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SR-202-002 (10)1999-00 PERFORMANCE MEASURES 7/1/99 - 12/31/99 See Below Period Covered (Department/Division) DEPT/DIV PERFORMANCE MEASURES BUDGET MID- YEAR- REMARKS YEAR END EST. ACTUAL ACTUAL City Manager/ Cable Complaints Investigated 120 16 80 Complaints have been significantly fewer Cable TV and Referred than in past years. City Manager/ Computer system help line 7,000 7,000 14,000 Increased demand for computer and Information trouble calls telephone assistance due to installation of Systems Division Telecommunications help line 700 734 1,400 new systems to meet Year 2000 trouble calls compliance. Computer equipment 400 550 750 Computer replacement schedule was installations accelerated to address Year 2000 compliance. Number of new GIS customers 10 32 42 Increase in the acquisition and use of running Arcview Arcview GIS licenses by the Engineering and Utilities divisions. Number of new maps 50 35 70 Increase in the number of new Base (coverages) produced with the maps produced. GIS New software systems 3 7 10 Increase is due to efforts to meet Year installed 2000 compliance for the City's software systems. Number of students attending 600 372 700 Increased training for the new Financial training classes and workshops System. 1999-00 PERFORMANCE MEASURES 7/1/99 - 12/31/99 See Below Period Covered (Department/Division) DEPT/DIV PERFORMANCE MEASURES BUDGET MID- YEAR- REMARKS YEAR END EST. ACTUAL ACTUAL City Manager/ Computer systems help line 95% 70% 80% Increased call levels due to Year 2000 Information trouble calls resolved within system changes. Systems Division eight hours Telecommunications systems 90% 72% 80% Increased call levels due to Year 2000 help line trouble calls system changes. completed within eight hours City Attorney/ Cases Processed 5,000 2,063 4,126 Decline in number of crime reports Criminal Division referred by the Police Department and other agencies. Planning & Business Licenses Processed 2,400 861 2,000 Mid-year actual is consistent with 1999 Community Average Time 2 weeks 2 weeks 2 weeks mid-year. Fluctuation in business license Development/City applications does occur. Planning Home Occupations 520 161 350 Fluctuation in business license activity. Average Time 2 weeks 2 weeks 2 weeks Planning & Numberof Plan Checks 2,100 708 1,416 Numberof Plan Checks submitted has Community Completed dropped from what was projected Development/ Building & Safety Valuation of Plan Checks $150 $90 $180 Proposed construction valuation (Excluding City-Mandated continues to rise and is 20% above Retrofits) : (in Millions) projected. Earthquake Ordinance Permits 1,100 6 275 Staff vacancies have delayed Issued enforcement. 1999-00 PERFORMANCE MEASURES 7/1/99 - 12/31/99 See Below Period Covered (Department/Division) DEPT/DIV PERFORMANCE MEASURES BUDGET MID- YEAR- REMARKS YEAR END EST. ACTUAL ACTUAL Police/Office of Neighborhood Watch 75 17 50 General decrease in crime in Santa Administrative Presentations Attended Monica has resulted in fewer requests for Services meetings. Police/Office of Officer Joe Presentations 225 322 500 Department's emphasis on youth services Administrative has increased school presentations. Services Police/Office of Homeless Related Periodic 2,500 3,357 6,714 Increased use of periodic checks averted Operations Checks problems. Police/Office of Homeless Related Calls for 9,500 1,672 3,314 Increased periodic checks reduced the Operations Service number of calls for police services. Police/Office of Runway Incursions 5 9 20 Unanticipated increase in pedestrian Special traffic in and around airport. Enforcement Police/Office of Airport Support Hours 270 200 400 Increased use of air support with regard Special to suspected criminal activities. Enforcement Police/Office of Domestic Violence Cases 175 155 300 An outreach program increased the Criminal number of reported domestic violence Investigation cases. Police/Office of Elder Abuse Cases 180 43 100 A new program interacting with senior Criminal citizen groups raised awareness and Investigation resulted in prevention of the elder abuse. 