Alert Notification Systems, often referred to as reverse 9-1-1 systems, are widely used
by government agencies to notify residents and other members of the public of
emergency situations. The City presently has various tools available for disseminating
information regarding public safety matters, including an AM radio station and the Web
Information Network (WIN). However, unlike those systems, an Alert Notification
System has the ability to dial mobile and land-line telephones, and send emails and text
messages to alert the public of emergencies.
As part of the City's ongoing emergency preparedness efforts, staff has identified the
need to implement an Alert Notification System as a tool to augment the existing
systems. Everbridge, Inc. is recommended to provide three years of services at a cost
of $99,950.
Discussion
The proposed Alert Notification System includes the reverse 9-1-1 functionality that calls
published and non-published land-line numbers in the telephone company 9-1-1
database, which is offered in most systems, but also includes the capability to allow the
public to register to receive notifications of non-emergency activities such as road
closures and construction projects, or special events such as the Marathon, as well as a
tool to help with staff recall during natural disasters and other emergencies.
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The system proposed by Everbridge, Inc. includes a portal that integrates with the City's
website in order to allow the public to register to receive various types of alerts and
select their preferred method of delivery, including land-line telephones, mobile phones,
text messaging and electronic mail. Additionally, the system proposed by Everbridge,
Inc. includes an interactive tool to facilitate staff recall for emergencies, and allow staff
to provide response times, thereby enabling managers and supervisors to plan
accordingly.
Contractor/Consultant Selection
A Request for Proposals seeking qualified companies to provide an Alert Notification
System was published in May 2010 on Planet Bids. Nine proposals were received. An
evaluation committee comprised of staff from the Fire Department, Police Department
and Information Systems Department was formed to review and rank the proposals.
Three of the vendors were selected for further evaluation. After the evaluation
committee received demonstrations of the proposed systems and met with the vendors,
Everbridge, Inc. was recommended as the best solution for the City based on the
features and functions proposed and demonstrated, and the pricing model of unlimited
utilization.
Financial Impacts & Budget Actions
The contract to be awarded to Everbridge, Inc. is $99,950. Funding is available in the
Alert Notification System CIP account, M018006.589000.
Prepared by: Eric Uller, Lead Public Safety Systems Analyst
Approved:
Forwarded to Council:
0 olf ~
ief Inform tion Officer
Rod Gould
City Manager
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Reference Contract No.
9317 (CCS).