SR-6-B (58)
(DU
JUN 2 9 1999
TO JBC JLS'f\trans\admln\councll\stratplan3
Council Meeting June 29, 1999 Santa MOnica, California
TO: Mayor and City Council
FROM City Staff
SUBJECT' Recommendation to AuthOrize the City Manager to Amend the ProfeSSIonal
Services Contract With Innovative Resources Consultant Group, Inc In an
Amount not to Exceed $150,000 for Fiscal Year 1999-2000 Organization
Development In the Transportation Department.
INTRODUCTION
This report recommends that City Council amend the profeSSIonal servIces contract With
InnovatIve Resources Consultant Group, Inc" to continue organizational development In
the Transportation Department dUring the fiscal year 1999-2000 for a fee not to exceed
$150,000
BACKGROUND
Since Apn11995, the Transportation Department has worked with Innovative Resources
Consultant Group, Inc to develop a Strategic Plan for Santa MOnica's Big Blue Bus and
prepare Department personnel to meet the challenges of a changing organizatIon
The Big Blue Bus Strategic Plan, through ItS goals and strategies, is the vehicle by whIch
the Department Will move mto the 21 st century, Since Its Inception In 1996, the Plan has
served as a blueprint for Significant bus service Improvements (such as the TIDE electnc
shuttle service, servIce to the Getty Center and the Green line, as well as system wide
service Increases), faCIlity expansion and upgrade; and enhancement of passenger
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amenities in coordination with the community's urban deSign Improvements
Organizational development IS a crlltcal element In ensuring that the Big Blue Bus can
meet this ambitious program The Strategic Plan and related organization-wide training
proVIde the Department with the tools to achIeve ItS VISion of 'Excellence In Transportation
Services >>
In March 1995, the Transportation Department requested proposals from organizational
consultants to provide a program to transform the Department Into a "values-based"
organization Innovative Resources Consultant Group, Inc (lRC) was selected in a
competitive process InvolVing three fIrms Over the past four years, Innovative Resources
has helped the Department develop the Strategic Plan, Including establishment of a viSion,
mission statement and Identification of strategic goals, adoption of organIzational values
and behaVIors They have also proVided training In customer centering Based on the
demonstrated quality of IRe's wor\<. and the excellent results achieved to date With
employees, the Department Will benefIt from contmued use of IRC to faCIlitate the process
DISCUSSION
In FY 1999-2000 the follOWing elements are proposed.
Leadership and Teamwork - Provide LeadershIp and Teamwork training sessions
for new employees who have completed their probationary penod.
Customer CentennA - Continue the program begun In fiscal year 1 998-1999 to train
Big Blue Bus employees In customer centenng techniques ThiS program onents
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employees to the concept of .unantlclpated" service excellence toward both internal
and external customers.
Ongoing Organizational Development Support - Provide faCilitator for planning
sessIons to update the Big Blue Bus StrategIc Plan and provide onentallon to new
task forces regarding group processes and how to accomplish task force goals and
objectives
ManaQemenUSupervlsory Support - ProVide an .Excellent Leader" program to new
supervisors and ongoing support to all managemenUsupervlsory staff
BUDGETARY/FINANCIAL IMPACTS
The total cost of the FY1999-2000 program IS $150,000 Funds for this program are
budgeted In Transportation account number 41-656-555062-160
RECOMMENDATION
It IS recommended that City Council authorize the City Manager to amend the professional
services contract with Innovative Resources Consultant Group, Inc in an amount not to
exceed $150,000 for fiscal year 1999-2000 organizational development for the
Transportation Department.
Prepared by. John B Catoe, Jr, Director of Transportation
Janet L Shelton, Transit Administration Manager
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