1999-00 PERFORMANCE MEASURES 7/1/99 - 12/31/99 See Below Period Covered (Department/Division) DEPT/DIV PERFORMANCE MEASURES BUDGET MID- YEAR- REMARKS YEAR END EST. ACTUAL ACTUAL Police/Animal Animal Control Citation Issued 400 52 100 A prolonged animal abuse court case Regulation reduced the field enforcement officer's time on animal regulation activities. Fire/Prevention Number of multi-family fire 2,400 375 2,400 Personnel responsibilities are being prevention inspections reassigned to increase staffing in the conducted. multi-family fire prevention unit in order to reach budgeted inspections by year-end. Community and Individual Tennis Reservations 45,000 21,203 38,000 Tennis reservations are not expected to Cultural reach budgeted levels due to a change in Services/Parks and reporting method to more accurately Sports reflect community use. Community and Participants - Swim Lessons 3,625 3,152 4,400 Lessons will be 21 % over budget due to Cultural the continuing popularity of the program. Services/Parks and Sports Community and Congregate Meals Served 49,108 20,750 41,500 Meal service has decreased from prior Cultural year actual service and is not expected to Services/Senior reach budget targets for the current year Programs due to the extended absence of a Principal Supervisor responsible for outreach. 1999-00 PERFORMANCE MEASURES 7/1/99 - 12/31/99 See Below Period Covered (Department/Division) DEPT/DIV PERFORMANCE MEASURES BUDGET MID- YEAR- REMARKS YEAR END EST. ACTUAL ACTUAL Community and Volunteer Program: Cultural Number of Volunteers Active 500 N/A N/A Due to the extended vacancy of the Services/Senior Hours Served in Ongoing City 26,000 N/A N/A Volunteer Program Supervisor position, Programs Facilities activity levels have not been met. The Hours served for City Special 600 N/A N/A position has been filled and the program Events is in the process of being redeveloped. Percentage of Registered 85% N/A N/A Volunteers Active Community and Miles Playhouse: Performance measures focused on a Cultural - Number of Theatrical 11 10 projected mix of concerts, theatrical Services/Senior Productions performances and classes. Number of Programs - Number of Concerts 10 7 classes is less than projected due to a - Number of Classes 68 9 primary user group's loss of funding. However, cultural day camps are being scheduled at the facility. There were fewer concerts and productions than projected due to scheduling changes of user groups. The Department will be working on more refined budget targets for the coming year. Transportation/ Customer Feedback Received 350 297 500 Construction in downtown Santa Monica Transit has caused service disruptions, resulting Development in a higher volume of complaints than in the past. 1999-00 PERFORMANCE MEASURES 7/1/99 - 12/31/99 See Below Period Covered (Department/Division) DEPT/DIV PERFORMANCE MEASURES BUDGET MID- YEAR- REMARKS YEAR END EST. ACTUAL ACTUAL Environmental and Number of 1994 Earthquake 26 7 12 FEMA changed their method of tracking Public Works Projects Completed projects from counting each DSR Management/ Civil individually to counting by project, each of Engineering which may have multiple DSRs. Environmental and Number of Scheduled 1,300 480 960 The modified measure is based on the Public Works Preventive Maintenance and accounting methods of the new Fleet Management/ Fleet Smog Inspections Performed Maintenance System implemented during Management on City Vehicles the current fiscal year. The prior system categorized preventive maintenance differently Environmental and Percentage of Surveyed 85% 96% 96% Customer satisfaction survey of Public Works Participants Ranking Customer Household Hazardous Waste Facility Management/ Service Received at the conducted in January, 2000, identified a Environmental Household Hazardous Waste 96% good or excellent rating. Programs Facility as Good or Excellent Resource Number of Farmers' Market 5,900 7,100 14,500 Increased publicity created more Management/ Inquiries from Public, Farmers awareness of all four Farmers' Markets. Economic and Jurisdictions Answered Development Resource Farmers' Market Sponsored 90 75 135 Increased events included both new and Management/ Events expanded programs such as "Lunch with Economic a Chef" and the monthly cooking classes Development at Virginia Park.