SR-202-002 (10)1999-00 PERFORMANCE MEASURES 7/1/99 - 12/31/99 See Below
Period Covered (Department/Division)
DEPT/DIV PERFORMANCE MEASURES BUDGET MID- YEAR- REMARKS
YEAR END EST.
ACTUAL ACTUAL
City Manager/ Cable Complaints Investigated 120 16 80 Complaints have been significantly fewer
Cable TV and Referred than in past years.
City Manager/ Computer system help line 7,000 7,000 14,000 Increased demand for computer and
Information trouble calls telephone assistance due to installation of
Systems Division Telecommunications help line 700 734 1,400 new systems to meet Year 2000
trouble calls compliance.
Computer equipment 400 550 750 Computer replacement schedule was
installations accelerated to address Year 2000
compliance.
Number of new GIS customers 10 32 42 Increase in the acquisition and use of
running Arcview Arcview GIS licenses by the Engineering
and Utilities divisions.
Number of new maps 50 35 70 Increase in the number of new Base
(coverages) produced with the maps produced.
GIS
New software systems 3 7 10 Increase is due to efforts to meet Year
installed 2000 compliance for the City's software
systems.
Number of students attending 600 372 700 Increased training for the new Financial
training classes and workshops System.
1999-00 PERFORMANCE MEASURES 7/1/99 - 12/31/99 See Below
Period Covered (Department/Division)
DEPT/DIV PERFORMANCE MEASURES BUDGET MID- YEAR- REMARKS
YEAR END EST.
ACTUAL ACTUAL
City Manager/ Computer systems help line 95% 70% 80% Increased call levels due to Year 2000
Information trouble calls resolved within system changes.
Systems Division eight hours
Telecommunications systems 90% 72% 80% Increased call levels due to Year 2000
help line trouble calls system changes.
completed within eight hours
City Attorney/ Cases Processed 5,000 2,063 4,126 Decline in number of crime reports
Criminal Division referred by the Police Department and
other agencies.
Planning & Business Licenses Processed 2,400 861 2,000 Mid-year actual is consistent with 1999
Community Average Time 2 weeks 2 weeks 2 weeks mid-year. Fluctuation in business license
Development/City applications does occur.
Planning
Home Occupations 520 161 350 Fluctuation in business license activity.
Average Time 2 weeks 2 weeks 2 weeks
Planning & Numberof Plan Checks 2,100 708 1,416 Numberof Plan Checks submitted has
Community Completed dropped from what was projected
Development/
Building & Safety Valuation of Plan Checks $150 $90 $180 Proposed construction valuation
(Excluding City-Mandated continues to rise and is 20% above
Retrofits) : (in Millions) projected.
Earthquake Ordinance Permits 1,100 6 275 Staff vacancies have delayed
Issued enforcement.
1999-00 PERFORMANCE MEASURES 7/1/99 - 12/31/99 See Below
Period Covered (Department/Division)
DEPT/DIV PERFORMANCE MEASURES BUDGET MID- YEAR- REMARKS
YEAR END EST.
ACTUAL ACTUAL
Police/Office of Neighborhood Watch 75 17 50 General decrease in crime in Santa
Administrative Presentations Attended Monica has resulted in fewer requests for
Services meetings.
Police/Office of Officer Joe Presentations 225 322 500 Department's emphasis on youth services
Administrative has increased school presentations.
Services
Police/Office of Homeless Related Periodic 2,500 3,357 6,714 Increased use of periodic checks averted
Operations Checks problems.
Police/Office of Homeless Related Calls for 9,500 1,672 3,314 Increased periodic checks reduced the
Operations Service number of calls for police services.
Police/Office of Runway Incursions 5 9 20 Unanticipated increase in pedestrian
Special traffic in and around airport.
Enforcement
Police/Office of Airport Support Hours 270 200 400 Increased use of air support with regard
Special to suspected criminal activities.
Enforcement
Police/Office of Domestic Violence Cases 175 155 300 An outreach program increased the
Criminal number of reported domestic violence
Investigation cases.
Police/Office of Elder Abuse Cases 180 43 100 A new program interacting with senior
Criminal citizen groups raised awareness and
Investigation resulted in prevention of the elder abuse.
1999-00 PERFORMANCE MEASURES 7/1/99 - 12/31/99 See Below
Period Covered (Department/Division)
DEPT/DIV PERFORMANCE MEASURES BUDGET MID- YEAR- REMARKS
YEAR END EST.
ACTUAL ACTUAL
Police/Animal Animal Control Citation Issued 400 52 100 A prolonged animal abuse court case
Regulation reduced the field enforcement officer's
time on animal regulation activities.
Fire/Prevention Number of multi-family fire 2,400 375 2,400 Personnel responsibilities are being
prevention inspections reassigned to increase staffing in the
conducted. multi-family fire prevention unit in order to
reach budgeted inspections by year-end.
Community and Individual Tennis Reservations 45,000 21,203 38,000 Tennis reservations are not expected to
Cultural reach budgeted levels due to a change in
Services/Parks and reporting method to more accurately
Sports reflect community use.
Community and Participants - Swim Lessons 3,625 3,152 4,400 Lessons will be 21 % over budget due to
Cultural the continuing popularity of the program.
Services/Parks and
Sports
Community and Congregate Meals Served 49,108 20,750 41,500 Meal service has decreased from prior
Cultural year actual service and is not expected to
Services/Senior reach budget targets for the current year
Programs due to the extended absence of a
Principal Supervisor responsible for
outreach.
1999-00 PERFORMANCE MEASURES 7/1/99 - 12/31/99 See Below
Period Covered (Department/Division)
DEPT/DIV PERFORMANCE MEASURES BUDGET MID- YEAR- REMARKS
YEAR END EST.
ACTUAL ACTUAL
Community and Volunteer Program:
Cultural Number of Volunteers Active 500 N/A N/A Due to the extended vacancy of the
Services/Senior Hours Served in Ongoing City 26,000 N/A N/A Volunteer Program Supervisor position,
Programs Facilities activity levels have not been met. The
Hours served for City Special 600 N/A N/A position has been filled and the program
Events is in the process of being redeveloped.
Percentage of Registered 85% N/A N/A
Volunteers Active
Community and Miles Playhouse: Performance measures focused on a
Cultural - Number of Theatrical 11 10 projected mix of concerts, theatrical
Services/Senior Productions performances and classes. Number of
Programs - Number of Concerts 10 7 classes is less than projected due to a
- Number of Classes 68 9 primary user group's loss of funding.
However, cultural day camps are being
scheduled at the facility. There were
fewer concerts and productions than
projected due to scheduling changes of
user groups. The Department will be
working on more refined budget targets
for the coming year.
Transportation/ Customer Feedback Received 350 297 500 Construction in downtown Santa Monica
Transit has caused service disruptions, resulting
Development in a higher volume of complaints than in
the past.
1999-00 PERFORMANCE MEASURES 7/1/99 - 12/31/99 See Below
Period Covered (Department/Division)
DEPT/DIV PERFORMANCE MEASURES BUDGET MID- YEAR- REMARKS
YEAR END EST.
ACTUAL ACTUAL
Environmental and Number of 1994 Earthquake 26 7 12 FEMA changed their method of tracking
Public Works Projects Completed projects from counting each DSR
Management/ Civil individually to counting by project, each of
Engineering which may have multiple DSRs.
Environmental and Number of Scheduled 1,300 480 960 The modified measure is based on the
Public Works Preventive Maintenance and accounting methods of the new Fleet
Management/ Fleet Smog Inspections Performed Maintenance System implemented during
Management on City Vehicles the current fiscal year. The prior system
categorized preventive maintenance
differently
Environmental and Percentage of Surveyed 85% 96% 96% Customer satisfaction survey of
Public Works Participants Ranking Customer Household Hazardous Waste Facility
Management/ Service Received at the conducted in January, 2000, identified a
Environmental Household Hazardous Waste 96% good or excellent rating.
Programs Facility as Good or Excellent
Resource Number of Farmers' Market 5,900 7,100 14,500 Increased publicity created more
Management/ Inquiries from Public, Farmers awareness of all four Farmers' Markets.
Economic and Jurisdictions Answered
Development
Resource Farmers' Market Sponsored 90 75 135 Increased events included both new and
Management/ Events expanded programs such as "Lunch with
Economic a Chef" and the monthly cooking classes
Development at Virginia Park.